Preferred Dental Care

I have been going here for a few years until recently a line of credit through Wells Fargo for braces was opened up without my knowledge as I inquired about payment options with Nicole. I was very clear that day I was not committing to any payment options yet even as I walked out. Sadly I will not be coming back here, business integrity is very important. Spoke with manager Nandanie and also filed formal complaints with all bureaus.

Worst place ever! Bunch of scam artists work here. My mom was hesitated in choosing this place for me to get my braces done and I could’ve told exactly why. They didn’t accepted my insurance but my mom still got me my clear braces and we paid out of our pockets. We blew close to 7K on my clear braces here. Dr. Hasami she is a very sweet and friendly lady, and her assistant maria is such a sweetheart as well. What I hated was the wait. She was apparently the only orthodontics they had, and due to so many of the patients she had she looked so stressed out. Every time she handled me she was frigidity. Don’t get me wrong she is great Orthodontics, but I hated feeling like she didn’t know what she was doing. I had my braces on more than 4Years. I remember getting them when I was a sophomore in college, just last June 2015 I got them taken off! When she took them off she literally pulled the clear brackets off with so much pressure. on one of the tooth I heard a crack and I felt the pain. When the bracket was removed there was a hole beneath where the bracket was and she told me to get in checked out downstairs with another appointment. I work all week and they giving me dates to come in when I’m working. Another thing was that I had a cleaning done by Muhammed about a year ago, and was told I had a few cavities by the dentist that checked my teeth after he was done. When I went back in February last year for my other 6months cleaning, Muhammed cleaned my teeth again… but the dentist this time told me I had NO CAVITIES and my teeth was in good condition. After my check up, Muhammed took me downstairs to the payment coordinator for cavities I apparently had 6months ago. How the hell are you going to give me a treatment and filling for cavities I do not have, the dentist who had just checked my teeth said I had no cavities! When I spoke to the coordinator she said she dont know what to tell me since the dentist that looked at me is suppose to have an assistant in the room while she took a look. Like are you serious wtf the assistant suppose to do? Dr. Trivedi apparently took a look at my teeth an appointment later and told me that the dentist mistook them for little stains, and the treatment would not have made a difference. The treatment would have made a difference to my pocket; it cost money to get a filling or treatment done! I recommended my Fiancé here as well to get his cleaning done, and he got his cleaning done while I visited my orthodontics. When they found out what insurance he had, he apparently needed a deep cleaning and his gums were in a really bad conditions and he needed treatments or it would have gotten worst. The coordinator pulled up a bill that was over 4K and she had the nerves to say he can pay it off monthly with the insurance he had. they kept calling him literally to come in and get his gum taking care of, I felt like the was phone harassing him to schedule an appointment. Until I picked the phone up and told them to shove it, he has another dentist in our location. I hate this place. The freakin hole that I got when one of my brackets was taken off from my bracket, I feel a really strong pain & I have to get it checked out, but not at this place! beware of coming to this place, they full of shit and scam artists.

Is it possible to give half a star? After my terrible review which was obviously true, they contacted me soon after trying to speak to me to take this review down. WTF? Who does that? instead of trying to cover your tracks fix your customer service and stop scamming people.

I have never written a review until I went to this place. The place is nicer than most dentist offices and I let that trump all the bad reviews, but they were all right.
I went in for minor tooth pain and was told I needed a root canal costing $ 3000 ASAP. And, that was the extent of the conversation from the dentist: she looked at my Xray, told me I would be in massive pain very soon and sent me down to talk to a consultant to pay for it.
I’ve never been treated like that at a doctor’s office so I went for a second opinion, where a dentist who actually cares about his patients told me there was no way I needed a root canal. He filled my cavity, called me and emailed me to follow up twice. I’ve had no pain since and I was saved from dipping into my savings. That’s the way I should have been treated at Preferred Dental, instead of being rushed and freaked out about this absolute necessary procedure they were trying to sell.
Their dentist flat out lied to my face saying I had an infection (while not giving me any antibiotics) and said my cavity was touching my nerve. This was proven completely wrong.
I knew the price was a rip-​off from the bat but to lie and want me to have an unneeded procedure is unprofessional. I spent two days wracking my brain about affording this costly procedure and anticipating excruciating pain at any moment. Funny thing, PD told me I could suffer serious damage in other parts of my body because of the nerve damage, trying to make me think I’m going to die but they couldn’t even schedule the root canal for over a week.
Like I said, I’ve never written a bad review. Sure, you can pay more for a better environment but what you’re buying should be top-​notch and this is just money-​hungry people, who flat out lied and scared me and do NOT care at all about your health. Read all the reviews and you’ll see everyone is saying the same. Avoid at all costs.

See Dr. Trivedi

So bad!!!
If your insurance is accepted elsewhere, pick elsewhere!!! Even if it means going through two tunnels and two bridges. Just stay away from this place.
They do poor implant job! And the dental implant dentist has poor chair side manner and poor professional skills! Unfortunately, I started here so I’m stuck!
The owner is nice and sweet — the rest, BAD!

This office was really high tech and the staff beyond amazing. Let’s just say I’m the worst patient ever with my fear of pain. Yet, every single employee/​Dentist here was beyond kind, patient, and understanding. I honestly recommend this practice to anyone/​everyone. Great office and exceptional staff.

I came here for Invisalign treatments, so I have had to visit the office ever few months for the past 2 years– and what I found strange is that I was looking forward to my visits. Who EVER looks forward to dentist visits? The office is beautiful, the people are so kind, and Dr. Lee was great. I’m sad that my treatment is almost done by my teeth are perfectly straight and I had an overall great experience with this office.

Pros: The staff is very friendly and accommodating. Appointments for general dentistry is fairly easy to obtain. They’re very good with follow ups and reminding you of regular maintenance. Cons: the wait time to see the dentist/​orthodontist is incredible. Based on my experience, I would rate their dental/​ortho work a C-​. Three years after my last appointment, I am still replacing fill-​ins and re-​doing ortho. Very important to so your homework when seeking dental work!!!

Everyone who works there is really nice from the reception, to the hygienists to the dentists. I’m usually in and out within the hour and am never seen past 15 minutes from my scheduled time.

After I read that comment by the owner, I had to return and drop the rating from two stars to one star. Why? Because they are outright liars.
1) They never had that silver conversation with me. Ever. To implicate that they allowed me to continue to have a choice over it because they respected my autonomy as a human being not just as a consumer was outright a lie.
2) They did not credit me willingly or pleasantly. I refused to pay the difference. I told their clerk to take it up with my insurance company and I will go to court to dispute this if possible. That is how they credited me. I asserted myself.
I want all the readers of Unilocal to know this because I cannot believe this clinic had the balls to put a bold faced lie online like that too. I cannot accept that kind of behavior no matter how wonderful their dental hygienists are at whitening teeth.

After reading all the reviews on this site for Preferred Dental, I have to add my opinions. Okay, yeah, so they are a little pricy, so if you’re looking for a cheap dentist, this isn’t the place for you. I had a severe infection and needed to be seen by a dentist immediately. I have dental insurance but Dr. Trivedi/​Preferred Dental is not on my plan. I called two local dentists from my plan, one being my HUSBANDS dentist, crying from the pain. Both places turned me down, saying they were completely booked. I called my husbands dentist three times, crying, in excruciating pain, begging to be seen, at least for just an antibiotic to ease my pain. No, sorry, I was told. He’s completely booked even for emergencies. Oh. So, I bit the bullet and went to Dr. Trivedi, who I have met in the past and felt very comfortable with her. They don’t take my insurance, but immediately took me and helped me. So, yeah, I had to finance the remainder of the work, but you know what, that’s okay. I will figure out how to pay for it, as I have never, ever had a better experience than this place. I have a terrible mouth and a lot of work that needs to be done and have had very, VERY bad experiences in the past with dentists and never went back. The two root canals I had at PDC were painless. Literally. Dr. G is a root canal god! Dr. Trivedi is caring and patient and was fantastic with me, a 43 year old baby in the dental chair. If I needed her to stop, she did. She walked me through every step of the way. I absolutely love her and am so thankful she took care of me in my time of need. I couldn’t even see straight the pain was so bad.
So, yes, they are more expensive then the next guy, but, you get what you pay for. I highly recommend them if you can swing it. I LOVE Dr. Trivedi!!!
And, P. S.: They are not «scam» artists. Just because the place is more expensive than others, and they work out a full treatment plan for people doesn’t make them scam artists. No one is holding a gun to your head to go there, there are other, less expensive dentists out there, and you have every right to say no and go somewhere else.

I am literally here at the waiting area of preferred dental writing this review. Ive never thought I would go out my way to sign up on a review site to post anything, but because of my frustration and disappointment, here I am. The first time I came here, they made an appt for me on Saturday 9am. Once I got there, they informed me that they didn’t review my insurance, therefore couldn’t service me. What?! You couldn’t do that the whole week prior to the appt? Okay, fine. I’ll be patient and try again next time. So, leading up to my 2^nd appt (9:30am), I spoke to a customer serv. rep. On the phone and asked if my insurance is fine and good to go — they said yes. Fast forward to today: they informed me that my insurance didn’t cover dental (but it does!)… I have no faith with this place.

Typical bait and switch money-​making operation. I booked the x-​ray/​exam/​cleaning special for $ 45 thru Lifebooker. I guess the saying is true– you do get what you pay for (at least with these dental deals). Never again.
I arrived early for my appt. in order to complete the paperwork. My name was called for the x-​ray/​exam portion about 20 min. after my scheduled appt. time. Not bad, as it was a Saturday and I figured there would be a wait. During the exam, the dentist told me I had a developing cavity which I needed to get filled «right away»…she also suggested bonding my front tooth which has a barely noticeable chip. I declined and she then suggested I look into braces for a slight overbite I’ve had all my life (they have an orthodontist onsite– no surprise). I was definitely taken aback, as I didn’t come in for a cosmetic dentistry consultation, yet I was about to see how they truly operate…
The dentist was nice enough. Exam lasted 10 minutes. Afterwards, I met with the office manager for an estimate of future services at their office (I didn’t request this). I was VERY surprised to see the tooth bonding which I had declined was on my estimate sheet ($ 170). I asked him to take this off. I was then pressured into making an appt for the filling ($ 160) on the spot. I have never dealt with this at a dentist’s office before. Usually it’s something like… ok, I’ll call to make the appt. when I know my schedule. Nope. He wanted to know right then when I could do it. I finally told him I’d call when I got back from a trip I was about to take.
I was slightly annoyed by all of this, but figured if I keep ducking all of the attempts to make money off of me, at least I’d get a good cleaning, right? Wrong. After my financial estimate, I was told it would be a «slight wait» for the cleaning. I had a seat. Then the office manager came back about 15 min. later and told me it’d be «a couple more minutes». Then he disappeared. I wound up waiting over 1 hour just for the cleaning. Finally, I said something to the receptionist, who looked really confused and called someone over to let them know. By this point I was really annoyed, I had already spent 2 and a half hours at this place (yea really). I was brought back to a room, sat in a dental chair, told to wait again and then the hygienist soon appeared. He gave me the absolute worst cleaning I’ve ever had. I don’t even think it lasted 10 minutes. I just kept thinking… are you serious??? I was mad I had waited so long for a crappy cleaning. Then I was told I had to go back to meet with some other office person (they apparently misplaced my chart). I met with some other manager type who very cheerily asked me how my visit went. Having been there for close to 3 hours, I didn’t respond positively. I just got the «oh you poor thing» typical runaround and the «well, Saturdays are our busy days» excuse.
Just terrible all around. If you search them on google, you will see that most of their reviews are fake. They will also harass you afterwards, emailing and calling you to book another appt. Stay away.

Staff and receptionist was great, although i am disappointed to be misinformed about them accepting my healthcare. I went there this morning calling off work, in hopes of getting my root canal done, which they claimed was covered by my insurance, only to be sat down to discuss payment plans… total of $ 2700. Could have saved me the trip if i was informed correctly.

Did terrible fillings and now I have to get my fillings redone.

Got x-​rays, cleaning, and an exam here through a Groupon I bought for $ 50. Having no insurance, this was a great deal. The staff is extremely friendly, their equipment state of the art (using cameras to take pictures of your cavities and showing it to you on the tv screen), and the cleaning was very thorough. Overall, I had a great experience and I was impressed with their level of customer service.

I agree with Jade, AVOID THIS PLACE!!! It is very clean, looks very nice, the staff is very friendly and caring, but they are definitely scam artists. They have many different specialists in house, but this is just to more easily dupe people. I went in for a crown, had my teeth cleaned (very well I might add), was given a fairly pressuring pitch about the crown, and had the work done. I was charged about $ 1300 for the crown, although it didn’t quite feel right, felt a little big. I was then told I needed two crowns for teeth that I had gotten root canals on years ago, and was given an application for additional financing. At the same time, I brought my son because again it is a very clean and friendly place. He is 15, and had three teeth removed when he got braces. He was then due to have them taken off soon, and I just wanted to have him evaulated for future implants. He also had his teeth cleaned very nicely, then came the real high pressure sales pitch. I was told he needed to see the implant specialist, conveniently located in the same office, who would look at him and do the implants for about $ 7000. I was then told that they would just add that amount to the financing that I had gotten for my additional crowns, and was approved for $ 9500 in financing. I told them that I would consult with his orthodontist first, but they insisted that he needed to have the implants NOW NOW NOW or else his teeth would move into the spaces that were there and that they would contact his orthodontist. I made the appointment, but then went home and e-​mailed his orthodontist. He got back to me a few days later, saying he had never been contacted by Preferred Dental and that under no circumstances should he have implants before age 18, preferrably even a little older. Preferred Dental kept calling me about coming in, even a year later they still call me that I have the financing and NEED NEED NEED to have the work done.
At the time I went I wasn’t working, and had also applied for a job with them. I was offered a job, but at $ 16,000 for 50 hours a week. Doing calculations, that is way less than minimum wage, effectively illegal. They told me that perhaps after 5 years I can be making $ 40,000 (mind you, I have an MBA).
This is a very crooked operation masking as a high end dental office. I saw that the sales pitches are so pressurized because all the employees make a commission off of the procedures they book.
In summary, DON’T GO THERE. I just went to a very nice dentist, who thought it absurd that I was told my 15 year old should get implants, and who showed me x-​rays of the crown and said it was too big, and that Dr. Trivedi had nicked the tooth next to it so it was jagged and would need to be repaired. I will gladly pay the extra to have my current dentist (Dr. Raymond Cho) do the repairs than go anywhere near that horrid place.