Kelly-Moore Paint Store

Best customer service by «Jeff». He is very knowledgeable and helpful. I’m doing major remodeling and the staff is always patient and helpful. I love the way they will say, «Be with you in a minute» when they are really busy. At least you’re acknowledged. They spend time with you and I never feel rushed. Picking paint isn’t easy and knowing which primer, etc to use is even more confusing. Kelly Moore staff is always helpful and professional.

Ramona and the entire team at the Folsom store location are terrific to work with. We have been going to this store for many years and all of the employees there are amazing. We truly want to specifically thank Romona on helping us through the process of picking new paint colors for the exterior of our house. She guided us through the selection process and educated us on the process of color selection. She even dug into her custom color bag of tricks to find the perfect and unique color to highlight our front door while not being over obtrusive. Her diverse background in retail and cosmetics shines through when dealing with color selection as well as her customers stress of choosing the right colors for their house. Committing to colors we would live with for 10 years was much easier with her help. Thank you Ramona, as well as the rest of the Folsom store team members, you made painting our house extremely easy.

I bought a gallon of white, glossy interior paint, Dura Poxy and it is the worst paint that I have ever used. It is thin and doesn’t cover well. After two coats, a primed door still was still showing the primer color underneath. The splatter from painting is hard to clean up so the paint lives up to the fact that it is supposed to durable. But the company left out ingredients for allowing it to cover properly and spread evenly. I have used other KM paints in the past and have been pleased but this particular paint is a disaster.

Excellent customer service. Skip the big chains like Home Depot and come here instead. These guys really know their stuff and provide one-​on-​one service.

Great Experience. I completed a painting project that I started 3 weeks ago and had a great all around experience at Kelly-​Moore in Folsom. I was impressed with the outstanding customer service I received from Mark, and the paint is such high quality that my project turned out fantastic. I listened to the tips Mark gave me pertaining to paint brushes and different paint finishes. I took his advice and it all turned out wonderful. Thanks for making a daunting task such a pleasant experience!

I totally agree with Annie V’s review. Ramona helped us so much with the color selections for our exterior. Ramona was recommended to us by our painting contractor (Eric Roberts, of Roberts Fine Finish Painting). Excellent painting contractor, by the way, if you need one!
Our house looks beautiful now! Ramona, I’ll be bringing a picture down to the store to show you — I remember you asking for us to do that!

My 4 star rating is for Ramona at the Folsom store location. I make a point of only going in when she’s working. She basically guided my husband and me through the process of picking colors for all the rooms in our house. She does a great job of helping keep the peace and «honoring» the likes and dislikes of both parties. She really has an instinct for colors and personalities. We were so happy with the interior walls that we went back to her for the exterior paint too. Ramona was there for us again. Of course it doesn’t hurt that we have the best paint contractor ever (Joseph at Spring’s Painting 916.826.3029). Here are some tips for a more successful experience. #1 do not go there on a Saturday morning. All the DIY people are there trying to rush through their latest project. #2 do not go there super early in the morning or super late in the day. That’s when the contractors are picking up paint for their jobs. #3 be flexible and plan extra time for the process. Stop in to pick colors and request samples, then leave and do your grocery shopping or something. Come back later or the next day to pick everything up. Paint lasts a long time, so don’t rush the process of picking your colors.

Great customer service.
Their workload changes from minute to minute as customers come and go, but they try hard to help in every way, including technical questions, style questions, etc.
My wife and I have been to this store a couple dozen times and we’ve had uniformly great experiences.

Really great customer service! I recently went in to get some help with some touch up questions and was helped very quickly. I would ask for Geof if you have any really hard to answer questions or detailed work that you want to complete. He was very helpful and an asset to this company. Each time I went in he was able to help me with all my questions and offered a lot of suggestions.