Restoration Hardware Outlet

I found a comforter and pillows here, but that’s about it. The location is terrible, construction outside the mall is awful, the parking lot was terribly dark and scary for someone walking alone and the employees spent more time talking to each other than helping customers.
I was bummed that most of the furniture I looked at was so damaged it wasn’t even worth what they were selling it for. I understand it’s an outlet, but it’s just a mess and really disorganized. Get it together, RH…

This outlet of high-​end Restoration Hardware is perplexingly located. In the Skyview Center shopping center on the outskirts of the Flushing commercial area, it has strange bedfellows in more egalitarian big-​box stores such as BJ’s, Bed, Bath & Beyond and Target. Target customers would seem to be those who might come for no other reason than this outlet. For those, navigating in Flushing can be stressful, and the Skyview parking lot, while reasonably priced for the area, is awkwardly designed.
The outlet itself is spacious, bright, and comfortable to walk around in. Unlike Bob’s Furniture next door, there will be nary an employee asking to help, although they are there if needed. Wander at will among the merchandise, which is mostly discounted around 30% or less off from their retail prices. There are items from most of their product types, including living room, dining, bedroom, accessories, bath, and even paints. Many pieces are represented by just the floor model so one has to be prepared to buy immediately. And despite the discount, there will be sticker shock if one doesn’t know how Restoration Hardware’s products are usually priced. More economic are bath accessories and linens.
For those looking for Restoration Hardware merchandise at somewhat discounted prices, with an open mind about what might be available, and willingness to accept imperfections in the products themselves, this will be a great place to shop.

Not gonna lie, it takes forever to get here from anywhere other than Queens. Putting an outlet of this caliber in Flushing makes it nearly impossible to just drop in. I guess I could take a train, but there goes any shot of driving something home without a moving truck.
I’ve gone before and it’s been a good selection. This last time I went a few days after Christmas and ended up walking out with nothing. I had gone to see about getting a couch, but the ones in there were either totally destroyed, or so expensive, even with the discount, that it was more worth it to buy new while on-​sale.

Went during the 40% off sale. If you are in the mindset to search for items this is a great spot. My first walk through I didn’t find anything but after looking around for a little longer I found 4 dining chairs and an armoire. The chair are in near perfect condition, the armoire had a few small dings in it which the sales associate pointed out before I purchased the items. My total came to about $ 1000 which is so cheap in comparison to the real store. The staff was friendly and helpful but very busy. I used their 3^rd party shipper since my items were rather large and they charged about $ 200(seemed to be high but seeing as my pieces are larger I was fine with it).
The only negative was that Restoration Hardware staff forgot to fax the invoice to the shipping company so they had no way to contact me. After a week I called the store they gave me the shippers phone number and he was very helpful in scheduling the delivery within the next 2 days.
All in all a good experience and a great price!

Their newer restoration modern line looks much better than their classic furniture, but I wanted to check this outlet out since I was in the area. If you want your home to look all dark and inviting for Dracula, or so that’s what L says… this is the place. I think the sofas are great, love the quality of the leather. Had a nice feel to it, but there’s no way I’m paying 11k for a sectional, which was massive anyway… even for my big open concept living room.
I didn’t like the dining chairs they had, it wasnt as nice as the ones I have from Ligne Roset. Also they had this gaudy accent chair in blue. Hard to believe RH would have that as part of their collection.
The dinnerware was nice, available in 2 colors? I love anything in grey. But I already have 3 different sets. Maybe in a few years.
They had this metal desk that Aston Kutcher’s character used in 2 and a half men. It was ugly on the show and it’s even more hideous in person. The Aviator Wing desk was all scratched/​banged up but priced around $ 1600?
I really didn’t like being in the store for too long since the place has a very old musty warehouse smell to it.
Most customers were either buying dinnerware or linens. I’ll look elsewhere since I prefer modern minimalist design, but I guess I expected a better selection than what was available that day.

Furniture available there is top notch with great discounts… the one star is for the staff that works there… the most unhelpful staff I’ve ever had the experience of not being helped by… I kid you not, this is an actual convo I’ve had on the phone and we call because we hate driving to this location because it’s so jam packed, but you get amazing discounts so it’s a balancing act… transcript of convo with sales rep:
Me — hi, I was wondering if you had a specific desk called st. James or any other wooden desks in stock
Sales rep: I’m not sure
1 minute of silence
Me — um can you check and let me know?
Sales rep: we don’t do inventory checks…
What!!! This store is one of the great mysteries… do you risk taking the trek out to one of the most annoying places to get to in all of the country for great priced furniture and have to deal with shoddy customer service… I will say the service when you get to the store is decent but its almost like they don’t want you to go there!!! Living in nj this is the closest one to go to unfortunately!

I have been shopping at the outlet since it opened. You can find some good deals but be careful to look over any furniture purchases. Much of the furniture is damaged, some with minor flaws and some with big cracks in the wood. All sales are final.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

I’ve been here twice. The first time I didn’t find anything but this past trip, I made out like a bandit. The difference? I asked a salesperson for help. The team here is amazing. I’ve been to several Restoration Hardware’s and I’ve NEVER received the kind of gracious help at any full-​priced store like I experienced yesterday with the team at the outlet center in Flushing. Stephana is a dream! She is sweet, fast (I have no idea how she handles that entire store with the traffic and demands) and she has a great eye. She knew all of the inventory, the ‘likelihood’ of finding additional items and she even helped us track down missing chairs at another outlet in Riverhead. She was so helpful and patient. Usually at outlets, it’s grab and go and the service is terrible since they figure you’re getting a ‘deal.’ Not here — if you’re going to go, take the time to speak to an on-​site salesperson and tell them what you’re looking for. Even the guys who handle the stockroom were out on the floor helping us tighten screws to ensure our piece was sturdy, etc. I’m seriously blown away.
Stephana completely made our trip yesterday and because of her, we now have our dream dining set and I’ll be returning for other items as we furnish our home. Thank you, RH Outlet staff and a huge shout-​out to Stephana for completely rocking it!

I have been shopping at this outlet since they opened as I do high end decorating in the tri state area. This outlet gets good items on occasion; however, their staff really makes it tough to shop here. They act as though they are entitled and you should be lucky to be in their presence. They really need some customer service training!

They’ve got great merch, but it’s only discounted 30%. The staff is super helpful and nice, but I was really disappointed in the pricing. Am I going to buy a papier mâché deer head for (only) $ 90? Not bloody likely.

Horrible location. It’s on Level C. Whoever’s bright idea it was to put a high end outlet in the middle of Asia with horrible parking, should be fired.
Of course you’ll find bargains and great deals. But lugging the stuff to your car in that horrible parking lot, forget it.
Why didn’t this go into Woodbury Commons or Manchester, VT? The location in Vero Beach is great.
I’d rather pay full price or wait for a RH sale versus ever returning to this horrible place. Ick.
If anyone else warned me about this neighborhood, I would have been forever grateful and saved a trip.

A great find for interior designers and homeowners looking for the RH look without the city pricing.
You can actually call through before you arrive and ask about the availability of specific items to save yourself a trip.
As described by TC, the store is first come first serve so «if you like something you better put a ring on it» (buy it) — in a Beyoncé voice.
TC is no doubt still kicking themselves for losing a great deal — but should be a grown up and stop blaming others for their error of not just buying the items on the spot.
The staff are wonderful and go way beyond what you would expect at an outlet.

I bought baby items there that i saw on the website being sold at regular price!!! got it for 60% off! service was great also! i just so happened to casually mention to my mother i was hot and the sales person brought out several bottles of water for us because he overheard me say that!

The service was great! Every employee we talked to was top notch. Very helpful and knowledgable. We got a couch, coffee table, and rug for less than the cost of one couch in the store.
The only problem was I wanted to buy sooooo much stuff.
Thank you RH Outlet for the top level service and furniture.

This store is HUGE! Especially by NYC standards. It wasn’t easy to find though, I imagine since it’s still new not all the signage is up but I found it. They have lots of great products although some have deeper deals and discounts than others on the original price. Take note that you should inspect whatever you’re interested in very carefully and accept its flaws.
I did have to wait until the 2 people working there were off the phone to ask a question about a product, but nonetheless someone came to look at the mirror I asked about. Something to keep in mind: if you see it and want it, buy it. In all RHO stores they don’t hold stuff. Also, you have to take it right then and there. They get new stuff weekly and products move fast so you can come back often and see new stuff.
I recommend coming when you need something, not just browsing and planning for a month down the line.

Had no problem with the store or service, but a huge problem with the delivery vender. We used BMV Transport, which is one of the 3^rd party delivery services that RH recommends. They missed their delivery day because of traffic. Then they had to reschedule. We asked multiple times if they had insurance, and they said they did. Upon delivery, our building verified they had no insurance. They could not bring up the furniture, and now we have to find movers in the last minute. Althought it is 3^rd party, RH should be accountable for recommending a person with a trick that claims to be a «white gloved» and insured delivery service.

Stephania (hope I spelled it right) is the best, and so are Josh, Chris, Jay, and the rest of the back room supporting staff. Me and my redheaded fiancé Karin just moved into a new apartment and chose to furnish it with RH only after getting such great service and help. The people who work there are great, patient, helpful, and knowledgeable. There is one Capricorn there who is the grinch but every place has one and considering how amazing everyone else is their excellence drowns her negativity out. We have been there a few times and will continue to go back.

Great prices and products. Just be sure to check for damage and defects as most items are returns.
That said, customer service is lacking, at best. Definitely not as good as the Riverhead location.

If I could put negative star I would do that in a heartbeat. For a high end luxury furniture store I expected better customer service and integrity. I came to put a chair and several other items on hold and came back exactly within the 2 hours hold time to find that they sold my chair to someone else. When I confronted the sales associate named Louis he said I didn’t come back within the 2 hours mark which is a complete lie because I checked the time before I walked out and when I walked back in. Then the manager Stephania was like rude and disinterested and said well I can only go by what my staff told me. She then very sarcastically said sorry for the inconvenience. She didn’t even offer any other resolution.
I have been shopping at RH for many years and for them to give us that kind of customer service it’s beyond acceptable.
Don’t ever believe what the sales associates said in that store. They don’t keep their words and they don’t care about customer service. They do anything to make the sales.
I will never shop at that store again!!!

It is a given that the products are amazing. The prices are great, especially if you catch them on one of their sale days.
I initially had a salesperson who was GREAT. Very nice guy — knowledgeable, personable and funny. We purchased a lot of stuff but it wouldn’t fit into the car. We left behind a very large floor mirror.
The mirror had been there a couple of weeks because we are moving into a new home and had to line up our moving truck dates. This this past weekend, I received a message from a man named Eddie saying that if I didn’t come pick it up soon, they’d refund my card and put the mirror back on the selling floor. I called yesterday to discuss with him but he wasn’t there. Spoke with a very rude, short, snippy woman who said she’d call me back after speaking to Eddie. I waited hours and nothing. I called back and spoke to her again… she was still rude, so I told her I’d speak to him directly.
I call back today and speak to Eddie who was rude, arrogant, dismissive and thought he was going to reprimand me. He kept up with his questioning and reprimanding me rudely. That’s when I lost it and told him that I’d spent thousands of dollars in that store (dollars that pay his salary) and that I did not appreciate his behavior and tone. He kept it up so I told him he was acting like an @ss and that he was not acting like a manager for a reputable company. He finally relented and apologized for me taking it the wrong way! He still did not get that he was completely WRONG and offensive.
I called back to speak to him to find out when he would be in the store because I needed a face to face with him. I was put on hold by a different associate for well over five minutes. I hung up and called back and the phone rang for a very long time. Finally someone picked it up and I heard muffled talking and made out the associate telling Eddie that I had been on hold and was calling back. I will definitely go speak to him about this and have already sent a letter of complaint to their customer service email.
So much for good service from a ‘luxury brand in the home furnishings market”. They need to rectify this immediately — I hope this is not part of their mission statement.