Ny Premier Limousine

The reservation was painless, but they didn’t send me an e-​mail confirmation. The drive to the airport was on time and uneventful, but when it came time for them to pick me up at the end of my trip, the driver was not there and I had to call the main line to have them call the driver (which cost me an extra 20 minutes of waiting).
The real bone of contention was the bill — not only did they charge me an extra phantom 5% fee for «credit card usage» which wasn’t on the itemized receipt, the actual rate they charged was 50% higher than the quoted «flat rate». I’ll say that again — 50% higher! Thanks to mandatory tip, taxes, ROUND TRIP tolls, and a mystery 2.5% Driver Comp charge.
No wonder they didn’t send me an e-​mail confirmation beforehand… When I called them to demand an explanation, they blamed me for not specifically requesting an e-​mail and an itemized description of the charges (so add poor customer service to the list).
WILL NOT USE AGAIN, AND RECOMMEND EVERYONE ELSE AVOIDS

I scheduled and prepaid for a car to take me from the Manhattan cruise port to La Guardia airport. After waiting past my pick-​up time, I called them 3 times — each time they said they were 5 minutes away. They never showed up! All this time I was standing on the street corner waiting for them. I then called again and told them I had to take a taxi because I was going to miss my flight. He said I could do whatever I wanted but they would NOT give me a refund. Very rude man! After arguing with him for several minutes he finally said he would give me a refund and to just take care of it myself. I ended up taking a taxi. Their advertisement says they are «reliable, courteous, prompt and affordable». I would recommend NEVER use this car service. You will be left stranded.

This was the worse limousine service I have ever hired in my life… The vehicle that picked up my wife, children and I was not a luxury but an older Suburban that was not running correctly and the engine light was on. It drove like a military vehicle with very bumpy ride and shook considerably. I would be ashamed to advertise on my website the vehicles pictured and get something drastically different. Isn’t that false advertisement! I called their office to make a BIG complaint and you know the story denial, didn’t know who picked us up Bull Crap talk.

The worst ride of my life. The driver was late to the airport. I had to call to find out where he was. When he arrived he said nothing grabbed my bag and left my friend to deal with hers. Did not say one word to us until we had to speak to him. He was texting while driving and swerving through lanes. Drove with the windows open the entire time without if checking if we were okay with it. You could tell he really didn’t want to be there. My friend was getting dropped off somewhere different than I was. It was an extra 3 miles. He dropped her off and Then told me it wasn’t part of the deal. I said okay thank you then. When he dropped me off he then asked for more money. At that point I said absolutely not you never told me it was more money. He then proceeded to yell at me and tell me he was charging my card for it. I emailed and called to complain and had to follow up until the manager was on duty. The manager was useless. Told me the driver was right to ask for more money and that he can’t prove he was texting and driving. I felt completely unsafe. Do not use this company they are awful.

The worst service ever used. Had scheduled a pickup to go to the airport. No one showed up, called office and was to someone on way, still no driver, called again and he was at the wrong location. When he showed 35 minutes late at this point he had no gas and did not know where to get it. The next 20 minutes spent on that. Then the wrong exit to get to the bridge. Finally arrived 45 minutes late. The owners refused any discounting of the charges. Do NOT use this «service» business.

Omg. I so wish I had read reviews first. Definitely the worst ever.
Didn’t have a referral so just searched on line. Seemed fine so booked it.
Airport pickup no problem but car was like 16 years old and the seats were ancient and HORRIBLE. They add 5% if you want to just use the card on file. Ridiculous. We were 4 people with 4 full size bags so I ordered the Luxury town car vs regular. Per the website this is appropriate. Our bags fit in tightly but no issue at all.
For return trip from Manhattan to JFK I called and asked for a nicer car. Said we are not used to getting picked up in old cars by professional car services. The said OK. Had a 115 reservation and at 115 he called and I said we were on our way down the elevator. Expected him at curb. Waited 15 minutes. Called him 2x. He said he was right around the corner. Just about to turn. 15 mites later he arrives. Put bags in trunk and he says it won’t all fit. I said it’s exactly the se luggage we had inbound with his service. He refuses to let me maneuver the bags. Says I’ll «break his car». What a moron. I nearly came to blows with this loser. Had he been on time I would’ve sent him on his way but we were now late departing for our flight.
Finally since there were about 5 NYPD officers looking on, I advised him to get in his at and drive away. He taunted me and invited me to slug him. I would’ve loved to but I had my family with me. Hotel concierge immediately got us another car (an SUV FPR SAME PRICE AS THESE LOSERS) with the nicest driver. That was called Dynasty Limo and Cab. Highly recommend.

So not use them!!! They will be late and then lie and tell you they are just around the corner. I wish I had read these Unilocal reviews before I had booked them. I waited for over an hour at the curb in the cold before I cancelled my reservation. Do not trust them.

Would’ve been happier with any other service…
The site consistently failing to make my reservation until I had to call the place was the least of my worries.
I reserved a car to pick up family from LGA and bring them to NJ. There happened to be a snowstorm going on that day so I called confirming early in the afternoon that the car would still arrive. I received a call an hour and a half prior to pickup (leaving me no other options) that the company would be charging an additional $ 80. Completely unprofessional and taking advantage of their customers who are backed into a corner when called so close to scheduled pickup time.

What a joke these guys are… had a pick up scheduled at JFK and called once i got to baggage claim just like they asked. dispatch told me to go to the curb and wait as the driver was at the cell phone parking lot waiting for my arrival. After sitting on the curb for 10 minutes with no car in sight i called dispatch again and she said he was pulling up now… after 15 minutes later still no car… i called back and she said the driver would call me shortly… driver called and spoke a language that rosetta stone doesnt offer. I called the dispatch again and spoke to someone that called himself the manager (WHAT A JOKE)…this guy couldn’t be more of a jerk… he told me the car was stuck behind an accident at the airport and the road was blocked yet all the other cars were having no trouble getting in… He told me it was going to be another 30 minutes… so after waiting for over an hour and a half on the curb i cancelled the ride and the «manager» said he didn’t need my business and that he had 10 000 other clients and continued to berate me. I would rather walk than deal with this company ever again. Do yourself a favor and use anyone but these guys!

Worst car service I’ve ever had. Picked us up at LGA to go to an apartment in Manhattan. First, didn’t have room for luggage and didn’t realize there were 4 of us, even though the reservation was clear. Then took us to the wrong address. Didn’t know where to go, so we had to help, using our own iPhone.
Return trip to airport — yep, went to wrong address again. Was 40 minutes late picking us up, and we almost missed our flight.
Never again!

This establishment doesn’t deserve to be in business — DO NOT USE THEM, THEY DESERVE ZERO STARS. For some reason I used them 2x though as I thought I would save my client some $ and thought it might be more comfortable and timely than a standard NYC cab. First time I got an old, dirty sedan (why not take a cab?), the guy was ~10 min. late but I must acknowledge traffic was at a stand still and he likely was just around the corner like he said. The 2^nd and last time, the driver was 15 min. so I call again and am told 5 more minutes. I raise my voice (I’ve been standing on the curb, I was on-​time and my kids (ages 4 & 2 aren’t quite so patient), I get a lecture from the guy on the other end of the phone. I am in disbelieve when he tells me with no traffic it only takes 40 min. to JFK so not to worry. KEEP IN MIND — he has no idea what time my flight is and when I mention that he says you should allow enough time if you’re flying. 5 min. go by I call again and get the same attitude, he says BELIEVE IT OR NOT — I cancelled your driver you shouldn’t have argued with me and I want you to remember that next time you treat people mean. When I ask for his name he tells me he is the OWNER. I was speechless.
I truly find this unbelievable that anyone in a services industry would treat a customer in this fashion. I will go out of my way to tell my professional contacts to not use this service in particular and as a professional management consultant who routinely travels ~180k miles a year I have many contacts who are always looking for good safe reliable car services to and from the major NYC airports. I should have looked at Unilocal prior to finding their number on a flyer. It’s obvious that I’m not the only one wiht a truly memorable negative experience.
Bad unreliable service is one thing but name calling and a condescending lecture from a shady car service owner is a story I will be repeating to my professional contacts, friends, and random NYers I find on the street.

Don’t USE THEM!!! I wish I could rate them zero stars!
I agree with the notes here. The service was horrible. I land at jfk with my family after a trip to Florida at 3:25. I call for the car as I have all my bags. They tell me a black suburban is coming and will have my name on a card. Great, well after 4 calls to the dispatcher my car shows up in this beat up 10 yr old suburban. they charge me $ 146 dollars to go to LI. I ask the driver there heck he was and he says the call came in at 3:45 to him. Whata joke. website is so miseading.
I hope everyone looks at this review and realizes not to use NY Premier!

Ordered car after a red eye from the west coast. Scheduled for 6am, flight was 10 min early, no car. Called, no answer. Finally got a call back at 6:20 telling me that the car should be there any minute. At 6:40 the dented up car arrived. Driver didn’t open the doors. When we got to out hotel, he asked for credit card, didn’t get out to open doors or get luggage, just opened the trunk. To top it off, still wanted to charge me a gratuity. Wanted to give no stars, not an option.

Ordered «limo service» got an older s uv. Why not just grab
? Deceiving on website. False advertising. To there credit, they were early. Driver was amiable.

Credit Card taken with reservation driver arrived on time airport ride was uneventful
@ airport he demanded cash since he could not reach anyone to run the transaction
The terms of contract say credit card only
In this day and age even lemonade stands have card readers and none of the company phones were answered he says this is normal
Horrible service for a service company look elsewhere for a car service

I’ve have many issues with other services, but I can’t say enough good things about NY Premier Limousine Service. They were friendly and professional. They drove me from the airport back to NYC for a flight landing late in the evening. The driver, and my flight, arrived early. He met me right as I came down the escalator (they let me choose between having the driver meet me inside or curbside). The car was super clean and the ride was comfortable. I’m definitely going to use them again!

HORRIBLE! Car was 20 – 30 min late, when I called to figure out where my car was, the man on the phone was very rude and expected me to give him directions to the address I had given them a week prior, not that the Gershwin Theater should have been difficult to find for a NYC company. The car was 10yrs old and the A/​C didn’t work, so the driver froze me with the windows open on my close to 2 hours trip. Just HORRIBLE! oh, and they spelt my name wrong and held up a sign in the window of the car instead of being there waiting for me.

Car did not show up to pick us up to JFK. Called, reserved, took my visa # and a no show. and there is no one to answer the phones after hours. whe I called later in the day to find out WTF they tell me, «the driver slept in»
Pass on this company!