Naturalizer Shoes

I like Naturalizer because they offer some cute, comfortable, wide-​width shoes for young professionals like me but I HATE the service at this store. The old women who work here are always so stuck up and rude. I came in today and the old lady working today didn’t even say hello/​welcome/​how are you/​etc. or ask if I needed help. As I was clearly looking up and down the wall for a certain size, she walked behind me and scoffed as she put away some shoes on the floor AS IF I did it! Wtf lady, I didn’t even try any shoes on. There was only one other customer in the store so she was definitely not too busy to pay attention to all of her customers. I’ve worked in retail before so I know that’s not how a customer should be treated. Go to the Vacaville store. Customer service is so much better there.

Quality: Subpar brand (promises comfort, delivers very little) and subpar service.
On brand: (comfort and style)
I went in on the last day of July sale (today) after I finished at some of the other clearance stores. I liked the appeal of «comfortable» dress work shoes as I already had a few (Ann Klein iflex, coach, and echothrift) but I knew they would get wore down sooner or later so I decided to shop the sale for 50%-70% off. Usually I am a size 7 ½ to 8 (more often 7 ½) but here I was an 8.
The thing I noticed about the shoes was that they were not very attractive and I know you sometimes have to trade style for comfort but they weren’t comfortable! The base or bottom of the show was fine but a lot of the shoes were narrow on top and I don’t find having to squish my toes in shoes that comfortable. 2^nd certain shoes that LOOKED like they were supposed to be really comfortable, seemed to lack support (felt like a slipper) or when I walked the sides would have air come out” so it must be pretty flimsy material.
When I went home, I looked online for most comfortable brand of shoes and they weren’t on any lists. 2^nd when I went out to look at my current shoe rack, I realize I already had a pair of the brand that were supposed to be comfortable but weren’t (I think I wore them once or twice). Shoes didn’t look very stylish so what exactly am I sacrificing?
On Service (Quality):
I came in around the store at 6:30 pm around closing time and I know some stores close earlier than 7pm so I asked if it was still open as I didn’t see anyone but the service ladies there (an older woman and a young one) but they told me that I could come on in. I went in the middle where my size and the discounted shoes were and started trying them on. It took me a bit to figure out I was an 8 instead of a 7 ½ and I knew it was getting close to closing so I started having to rush through to see if I could find anything workable. When it got close to closing time the younger lady came over to the back lane and started putting shoes away in that lane when the older lady came around and told the younger lady that the middle lane was a «mess» and that she needed to clean up and I don’t know what «she’s doing» which seemed to be pointed at me which I found very pretty rude. She then told me it was close to closing time which I didn’t mind; I could have done without the passive-​aggressiveness before.
Now most of the time I put stuff back where it belongs, especially in clothing stores, and I always do it when it it’s busy. But besides 1 or 2 ladies that might have come in I don’t think it’s really that hard work to put a few shoes away that don’t work so I had a few shoes left out but the lady acted like I had left more than a couple of pairs out and a tornado of a mess.
Granted I knew it was close to closing time, and they probably wanted to go home but it’s a low-​wage job for a reason. It requires very little brain power and very little physical exertion, it’s a job almost anyone can do, maybe not that many want to do, although in this economy… But when I was much younger, I worked as a custodian and I cleaned «real messes» that were both disgusting and required some muscle so I don’t have much, if any sympathy.
I found a pair that worked that I think were around $ 60 and were around 50% off, so I tried to go to the front to buy them. I thought they were more of a high end store so I assumed that I could trade them for a pair that were never worn as some of the shoes look they had been worn by many people. I feel like I could have bought less worn (and better quality) shoes at a thrift store, and I realize since they don’t do returns (per other review) a lot of people must have tried on the shoes and not liked them.
I didn’t take the box with me as the younger lady was shuffling and putting stuff away in the general area they were probably at, but the older lady told me I needed the box so I tried to go back and get it but when I went back there the younger one was now in the middle of where I wanted to go and just stood there giving me the hairy eyeball. I guess I could have explained, but I thought you know what I don’t need this, I don’t need to be treated like I’m a bother when I’m trying to be as accommodating as I find reasonable in these circumstances. If I was going to the Mickey D’s of a shoe store as I could understand the ‘tude.
So I walked without anything but after researching the brand, the ladies technically saved me around $ 30 so I added a star because treating me like a bother saved me from buying shoes I probably wouldn’t have liked in the long-​run.

Do Not Buy Anything At Naturalizer Shoe Stores. They Have A No Return Policy On Shoes That Hurt Your Feet. I bought a pair of shoes, wore them for 15 mins. and had to take them off because of the pain. I had to buy a pair of cheap flip flops just to walk to my car. I called that next day, and I was told that since I wore them, Naturalizer would not take them back. The manager told me that I should have worn them around in my living room to make sure they were okay. Does that sound reasonable to you? Steve, from Naturalizer, told me he was sorry that I didn’t like their policy, end of story. So, buyer beware of Naturalizer, a company under the Brown Shoe Corporation.