Star Nissan Service

Went in this morning spoke to Ronnie, he was knowledgeable of my situation and told me what had to be done. And in a matter of about an hour my problem was resolved and at a MUCH LOWER COST THEN I EXPECT. THANKS AGAIN WOULD RECOMMEND STAR SERVICE

Unless you like a garage playing games with you, forwarding you endlessly from one person to the next when you call to avoid dealing with them not doing what they said they would — then and putting you in a back-​and-​forth catch 22 of «no managers approval» between the joker of sales manager and ever elusive workshop manager, avoid these guys. Dishonest, unpleasant time wasters. After one repair of a very dangerous shortcoming of a second hand vehicle they avoided all other agreed to repairs, instead putting cheap patches on that soon fell apart. I took my money elsewhere: that is my suggestion to you too.

The whole experience is very pleasant. I got my car working great again, surprisingly fast. Service personnel are genuinely helpful, particularly Steve. Thank you.

I am very new to cars and have a feeling i probably can get better deals else where, but i still chose to bring my car to Star Nissan Service Center. I feel i can trust them and I feel I won’t need to go back to them for jobs they have done for me. The service consultant that assisted me was the most coolest person. He was so helpful and he tried to save me money by getting/​applying coupons for me. If any of you decide to come to this place you can look for Marc Siegel. I would assumed other service consultant is cool too, but i would look for him next time i go if he is available.
I had to replace sometime on my car and was told it may need auto body work, but he managed to got someone who used to work at the auto body shop help fix my car. I thought that was really cool of him to do so.
Thanks Star Nissan Service for being so helpful, friendly, patience.

My 2014 Nissan Quest leather seat with 10k miles has a slight defective peeling went to Star Nissan for a warranty replacement, service manager looked at it and said welcome to leather world, that is a cut and not peel. First I pamper all my cars like baby, condition my leather monthly and that is no way a result of my negligence. Second, the damage is clearly a surface skin peeling issue and no way demonstrate a cut of any kind. He just refused it without even helping me to claim it with corporate office for a second opinion? Ok, so I let it go and deal with it later so they can continue with my oil change. Said it was ready after an hour, I paid and went to pick up area, the valet driver went to pick up my car saw him drive to opposite door far away then the technician ran to the van the saw the car shut off and a few guys push the van back to the jack? Later the tech came to me and said the filter blew up and all the oil leaked out? What? Factory service with oem parts is what I get running my engine with low or no oil which can cause engine damages. On top of that, no one even seems to care except for the technician who appologized. Buying a close to $ 40k nissan and this is the kind of after sales service I get, with so many other brand options out there, take your business elsewhere.

Came in for first service on a Nissan. Was out in less than 30 minutes. Impressed by cleanliness of this huge set-​up, efficiency, dealing with staff. Had a problem with the WiFi, though. With new car, shouldn’t have been any problems, anyway, but this service group (handles many other models) was very good. May consider using it in the future.

The guys at the shop are so easy to work with. They take your car in with a smile, protect your car with lots of plastic covering and are honest with the necessary repairs. I went in today to get a recalled part replaced. Jeffery Boo was wonderful with me. He explained what they did step by step and even had me peek under the wheel with a flashlight to see what was replaced. I did have to wait a little longer than expected, so you might want to bring something to read or go across Northern Blvd. and grab a bite while you wait at Boston Market — where they are equally nice! Great work, Star Nissan Service!

Usually when i come here i anticipate a wait… its almost as bad as the DMV. lol
came in for a simple oil change they have the wifi working and it helped pass the time. but the day i came it was FREEZING… they can’t close/​lock the door to the outside because it is a fire hazard which i understand… but maybe they should build out one of those extra doors to hold the draft from coming in.
nothing like freezing while you are on the inside…

Don’t expect to get the maximum financial help from your insurance claim for your repairs working with these guys.
Their overpriced and non-​negotiable!

I usually get my car serviced here because they are pretty good. However, this weekend (⁹⁄₃), I took the car in to get my tire’s valve stem replaced because of the metal cap that had seized on it. Both the front tires were seized but I only wanted one side to get replace because I had completely ruined it. I asked the technician to try to remove the other side without breaking the valve stem. Two days after getting the car back, I realized that the technician had broken the other side. After calling them back, they told me that they did not break it. The manager told me he THINKS the technician didn’t break it. I know for a FACT that he did since it wasn’t broken when i gave it to him. After some convincing he caved and said they were not responsible for breaking it because it was seized. In other words, if something was wrong, they are allowed to break it even further. The right thing to do on their part was to refuse help because it is beyond THEIR repair and offer a complete replacement. They have given me no other option but to replace it. All they had to do was to tell me that they can’t remove it and not even try. Instead, they broke it and say that it’s not their responsibility. I will NOT be coming back here. For those that don’t understand the implication: if things are beyond THEIR repair, they are allowed to break it and it’s not their responsibility. The reason why I say this is because I found a way to take it off (although I might have been unsuccessful) but they didn’t even give me that option