Party City

Just went inside (a Thursday around 3:30pm) and it was completely dead. Even so, there were about a handful of employees walking around, restocking shelves, etc.
That being said, I walked around for about a half hour looking for a few different items (which I eventually found, on my own). Floor staff members were standing right next to me as I spun each little party favor wheel, perused each aisle, yet not one employee out of the handful that saw and watched me obviously looking for something asked if I needed help!
I was walking up and down the aisles looking for confetti, and FINALLY after maybe a half hour of walking through the silent store the security guard asked if I needed help finding something. The security guard!
Considering I was the only customer in the store, this is extremely poor customer service.

If I could give them 0 stars I would. It’s my nephew’s birthday. I ask the girl behind the counter for a specific balloon I want to order for pick up in two days. She tells me: «We don’t have those.» I then decide to drive to another party city, and pick it up to bring it back to this specific location for pick up early Saturday morning. It takes me about 90 minutes to do all of this. I return, singing victory that I got the specific balloon. I arrive. Now another salesperson tells me: «Why did you go all the way to Maspeth when we have it here?» I’m like: what? Excuse me? The salesperson from 90 minutes ago sees me. No apology, nothing, zero, nada. I’m furious, and I know I will NOT return to this place. Two days later, it’s Saturday early morning. I pick up balloons. I get to the party and one of them is already deflated. I call Party City and no apology, their response: just bring it back. Party City should make life easier and not hire incompetent people to complicate their customers ’ life. Will NEVER return and they better improve their customer service if they want to keep their business.

I’m not sure how this particular store receives any 5 star ratings with the staff that works here. As mentioned by other reviewers, the work culture here seems to be let’s see how much we can make the customer suffer.
I bought a particular balloon that included an extra component when it was blown up. Associates were irritated that I wanted two of them which required extra work on their behalf. Never mind the fact that the 8 previous choices I made, they were out of. Simple resolution here seems simple, don’t sell the product if you can’t take time to make it.
I also had a promotion which was not accepted even though the promotion did not list any restrictions. I contacted party city and while their initial response was «yes we value customer service,…blah blah blah» in the end it was all BS. Again, simple resolution, don’t offer the promotion.
Personally despise going to party city in the first place, this episode just seals it as far as I’m concerned. Specialized retailers like Party City, while they might offer some level of convenience, aren’t worth the trouble especially when the one thing they are supposed to excel in, like blowing up balloons, you get grief for buying.

Not much of a party in there… staff is quiet, stoically reserved. manager is aloof and bossy to his employees. Everyone looks so depressed and lethargic every time I go in there. And whats up with the security guard at the door? Are people stealing that many penny candies and spongebob pencils? Really sets a poor tone. Bad taste guys. Also a note to corporate policy, if a major corporation like mine who orders hundreds of balloons a month wants to pre-​order, you let them. You make taking peoples money EASIER not HARDER. Why is this such a hot topic with this company? Business accounts with massive repeat orders should be more flexible. Wish thre was an alternative to this company but nothing in the area.

It is a Party City, ’nuff said.

This evening, I realized that the number candle I had bought for the birthday cake I ordered for my son would be too big to squeeze in with the fondant decorations. As it was late and my son’s party is in the morning, I checked the Party City website and saw it was open until midnight. When, however, I arrived at 11:30pm, I was told that, because there were not enough customers, they were closing the store. I explained the situation and BEGGED them to let me in so that I could purchase just a candle for my son’s birthday cake. They refused, and suggested I return in the morning, even though I had told them my son’s party is in the morning. What, are we supposed to be late for his party to drive back to the same store that would not let me in to purchase one thing at a time they were SUPPOSED TO BE OPEN?
After I was turned away from your store, I rushed to Fairway. I arrived only a couple of minutes before they were scheduled to close. They had already locked the doors, but when I knocked, a manager came over, and I explained that I just needed to quickly find one item, a candle for my son’s birthday cake for the morning. The manager was very empathetic, let me in and was actually apologetic that I could only make a purchase with a credit card at that time.
This is real customer service. Party City, you have a lot to learn.

I had to get a series of balloons for my boyfriend, one of them flew away when I left the store. When I came back I was kindly helped by one of the employees and offered one with the same name on it free of charge. Good environment nice people.

This is the best city to throw a party in, hands down. Go and have a party at party city, like now

I went to the store to return something I bought online. The staff and the manager were rude. They told me that I had to contact the online store and get a return ticket, even though on their website, it clearly stated in the return policy that I could return anything back to the store within 30 days.
I’ll never buy anything from Party City again.

I have always come here to this location however I’m very dissapointed in the customer service at the checkout line. I had a coupon and the casher made it seem like she couldn’t take it. Once I read the fine print on the coupon I was entitled to get $ 9.00 off my purchase. I spoke to the supervisor and he was of not help at all. The whole point of customer service is to help the customer so the customer can keep on coming back. The should really check into adjusting prices especially when they are at fault.

Worst experience in my life! Will never be coming back here again!
I usually always come to this party city because it is close to my house. I have never had a problem there, but this weekend when I went to return an item to the store, they flat out shot me down.
I pointed out that the receipt says I can return it in 30 days and that I only bought it a week ago (the package was also clearly sealed and never used) but they said no.
When I asked why they said its cause it a «holiday item» and its store policy that those can not be returned.
Then when I asked how would a cuatomer know about this rule since its clearly not writtwn anywhere they were like «well im telling you now.» HOW DOES THAT HELP ME WHEN I ALREADY BOUGHT THE ITEM!!!
Then when I asked if I could see their boss, they called security on me. I was so embarrassed. I will definitely not be going back!!!
FYI the rude workers were William and Daniel.

This is the party city I like to go to. The store is nice and big and parking is a piece of cake. I have been coming here for years. I usually purchase what I need and go on my way and have no troubles at all.
Except this weekend that just passed. I needed a balloon tank rental and for the first time I decided to get it from here. I picked up my tank on Friday evening. The young man who helped me checked the pressure in the tank, said we were good to go, handed me the nozzle and helped me to my car.
Saturday came time for my party. I went to use my tank to blow up my balloons and the nozzle I was given was shooting air out of the side the second the tank was switched from closed to open. Seeing that I had used tanks before and I was sure this was not working properly, I was forced to take it back to the store to get a new nozzle.
When I got to the store the cashier who helped me first was very attentive. He saw that the nozzle was defective the second he tried it out and very nicely apologized for the inconvenience. He then brought the manager over to bring me out a new tank. The manager Luke was nothing but rude and unfriendly. He didn’t seem to care that this was a huge inconvenience to me. When I mentioned that maybe he could do something for me (a few free balloons, or a tank upgrade or discount), he told me that I should be grateful that he was still going to give me my $ 150 deposit back on the tank. According to him, once the tank leaves the store, if it comes back not working properly the fault is on the costumer. Unfortunately it didn’t matter that I had been there at 7pm the night before and returned at 9:30AM the next day. My party was a 12:30pm on Saturday. It was clear I had not used the tank. He also mentioned that he was taking my word for what happened and not keeping my $ 150 deposit because he knew who was working the night before (hinting that the person who helped me was not the most credited employee).
I’m sad to say I will not be back at this party city. While every other staff member I had to deal with was very accommodating, the manager (and said franchise owner) was not. He himself didn’t even know how to use the nozzles on the tanks properly, as I watched him remove the wrong nut on a nozzle he tested and the nozzle exploded. This is not how costumer service should be handled. For him to have taken $ 10 off the tank rental or thrown in some free balloons and apologized for the inconvenience, we all could have gone about our way in a happy fashion.
My advice for anyone, which I will take myself in the future, is to simply have an employee check all parts of a tank before you leave the store. This could have easily been avoided and I’m sure it’s not a problem that happens often. I have learned my own lesson from this experience and I hope others do as well.

The place is well organized Has it all.
The staff is very nice Plenty of parking and very close.
Location is very convenient.
I’ll defentely will shop in this store again.
Next door to Toys R us!

Sucky attitude, both the security and the store manager. They do have a lot of stuff, but when theres a lot of people they have no idea on how to respect the customers and they think they r the best and kick customers without hearing any reasons. Will NEVER come back again

Huge PARTY store!
Has almost everything you need in terms of party decorations/​party supplies for all occassions!
Lots of Halloween costumes for kids, adults, and even dogs during the Fall.
Need ideas for a party? Need to find a party theme? Visit Party City!
I find myself being a very big kid here hehe

This party city is the best one in the area. It is much better then the bell blvd location. The parking is a huge plus there is so much more parking then the tiny lot at the bayside location. I only come here during the month of October for halloween supplies the rest of the year I rarely step foot in a part city. There is a lot of room in the aisles to move around and the store is not cramped. The staff is always friendly and looking to help you find stuff or answer any questions you may have. The check outs are all open it seems during the month of October and lines move pretty quick. The prices are on par with pretty much any halloween store. As halloween gets closer this place gets really packed. And never ever go to any party city or costume store on halloween unless you enjoy anarchy like shopping on Xmas eve.

This party city is HUGE! Huge selection, super nice folks that work here to help you navigate the aisles. There’s also an impressive balloon section! The folks that work the balloons are also super nice (they take the extra time and put in the effort to curl the ends of the ribbon to make everything look nice). This is your one-​stop-​shop for all things party (and all types of parties). There is even a card aisle! Win.

This is a ginormous party city… it’s like 3 party city’s in 1! Rows and rows and rows of all the party goods you can think of and didn’t think of.
I get here early in October before the halloween mad dash happens for costumes… they actually start receiving inventory of Halloween costumes in July/​Aug. I only know this because I had needed a super hero costume for my son in Aug and lo and behold I call and they had JUST receieved their shipment.
I also like that I can get paper goods for 50%-80% off, and it’s not just the ugly ones that are up on sale either.
If you need to stuff goodie bags then they also have the little toys and candies that you can fill them with in bulk.
They also have a great wedding stuff aisle that has everything from bachelor/​bachelorette paty needs to actual wedding day needs.
Just a great store all around!

They have a big selection, if you want to plan a child’s birthday party or even a regular birthday party, they have so much. Decorations, eating utensils, balloons galore …
Also had a great experience with customer service when planning an order for balloons.
And next to toys r us? You can bang out a kids birthday party in an afternoon.

I don’t know what I should expect out of a Party Supply store. Their stuff is ok. Ive purchased my Halloween costumes from here. If ur planning to purchase party items from here, Im pretty sure ull be able to find eveything u need for a specific theme.
***I WILL UPDATE MY REVIEW… when I host a party…