Avis Rent A Car

Probably the worst customer experience I’ve had with a rental company. I was advised reservations were not 100% and there’s a possibility that me and my family of 6 may not have a rental when I get to the airport. Uh? What’s the purpose on making a reservation? The representative ask me to pay in full to guarantee my vehicle. Uh? So I told her I’ll call back because I wanted to check something out. Online they were promoting 20% off if I paid in full. I though this was great. I called back about the special and she stated she will need to cancel my reservation and I will need to make a new one online and pay there. I asked why she couldn’t honor the special from Avis website… this was NOT a package deal or Expedia or any of that. She stated it was different and nothing she could do. I told her I have two issues with the way this company is doing business and I wanted to express my concerns but right when I said that she placed me on hold and I heard the music playing. Uh? Is this how Avis conducts business? I could have alzheimer’s disease and I’ll never forget this experience. Wife booked with Enterprise, I’m paying $ 100 more but the service was first class. Avis, do you want my resume??? Your business needs help and fast.

Where do I begin? Could I get at least an ounce of customer service? I always have subpar customer service experiences at the Avis store at La Guardia Airport. This time was even worse than usual. When I walked in, there was only one customer other than myself, and he was at the Avis Prefered counter. That being the case, I went to the regular desk to see if I could get some help. Not only was I not greeted by either of the women at the front desk, but I was IGNORED by both of them for a solid few minutes as they bitched at each other in front of me. When I finally deserved their attention, the Indian woman just looked at me. Honestly, she is the most unpleasant, vile human being that I have ever had the displeasure of interacting with in my entire life. I have seen her a couple of times at this facility, and she is always unhelpful and in a grouchy mood, with a frown on her face and yelling at her coworkers in front of customers. However, I digress; upon her acknowledgement of my presence with her unfriendly glare, I realized that I was not going to get more than that so I explained that I had booked a car via the app and did not see my name on the board outside. This woman asked me if I was a Prefered customer, to which I replied «yes,» thinking that my loyalty might mean something to her. I was sorely mistaken. She curtly told me that I would need to wait in line at the Prefered desk to get help. NEED I REMIND YOU THAT SHE WAS NOT DOING ANYTHING AND THERE WAS NO ONE ELSE IN THE STORE EXCEPT THE ONE OTHER CUSTOMER AT THE PREFERED DESK.

I have mixed reviews. Everytime I land at Laguardia and I go out to catch the bus, the driver is either sleeping or inside, so I wait. The staff at the facility is friendly and very much a pleasure to work with.

I reserved the car for 6 days for 260.92 $ from LaGuardia airport Avis location but I returned the car in 2 days and they charged me 382.63 for 2 days. When I called the help line and asked for explanation of the heft charges they replied me that upon breaking the rental agreement your daily rate is 130 $ per day. In fact the regular daily charges are 53.34 $ .
When I asked them do you have any documentation or written proof that upon breaking the rental agreement you will charge me 130 $ a day instead of daily rate 53 $. They did not have any answer and came up with the lame excuse that we have in our internal record that our rental agent told you verbally.
Totally a rip off. These people are liars I would not recommend doing business with them

i did my research well before securing a rental car in the NYC area and Avis had the best daily rate that included unlimited mileage, and also seemed more legit than some of the cheaper daily rates (dollar, budget, etc.), so i trusted them and was willing to pay more — as in everything, you get what you pay for! i’ve used enterprise for work before but they’re a bit pricer and have a mileage charge (something like after 250 miles, $.25 per mile) and I was driving to NH for a couple of days so i wanted to avoid that. i paid for the rental in full in advance.
very happy with my experience. staff was very nice. i was in and out within 10 minutes of my scheduled pick-​up (on a thursday at 1:45pm) after my flight at LGA. all of the fees and insurance options were outlined ahead of time so there were no surprises. the car was in beautiful shape — a very new ford fusion with about 24k miles on it. returning it took no time at all (given it was around 2pm on a tuesday).
other than enterprise (in Manhattan and Brooklyn), this is my only other rental car experience in the NYC area, but i definitely recommend it if you’re looking for one to choose around LGA.

Oh boy! What a dump! Driver took forever for pickup, manager is sloppy, revolving door w/​luggage! STUPID! Premium car reserved not available, so they think a Ford Taurus is premium.

Sucked from today’s experience. My opinion on avis has officially gone down. Will not be renting from them in the future despite being a preferred member.

Over the course of each year I rent from Avis on average two times a month and total more than 100 days each year. I rent in large cities such as Dallas, Denver, Orlando, LA, San Fran, etc along with many smaller markets. Over the last two months I have been flying into Laguardia and in comparison with all other markets, this Avis is the most inefficient one I have ever encountered. My car is never ready, the staff begrudgingly walks over to the Preferred counter, and as far as an Avis First upgrade goes, «here is your Chevy Cruze». They claim they have no other vehicles yet the lot is full of cars. And even tonight with the lot half full, my Avis First status was met with a shrug and I was told I was lucky to even get a car. If this is what Avis Preferred treatment means to them, I’ll be renting from Enterprise from now on.
More. This morning, after a night of frozen precipitation, discovered Avis did not supply an ice scraper.

I had rented from another company and their shuttle bus never showed. I got on the Avis bus since it had a sign say they had cars for rent.
The woman at the counter was great. She was very helpful and gave me a bigger car. Very pleasant experience. One star off for the bus ride. I am not sure why he pick that route but I thought we were heading into Manhattan. Maybe that was the best way to get there.
Most car rental experiences are terrible so after a long day of travel and then more driving I felt that Avis did a great job of customer service.

I don’t know, I was pretty satisfied with this place. Maybe it was the times I came? Not sure but out of all the other rent-​a-​car places, this was the cheapest and I received outstanding service from them. No long lines nor craziness. If I had only one complaint is the place they work at could definitely be spruced up. It’s a slight dump but then again I’m not staying there, I’m just renting a car.

If I am picking up a car at LGA, I generally prefer Hertz or National over Avis, but this Avis location was just fine. There was no wait when we arrived and so we on our way pretty quickly. The car was new (about 3500 miles), clean, and drove just fine. The service wasn’t exactly friendly or stellar, but that isn’t my primary concern at a car rental place.

I just rented through Avis and I will say that overall it was a good experience. I took their shuttle bus from Terminal B and it was a very short ride to their location. The desk staff was friendly, but quite pushy on trying to up-​sell me into an intermediate car, a full size car, an SUV, all sorts of stuff. Then there was all the insurance coverage pitch… oy vey. However, they were pushy with a smile, so it wasn’t all that bad, and as a fervent capitalist, I sort of appreciate the hustle.
After enduring the sales pitch, my car was waiting in a spot very close to the front desk, not a half mile away or buried in some parking garage labyrinth. My car was fine (clean and in great working order) and the return process was easy. After I returned the car, I hopped on the shuttle back to the terminal and got some directions on where to go from the friendly shuttle driver.

Free upgrade is AWESOME! The car condition is tad better than HERTZ, but one time my car had vomit on the side. Nice huh?
The shuttle bus to the airport is a joke. I waited over 30 minutes and never show. Luckly I was heading to the shuttle terminal so I just walked across the street getting questioned by the port authority cops, but hey, I made my flight, and I bet the rest of angry customers didnt.

Service inside was great, bus driver was kind of crappy and gate guard was a DICK.
Our rental was fine except that the driver side seatbelt was jankity — it would latch but it took some work.
I would give more stars but that d*mn gate guard was such an ***HOLE, that I just can’t bring myself to do it.

This place is wicked cheap in comparison to Manhattan and other La Guardia car rental companies… however, they often do not have their computers synced up to expedia and other sites for prices, which can make them a pain in the ass to rent with. Outside of that, they are semi-​backwards in giving directions to their location, which is very easy to get to from the M60 bus, but they will direct you to the airline terminal without fail for no apparent reason other than apathy.
The car was new (under 1K miles) and the return was simple, they were just kind of rude when we attempted to decline insurance for what our credit card covers. If you are willing to put up with them being pissy that you are impervious to their hard sell, then you’ll do well here.

If I could give this 0 stars, I would. AWFUL! Never again!
Got a rental car via Priceline for around $ 65. Was talked into getting insurance because NYC drivers are bad. Then the saleslady & her fellow associate talked up buying gas. I asked them how much it was. One said $ 3 something, while another said $ 2.99 & she added that I’m actually saving money. I asked again, «in total, how much is that?», but they both wouldn’t answer… made it seemed like the gallons used was what I’d get charged for. As I leave, one lady yelled at the last minute «make sure to use up the whole tank». I thought that was strange so I checked the invoice & it said $ 65. I was annoyed that I was jipped, but was in a hurry (hence the car), so I had to leave without arguing it. After getting a parking ticket for accidentally parking at some shop in Chinatown erroneously within the no parking hours, I was out another $ 65. By the time I returned the tank with 1/3−½ a tank left, I was charged a total of around $ 100! If this is how renting cars is like, no wonder rental car companies (at least Hertz) isn’t faring as well in this recession.
If in or around NYC & you’re not from the area, renting a car, while it seems like it’ll save you the horrendous taxi fees, is actually not saving, but costing more. Save yourself the hassle & just get a TAXI to go anywhere!
SUMMARY: Rent a TAXI if you need to go anywhere faster than the subway, bus, or train can get you there. Renting a car, at least not from AVIS, is NOT worth it!

Came here on a saturday to take a last minute trip to my brother’s college. They were very nice and helpful even when I had some trouble with my credit card. They also let us drive a new cobalt.