Changes Hair Care & Day Spa

Don’t go here! I went to the location in springfield and was entirely disappointed. I had a living socials deal and it wasn’t worth it. I had an appointment with one lady who was extremely cold to me when I walked in, didn’t even acknowledge me at all. The. I was told that someone else was going to do my hair because she was too senior to do hair for a living social deal client. Extremely hurtful and unprofessional. I would never go back because of the way I was treated.

Stephen is a master of Matrix color by certification, but he is truly a MASTER of hair color in general. I’ve been going to him for over a year now, and I typically have my hair bleached blonde with some color accents, and he has never once made my hair discolored or burnt. I’ve been coloring my hair blonde for 11 years and he is by far the best I’ve ever had. He is also an excellent person to be shooting the breeze with while sitting for an hour with foils in your head :)

Ugh I wish I had read the reviews on here before I wasted $ 50. The facial was a huge waste. I’m a Groupon and Living Social slut, and have had my fair share of facials from a variety of places. I saw a sign outside of Changes advertising their $ 40 special for a facial, due to winning best of Delco. How that happened is beyond me. If I wanted 45 minutes of lotion being rubbed on my face, I could have done that myself. What I wanted was steam and extractions! Sadly, neither happened. I also asked for microderm, which was basically one of those exfoliating spin things you see on groupon all the time. I loved when I got my hair highlighted there last year, but the facial was a miss.

I really like this place. I’ve only had my hair done there, but plan on using more services soon. Mary is great with my hair.
They are down to earth there, which is a major plus for me. I’m a simple gal, mom of two, work full time, and don’t have the time or energy to be snobby (like some salons in Media or Philly– kinda like the scene in Pretty Woman). They listen to my needs and don’t judge. I feel welcome there. Very reasonable rates, too.

Sorry, but if you want a ‘one-​hour’ ‘cleansing facial’, this is not the place for you. No consultation, no steam, no extraction, no toner, no serum. I wiped the goop off my face as I left and washed my face when I got home. I was freezing the whole time, the table wasn’t heated, detracting from the ‘relaxation. Also, if I pay for a 1-​hr service, I want the service to last one hour, not one hour from the time I walk in the door to the time I leave. I doubt the person who did my ‘facial’ was a licensed aesthetician. They’re nice enough, but definitely not for me. Bottom line: My fault, I should have known better.
From
:
The Basic Steps of a Facial
*Consultation. A facial should begin with a consultation. The esthetician might have you fill out a form that has questions about your skin concerns, your diet, how much water you drink, drugs and supplements you take, and products you are currently using. This can affect your skin and what kind of treatments she recommends.
*Cleansing. After wrapping your hair with a towel or headband, the esthetician begins a facial with a thorough cleansing, using cotton pads, esthetician wipes or sponges.
*Skin Analysis. The esthetician covers your eyes and looks at your skin through a brightly lit magnifying lamp. He or she is determining your basic skin type (dry, oily, combination, sensitive or normal) and skin conditions (acne, blackheads, whiteheads, aging, sun-​damage, dehydration, etc.) The esthetician then chooses the appropriate products and treatments, and consults with you about what he or she sees and recommends.
*Steam. Most facials use a machine that directs a thin vapor of warm steam to your face. This is relaxing and helps softens up any blackheads and whiteheads to be extracted. If you have very sensitive skin, the esthetician may not use steam.
*Exfoliation using a mechanical or chemical exfoliant. Mechanical exfoliants have a gritty texture that rubs away the surface dead skin cells. This type of exfoliation usually happens during the steam. Chemical exfoliation uses enzymes and acids to loosen the bond between skin cells. A gentle enzyme treatment can be done during the steam. Stronger chemical peels, which vary in intensity, can be a stand-​alone treatment or part of the facial. It is not generally an «upgrade» and done in a series. It is not done with steam.
*Extractions. This is the removal of blackheads or whiteheads if you want it and need it. People have different pain tolerance for extractions. They can be uncomfortable, especially on thin or ruddy skin. Extractions can cause broken capillaries and discoloration if done improperly. Watch a video of extractions being performed.
*Facial massage using classic strokes like effleurage to both relax you and stimulate your skin and facial muscles.
*A facial mask targeted to your skin type (dry, oily, combination, sensitive, mature) and condition. During the facial, the esthetician should stay in the room and give you a scalp massage or some other service. If they leave the room to let you «relax,» don’t go back.
*Final application of toner, serums, moisturizer and sunscreen if it’s daytime.
*Advice on home skin care. The esthetician will tell you how she thinks you can take better care of your skin and recommend products. Some people feel uncomfortable with this step because it involve product recommendations, but it is part of her job. You aren’t obligated to buy anything, and he or she shouldn’t be too pushy or make you feel bad about your skin.
Who Gives A Facial?
A professional facial should be given by a licensed esthetician with special training in skin care. They are sometimes also called aestheticians or facialists.
A cosmetologist is legally allowed to give facials, but their primary training is in hair, so, in my opinion, they aren’t the best choice. You also want to find an esthetician who is knowledgeable, fastidious, and passionate about their work.

Will definitely go back! My issues at other salons have been price, customer service, stylists and overall atmosphere. I did not worry about any of these here! I’m always salon hoping trying to find a place I love and I think I found it. First off, I made an appt the same day for a cut and color and they were more then happy to fit me in. They explained bc of timing I’d see one person for color and one for cut well that worked great for me bc I got to experience two stylists in one trip! I was 20 mins late and they had no issue whatsoever with still seeing me. I always drove passed n wondered what the salon was like but it was a groupon for 35 bucks that won me over. There is nothing like a discount and they didn’t treat me like a cheap guest like other places might. Stephen colored my hair. He has a great personality and definitely gets an A+ in customer service. Very attentive and focused without making me uncomfortable. He took his time discussing what i wanted and juggled several other things without expressing any sense of being overwhelmed. He even colored almost all of my hair even though the groupon was only for a touch up (I do think it would be better if they specified this on the groupon although they didnt lose points with me bc of it). I was asked throughout my wait with my color applied if I wanted water, coffee, wine a magazine… The homey yet professional vibe won me over within minutes! Leanne cut my hair. She was not very talkative which I personally don’t mind plus I think she didn’t feel well but she paid so much attention and took her time which I loved. I always feel so rushed at other places and I get its a business but they were pretty busy and that didnt distract her one bit. I was so pleased with my experience and will not only go back but will recommend to everyone I know! Thanks for being the professional, friendly and caring salon you are changes !

Was recently in a wedding party where everyone got done at changes. It was a great friendly environment with lots of great stylist. All of us got our hair done and makeup and both looked beautiful. Glasses of wine were given to the mother in law which helped calm her down which was great also. I now go back to get hair cut and colored there and always get hair and makeup for all my spcial occassions great salon.

My new hair salon! Lisa, the owner, is amazing and gave me exactly what I wanted. It’s refreshing to have someone listen to what you want and ask questions, and actually make your hair look like you asked! It’s honestly the first time my husband commented on my hair after a hair appointment without me asking him what he thought! He loves it, I love it, and the atmosphere is so much more comfortable then the salon I have used in the past! Love love love it! Thanks, Caroline Skinner.

If you want to wait forty minutes for your haircut this is the place for you. I used a groupon so maybe they stigmatized me because of this but the wait was ridiculous. I got a $ 19 deep conditioning and hair cut with blow out. Usually the price is $ 52, which seems ridiculous if the wait is usually that long… The deep conditioning treatment has made my hair softer and once I got in the chair the hairdresser I had was perfectly acceptable and agreed that the wait was long and apologized. Would I go back? With the $ 5 coupon the hair dresser handed me maybe…

I’ve been going to Changes since I got the Groupon for the manicure, facial, massage and blowout. I upgraded and got a haircut with Stephen. He has a lot of personality, and he gave me a good cut — although I’d wanted to go drastically short and he talked me out of it, leaving me longing for an even shorter cut.
My massage was good, although the massage therapist was very chatty because she thought I was a «kindred spirit.» Shhh. The facial was rushed, and I’m glad I didn’t pay separately for it.
I had one haircut with a young female stylist in the early spring that was anything but professional — she gave me a good cut, but she had a cold and spent the whole time wiping her nose on the back of her hand, coughing, or excusing herself to go blow her nose. Sorry — if you’re that sick, and you work so closely with people, stay home.
A few months ago, I called out of desperation and got a hair appointment with Michelle. She. Is. Amazing. She is the first stylist I’ve gone back to after moving to the Philadelphia area in 2008. I have super fine blond hair — but a lot of it. Every time, she gives me an absolutely perfect haircut that looks terrific no matter how little time I spend styling it. My haircuts cost something like $ 34, including the wash and blowout, which is totally reasonable for a women’s haircut.
Everyone is super friendly at Changes, and I’m really happy to have found it. Be forewarned — you can put everything except your tip on your credit card, so bring some cash.

I get my hair highlighted and cut here along with gel manicures so I’m here at least once a month — all with Leanne! She is wonderful — a perfectionist with a great sense of style!
Staff is super friendly and they always have specials going on. This is truly a hidden gem so get on over and make an appointment!