Carat & Co

Worst shopping experience! I won’t even give one star if I could!
I’ve ordered a watch a month ago, and they said it will be one week to ship to my home cauz they have to order it from the company, and they will call me about 3 days later.
Then I’ve been waited for 2 weeks, there was nothing from them, no watch or any phone call at all!
So I called them the first time n let them know the watch is a gift and I need it by the end of the month, the lady didn’t even make an apology but told me the watch will be ship to me before the end of the month.
And NOW, the 27^th, still nothing from them! Not even a phone call to explain what is happening!
Finally I called, the second time, and they told me they didn’t know where the watch is! WTF! I requested refund cauz I won’t need it if I don’t receive it by the end of this month! AND guess what, they told me I can only return it for store credit! And sounds like I should appreciate for it because they don’t do any return for «special order».
Think again if you want purchase anything there! And god bless you!

this is a very nice store. the sales lady was attentive and tried to help me. They offer some nice watches ranging from swatch and hamilton to IWC and Omega. However, they sell their stuff pretty much at sticker price with a potentially small discount in the teens. They didn’t really want to bargain with me, but feel free to try your luck.