Hotel De Point, An Ascend Hotel Collection Member

wtf… i have been to a cheaper place where it smells worse but at least they got hot water. i cannot believe this place doesnt have hot water! cannot believe this place is rated 4 stars and over 200 bucks a night… total ripoff.
if you want to leave a hotel with their bathroom smell attached as you cannot shower, this is your perfect spot.
this is 90/​night deal on 200+ deal…

Very bad smell in the bathroom. No towels. Amazing breakfast. And odd location. The maids did not clean well at all. Dust and bad smell was everywhere in our room. No hot water. As i mentioned the breakfast was the only plus.

Don’t. Just don’t. This place is close to absolutely nothing. Funky mildew smells in the bathroom. And no towels by the third day… Which may have been fine, had you not just stepped out of the shower and to dry yourself with a washcloth. Do yourself a favor and stay somewhere else. Anywhere else.

Got stuck at LaGuardia and had to find a Hotel last minute. Picked this one because the rate was great and they had a free shuttle. The shuttle turned out to be a taxi that the hotel paid when we got there. Not an actual shuttle, but pretty convenient.
So the building appearance isn’t comforting. When the cab pulled up I genuinely thought, «maybe I should have increased my price range.» The building lobby was dirty and dark. Luckily the cabbie was going to the hotel too (to collect his fare) and showed us that the «Hotel Lobby» is on the second floor. Completely different impression when the elevator door opened into the hotel. Bright, modern, inviting. Room was much the same. Open, warm, white, modern. Furniture is a bit minimal. Lots of light. Bed was comfortable. Bathroom was modern and nice. Heat was easily controlled.
Everything was going well UNTIL we tried to shower in the morning. NO HOT WATER was a deal breaker. Nothing like a cold shower before heading back to the airport in the morning. Ruined what would have been a pleas at Love You! Surprising stay.

This location is NOT closed as reported. I found this location on Hotel Tonight for an AMAZING deal and although it was in Queens i didn’t mind. I didn’t need to be in Manhattan. HUGE and SPACIOUS rooms. Clean lobby, ample parking, FREE WIFI. The room i stayed in looked better than some rooms than at the Hilton, Marriott or Hyatt’s 3-​star hotels. EXTREMELY quiet. Not sure how some customer gave this place 1 star at all. Hopefully they will maintain their low rates because I will be back!

Bad attitude. Smell bad. Bed was wet and they did not want to change it. We ended up taking dry bed blanket and did the bed ourselves. Staff was unprofessional and unfriendly.

This place was a little odd. First, it was not obvious, upon arrival, where the entrance was. There was a lot of activity on the 4^th floor — around the Chinese buffet. The lounge, that was supposed to be ²⁴⁄₇ was opening «later» according to the man at the door. The room itself was nice, but it was hard to tell what was really going on here. Was this really a hotel? Or was this a front for something else? This was the strangest hotel I have been to anywhere!

Decent clean hotel. Location is a bit odd. Hotel staff was less than accommodating to get me a late checkout. Probably won’t be back.

Perfectly serviceable hotel, a little off the beaten path. It is in a residential/​commercial, not retail, area, with complimentary shuttle service. Yes for groups, but no for solitary travelers. The anchor store — an Asian supermarket — has vacated, lending an air of abandoned property. Stores in the basement mall are limited to schlock jewelry, massage and a couple of storefront «restaurants.» Staff is accommodating, but not outgoing. Accommodations are sleek and modern. Quite comfortable.

It I could do a negative review I would. The only thing that was nice was the free shuttle! Paper thin walls, the rooms were thrown together! The maid even walked into our room unannounced!!! The place was dirty loud and all the restaurants they listed to have are now closed!

I’ve been a loyal customer of this hotel. Usually this Chinese boy will check us in. However this time this old lady check us in. That’s right, it’s today! We came 10 minutes early before check in time, she won’t let us check in. So we went out for two hours and come back to check in again, we gave her our drivers license and she still ask how old are we! DO THE MATH! I want the Chinese boy back and this lady GONE! Or I shall never come back again.

At first this hotel confused me since all the signs are in Chinese and the vast majority of guests and employees are Chinese. The entire building is catered to Chinese tourists and business. The façade of the building was not the nicest. However, the hotel is very clean, comfortable and minutes away from La Guardia. Breakfast was included which is always a plus and the view of the Manhattan skyline is amazing. I would recommend.

WARNING — 6 months after leaving this hotel I had to file credit card fraud with my bank because I kept receiving charges from this hotel.
Premises were clean but cheaply built, the mini-​mall below the hotel offered massages, on-​site drop off laundry, a quasi-​Italian restaurant. Upstairs is a K-​Pop lounge, a rooftop bar. Ground level has a food mart. You’ll have to walk a few blocks to find anything else.

Rooms are nice but beware of shuttle. It took us over an hour to get back from Laguardia! After a long trip!

Extremely helpful staff, nice clean and modern décor and very affordable price!
Was on a flight out of LGA that was cancelled so my mom and I were forced to find a hotel to stay for the night. Got a great deal on this place. Booked it before I read the reviews and am surprised how low this place is rated. Yes, it’s an odd location and building but the staff and amenities more than make up for it. Good food in the building and large clean and fresh room. If you are ever stuck at LGA or need a place to stay in Flushing, I highly recommend this place.

The worst place I’ve ever stayed!!! I would go in to the details but everything was bad.

What a weird hotel.
Clients of mine had been visiting the US from China for about a week, and this hotel was booked for us due to its proximity to LGA. I didn’t do much research on the hotel before I arrived other than its location. This hotel is in a building that has pretty much anything you can think of. Ground floor is an Asian supermarket, then there’s the hotel, a spa, a buffet, the rooftop breakfast area, and of course you can’t forget the hotel bar– which is actually a KTV bar. My clients were ecstatic that everything was here, but I wasn’t too sure as we pulled into the parking lot.
Lobby is really cool and super modern looking. Rooms are great sized. My biggest complaint would probably be the smoke smell in my room. This is a non-​smoking hotel, but I have stayed in enough hotels to know that doesn’t mean anything. Interestingly, I think I was the only westerner staying in the entire hotel during my night there.
Would I stay here again knowingly? Probably not. But if I got stuck here it could be much worse. Free parking, easy access to airport and expressway, and big rooms.

The hotel is modern with contemporary styling. The have great breakfast on the roof with great views. Staff are friendly and helpful. Free parking. The neighborhood didn’t seem nice. The hotel had a bad smell when you walkin. For the price it was okay but would look for something else next time.

I booked this hotel through a third party site. The pictures looked pretty nice, the rate was somewhat reasonable (for NY anyways!), and the selling point was the fact that they had free shuttle service from LGA! I had actually passed up a couple other hotels that looked somewhat nicer due to the fact that Hotel de Point offered free shuttle service.
Unfortunately, my flight arrived at 11:00pm. The shuttle stops running at 9:00pm. Needless to say I was less than pleased. My somewhat of a good deal on the hotel room has now bumped me up to what I would be paying else where, in a more convenient location with a hotel shuttle at another property.
The cab driver was somewhat irritated with the taxi dispatcher for sending him out to Flushing as well. He had no idea where the hotel was, so thankfully the GPS on my iPhone got us here.
The hotel is in pretty good condition, it’s in an shared building with all sorts of Asian stores though. The front desk staff were polite, but unapologetic for the circumstances with the shuttle. I suppose it’s not their fault the property manager is such an asshat.
The front desk suggested a restaurant that delivered. The food was very reasonably priced and pretty good.
All in all, if the worst thing I have to worry about is the hotel shuttle schedule, I guess this isn’t such a bad thing. Just disappointed to have to fork out MORE money on something I was lead to believe was included.

++update on 7÷31÷13.
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Since the first review, I’ve stayed here 2 other times on my own. I’m down grading it to 3 stars now due to few minor issues. The 2^nd time I went back, I noticed the floor and carpet was not very clean. Given the hotel is less than a year old, I was surprised how dirty it was. Then just last week, I went back for my 3^rd time now. This time, the room was cleaner. 2 issues. 1 is the wifi was poor and I had to kept logging back in as it would disconnect easily working every 20min or so. The other issue is that I didn’t realize until the next day morning that the door was never fully closed. I had it locked overnight, but had I not locked it, you can just push the door open as it never latches automatically. I tried several times of letting the door go as it shuts, but it would never latch automatically unless you pull on it hard to fully close it. Definitely more of a safety concern if you’re assuming it’s closed. Was going to tell the person upon check-​out, but she seemed to be in a hurry and didn’t even bother to ask how was my stay or anything and quickly rush me out… I was the only one there as there were no others in line or anything. Just poor customer service. As an overall result of the 3 stays, I had to lower the rating back to 3… just average.
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Through my work, we have to book everything online via our approved website. I wanted something near LGA airport that could offer courtesy shuttle, but also somewhere to find food. Originally, I was thinking of Flushing Chinatown as I know there are tons of good food there, but then I found this place.
They offered courtesy shuttle to/​from LGA and also Flushing Chinatown (food, shopping, and subway to Manhattan). Since my famly was with me the first night, thought this would be a good place to try.
Location wise, it was well suited. It’s in a neighborhood, so it’s relatively quiet. I like the fact it’s very new hotel (built in 2012), and most everything are in new condition (will explain later). In the same building, there are also few restaurants, along with a supermarket on the first floor, so it’s relatively convienent for food. The 4^th floor buffet was really good… tad expensive, but worth the try.
The reason for the 4 stars is due to 3 things, which I’m sure they could do better in the future.
1…When I checked in for my 3 nights stay at this hotel last week, I noticed my window was partially opened. Tried to close it, but noticed the handle was missing. And because the handle was missing, there is no way to lock the window. Given I was on the 4^th floor, I didn’t think it’ll be an issue from the safety perspective. I called front desk which they sent the repair person up within 10min. He apologized several times and said that the parts will be here tonight or tomorrow. Well, after 3 nights, it was still not fix, and no followup.
2…Noticed the floor had some crumbs and hairs that were not vaccum correctly during my stay. Wasn’t til the 3^rd day that I’ve noticed it was cleaner. Since the carpet was dark in color, it was hard to see how clearn or dirty it truly was.
3…this is the main reason for not getting the 5 star. My wife and kids stayed with me the first night as they were to leave the next day morning at 7am to catch a flight out of LGA airport @ 820am. I’ve requested at the front desk the night before, and also around 615am the morning of to see if the shuttle bus will be ready @ 7am sharp as we were about 15min from LGA, and already, it was a tight schedule. Well, come 705am, still not bus. Went to the 2^nd floor lobby to find out the shuttle bus driver had to get gas first. To make the long story short, I’ve told them that we must get there asap so they finally offered to call the taxi. By the time the taxi arrived, it was 735am already. After running and waiting through the security line, my family made it on the flight with less than 5min to spare as they were about to give away their seating (actually, the airline did as they had seats, but they were not together).
For myself, I was going to return the rental car the night before, but because of the shuttle bus issue with my family, I decided not to mess with it and drove myself to Flushing Chinatown for dinner, and also back to LGA early Sunday morning.
Overall, I would probably try again and give it a 2^nd chance next time.