Folsom Lake Chrysler Dodge Jeep Ram

Buying a car from this «dealership» was a huge mistake. Purchased a used Jeep on May 21^st was not told about an active safety recall. I had to inform the staff about it. Was told «it’s not a big deal and it’s been take care of.» Come to find out that there is NO fix for the recall! How is it taken care of if there’s no fix??? I called the general manager Brian and tried to explain the situation and that I felt I should be able to return the car to them. He pretty much laughed at me and went on to explain how he «sells cars everyday with safety recalls»!!! His advice try selling it on Craig’s list or bring it in for a trade, REALLY??? I already don’t trust you because you knowingly sold me a car with an I fixable shifting problem!!! It’s not like I Wanted all my money back. I wanted to give them car back so they can sell since they «sell cars everyday with safety recalls», and give me my down payment plus negative equity returned. I am a honest and hard working nurse. I’m not trying to get over on anyone. I contacted the dealership again but have yet to hear back. At this point I’m contacting an attorney Louis Liberty to assist me. We are talking about almost $ 12,000 dollars out of my pocket for a car I had 17 days and drove for 500 miles!!! BEWARE PEOPLE, they will knowingly sell you a car with shifting problems that are on recall with no fix yet. Then have the nerve to laugh at you when you ask them to be fair. HOPING CAR LAWYER LOUIS LIBERTY CAN HELP. $ 12,000 is a lot of money.

This dealership is a joke! Run fast but u cant hide. Rude salesman Kevin was extremely pushy and down right intimidating. Mariah and Kevin kept calling me over and over after i told them i wasn’t interested in buying their car. The calls continued for 3 days and multiple text messages with pics of cars from them. When i said no… mariah said i should have told her that earlier in the day before she had worked soooo hard on the deal (10% interest rate… no thx) when i said i wasn’t going to argue with her she hung up on me!!! Then had the nerve to call again… and again… and again!!!

The service department has the worst customer service ever. 8 days for a new key fob has now turned into an ETA of a month. No follow up, I have to initiate all communication. No explanation of how a bad fob is causing the metal key to be stuck in the ignition. I’m paying a car payment for a car I can’t use and a monthly fee for a car wash I can’t use. It’s ridiculous! This dealer screwed me over years ago with a vehicle purchase and I knew better than to ever step foot on their lot again. If my vehicle is actually ever usable again I’ll drive the drive to Davis for service from now on. If I could give this a negative star rating I would! Don’t use this dealer to purchase or repair a vehicle!

Car now runs great after fixing radiator, a leak and fuel pump. They had the car for 3 days, longer than I anticipated but acceptable.
Friendly people, good work earns 4 stars.
Not easy on pocket though, 2500 out the door.
Includes warranty for 2 years, regardless of miles.

This review is only for Ron «RJ» Johnson, the Sales Manager at this location. Moana R. and Juan R. were more than willing to help me out with financing or leasing a new Challenger but since both of them were gone for the night, I was transferred over to RJ who was a condescending piece of shit. I got approved for a brand new Challenger at a different location but the monthly payments were affordable but a little on the high side so I wanted to shop around and found this dealership. He told me my yearly income was too low and wasn’t willing to help me in any way other than saying «I’m not the bank and they’ll just send back the same numbers for you.» He was only giving me one or two word answers, not trying to make the experience as pleasant as possible like Moana and Juan or seeing if the price on the car could change. I told Juan my budget and he said he would do everything he could to sell me the car.
Can’t believe RJ has been in the business for thirty years (or so he says) and that he’s a manager. Completely unprofessional. You don’t tell someone that their income is «too low» for a new car. Are you kidding me? I’m 25 years old and going to school. We’ve all been there. I can make the payments with ease, so what’s wrong with trying to haggle for a lower price of a new car? No wonder this business has several bad reviews. Thank you JUAN and MOANA. Don’t ever deal with RJ. He’s scum and doesn’t deserve his position.
*EDIT ON 4/​5/​16*
Different managers keep calling me trying to «make it work» and «give me the best deal». Sure you do. You just want this comment deleted from Unilocal.I don’t make enough money guys, remember? Oh, wait, that’s not what Elk Grove Dodge told me :)
*EDIT ON 5/​13/​16*
RJ is gone! Everyone rejoice!

One of the worst car lots I’ve ever experienced. To wait around for hours to see if I can even get the car. I was disrespectful and treated unprofessionally. I will never even but another American car after this visit. It still goes to show you In this day and age the shady dealers and crooked sales managers still exist!

We went in tonight to check out a jeep we saw online. The jeep was listed at 36k. When we got there a salesman approached. We told him exactly what we were looking for, gave him a stock number and the price I saw. He finally found the jeep… looked exactly like the pictures. So we walk around, check it out and like it. So we start talking numbers. I mentioned the 36k price and the advertised lease payment on the website. He replies with oh wait… This one is 44k. I said that doesn’t make sense, the website said 36k, with several pictures showing this jeep and these accessories. So then we find out he’s new… And goes to get KEVIN LEONARD. Kevin approaches with an obvious chip on his shoulder and asks what’s wrong. I explain the web price, versus the vehicle sticker. Also pulled up the window sticker on the website, the comments and pictures and showed him… it even calculates a lease and purchase price for the jeep.
He immediately started telling me that’s the law. They have to list MSRP, and that any add ons aren’t included in the online price. I explained that I have never had a dealership do this. I lease a new car about every 12 – 14 months. Usually If the add ons are expensive, The Internet price would say to «call or email» for the price. Not list a price 8k less than the actual purchase price. He interrupted me multiple times and ultimately said too bad.
NOW, I am not an unreasonable person. I understand common sense. So really, all I expected him to do was walk up, and speak to in a friendly tone. And when I explained my frustration, tell me he was «sorry», and maybe say «that he understood and although he can’t sell me the jeep for 37k, let me see what we CAN do»… Humor me. Because truthfully, I would have probably paid the 44k. But Kevin was so rude and so condescending, all I could do was get up and walk out.
I felt pretty bad for the sales guy… Because he was likely getting a sale tonight. I can buy a jeep anywhere. But I wanted to buy one in Folsom.

I’m giving it 3 stars because I bought my NEW Jeep here and I’ve had more than one cosmetic issue with the car. Also, this visit brings me here because the engine light is on. I have less than 30,000 miles and getting the problem resolved
was easy to fix. Chrysler management I see they have responded to some posts and I’d like to let them know that they need to work on customer relations. After this Jeep I will not be investing money into another Jeep or any affiliates of this company.

Aside from Courtney who initially greeted us while taking our car in for scheduled maintenance, the staff here by far, has to be the most unfriendly that I have ever seen. I have been coming here since 2001. Between friends and family and my own purchases, I have walked 28 vehicles off of this lot. The customer service, and the warm, welcoming atmosphere has appeared to been pushed to the side. Courtney was the only positive interaction that we had here.
One of the technicians that is working on the vehicles came in and was told that it was only him and one other to complete the day. While he was walking by I was holding my 2 and a half year old son I offered to help, he turned and looked at me and uttered «Sh*t».
Seriously!!! Everyone of the sharks were out circling the lot… I could not carry on a simple five minute phone conversation outside (work related) without being hounded to purchase a vehicle. I was even begged to just take something for a test drive… while I was on the phone!!! When I would politely decline I was treated like dirt.
This dealership used to be fun and welcoming. The service is horrible, and just about every bit of contact here was cold and not, in one way, shape, or form, centered around customer service.
Get a clue, the demand for the product is there. You are scaring away your customer base. We need to believe in you and your staff. We already love the product.
I recommend strongly, if you are looking for a Dodge, or a Chrysler, or a Jeep, steer clear of this place!
I only come here now for servicing under my service contract, and Im considering walking away from that.

I met Karan sales man at this dealer he is so knowledgeable and gave me a great information about the lease and purchase which helped me to make a sold decision.

I only bring my Jeep here for pure convenience. I bought the 75K mopar maintenance so all my check ups are paid for. This bad review is mainly for the cashiers. Every time I go in its a new gal at the checkout counter (whom all of them look like they just got out of bed). These ladies are just nasty and miserable. They are the last face you see before you leave and they treat you like you just pissed in their cereal. I will blame the manager because I have complained and the service advisors have me leave my notice number and yet I never get a call. That proves me to me that they really don’t care. The service department is a direct reflection on the dealership since most of my doings are with service. Guaranteed I will never buy another vehicle from them. In fact the whole Folsom Auto mall is a mess. Rude service and HIGH prices!!! Roseville is the place to be.

I brought my jeep liberty here assuming that I was going to get quality service from a dealership, man did I learned my lesson.
I brought it in to have the front drainage tube cleared out and after clearing it out they said they would also clean off the battery corrosion for $ 29.99.
Today, (4 weeks later) I lift up the hood to find battery acid all over my engine. It looks like instead of cleaning the corrosion out, they just took some air and blew it all over the engine! Completely unacceptable! There are now white spots all over my engine!
I called the service department to let them know of the issue and had to call twice before getting to speak with the service manager.
Though he did offer to clean up my engine, I hope that the battery acid all over my engine for 4 weeks doesn’t lead to lasting damage.
I will definitely go to another mechanic to go to in the future.
**UPDATE**
After speaking with the manager on the phone, he told me he would replace the battery, if it was leaking, at his expense. The manager told me that when I arrived at the dealership he would be there to help.
I got to the dealership and:
1) The manager had gone home for the night. Not awesome.
2) I found out that unfortunately, his expense and his cost are two very different things. The service advisor I was working with called the manager and then informed me that if I wanted the battery replaced I would have to pay for it myself, even after they left my engine the way they did.
The mechanic who worked on my car originally came and looked at my engine and was shocked and the state it was in. He told me that he would never leave an engine looking that way, but he must not have cleaned up the corrosion all the way. I pointed out piles of battery acid in different parts of the engine and the mechanic said, «yeah, I just didn’t clean that part.»
After talking with the advisors, I left my jeep to get cleaned and immediately got on the phone with customer service. It is unfortunate that I will need to communicate with the resolution team at Chrysler to get my car fixed and the dealership won’t own up to their mistakes.
**11/​13/​15 UPDATE**
I picked up my car last night from the dealership (11÷12÷15) and as I was driving away my engine started to stutter and the engine light was going on and off. I pulled to the side of the road, and my headlights were dimming. I immediately called the dealership told them what was happening and asked them what the problem was.
I drove the car back to the dealer (engine still stuttering) and left it there to get looked at.
I was called today 11÷13÷15 and the Asst Service Manager (Falvin) didn’t leave a message. When I called back, the Asst Service Manager went into another room and then proceeded to tell me that when they power washed my engine they got water INTO one of the cylinders of my engine.
I spoke with the GM, Brian Brandyberry about my issue. He spoke with Falvin who told him a different story. Brian was told that water didn’t into the cylinder but rather, just on the outside and it is a common problem.
If that was the truth, Falvin could have easily left a message with that information but he didn’t. He didn’t want to be responsible for the damage that he knows he caused. The dealership is now blaming me for all of the problems they caused
I got the phone number to the owner of FLCDJR, Victory Automotive Group, and am going to talk to who ever I need to to make this right.
Go anywhere else for service. They lie and and don’t take responsibility for work done by their mechanics.

Lies, lies, lies! I bought a used truck and gave them a week to do some fixes. They fixed about 2 out of 10 repairs. They told me everything was ready two days before I got there and it wasnt. They told me they filled the gas tank and only gave me half. They didn’t even fix the hood shoxks. When you lift the hood it falls back down. They could have at least given me a stick! …never buying there again. Where did all the integrity go with people!

Great experience here! I’ve bought many cars in my time but this place went above and beyond for my husband and I. We had a welcoming pressure free experience from the time we came in to
The time we drove off the lot with our new Ram. W me for a wonderful trade in value as well. Strongly recommend!!!

They guys at Folsom Lake Dodge are your good olé fashion car salesman. As long as you’re not expecting anything different you will be pleased with your experience! I certainly was. In today’s world the consumer has plenty of opportunity to learn and browse the market. If these buys have your car then know your price and go make an offer. The way I see it, supporting local businesses is the best option!

This place had a lot of smoke and mirrors. The sales guy I first spoke with, Allen, was extremely nice and so was the sales manager Nick. But, went down hill from there. Mona, this woman where should I start. She can’t keep track of shit nor can she give you a honest answer. Oh, you want her to send you an email? Or give you a call back? Hahaha good luck that loopy minded, lying, and over all puddle of mud in my opinion has no moral or honesty that I could see. She lied about pricing. She lied to me more than once about the same thing. Making me give up an hour of work and give up 3 hours of drive time. She is basically the reason for this rating, and the reason why I will not be recommending this dealership to anyone. One bad apple spoiled the buntch.

We’re all about spending our time and money wisely these days. When it comes to service provider locations that are plentiful, it’s all about the little things. I dropped my dads new truck off for service today and expected to pick it up some time later. Sean took the time to learn what I was here for and decided to get it taken care of quickly. Short — sweet — dealt with.
This dealership has earned my future business. Thanks Sean.

I wouldn’t come here to do any kind of maintenance if you don’t have a little over two hours for an oil change. They shouldn’t tell their customers that it should only take about an hour for that service if they know they’re backed up. The service guy also didn’t respect our concerns and wishes. He had no idea why it took two hours nor did he attempt to find out if anything was wrong. We also asked for NO wash after the oil change and they went ahead and sprayed the car down with just water leaving water spots everywhere. Then the service guy realized that it had indeed been washed and straight out lied to us about it not being washed (like we wouldn’t notice when we got the car). We did not have a pleasant visit.

First of all let me start by saying I love the service department. They have always been great with my vehicles. I purchased a $ 2400 dollar portfolio maintenance contract for my truck not being a mechanically inclined person I find those comforting. When I brought my truck in recently I was told the dealership was sold and the new owner is not honoring these agreements. I was handed a piece of paper with a 1.800 number and told my only recourse was to call and get a refund. After calling and basically being told to pound sand or contact the previous owners of the dealership I was irritated. My feelings are that if you buy the business you own the stock and the debt. If they won’t honor a contract I’m left wondering what else will they find inconvenient? I won’t be buying any more vehicles from the victory auto group.

Don’t ever purchase a jeep from
These guys ever the don’t honor the life time warranty they sell! Instead they tell me to call Chrysler to get my car fixed ! This is bullshit!