Texas Health Presbyterian Hospital

Worst experience having my baby. I truly believe they keep babies here longer to help pay for be facility. They had a nicu nurse give my daughter twice the amount of formula she had been getting because she was fussy, and it went down hill from there. I was there every 3 hours for «touch time» and asked how she was every visit. I was informed doing great, and expected her how the next day. Well, the next time I go in, after that nurse got off shift, I was informed she had a breathing issue and would be kept another week. They could not show proof on a monitor of such an issue. It took a lot of hunting down the man in charge of nicu to get any answers, and I almost had her transferred to a different hospital of it hadn’t been for my husband not wanting to pay the ambulance cost to transfer & them agreeing to not have the nurse watching me daughter again. Just a coincidence she was the only one in nicu. My friend had her baby there, and they claimed low blood pressure and kept her an extra day. My step sister had her baby there and they put the baby in their room, dat before discharge claimed the baby needed to be nicu. Kept her there for 2 weeks when the baby showed no signs of any health problems. Convenient that the baby was the only one In nicu for the first 5 days. The only person on her game was lactation specialist. But I will never go back, or speak highly of this hospital.

I have been thru 16 surgeries over 15 years. I had knee replacement at Presbyterian of Flower Mound. It is the best hospital i have ever been in. It is beautiful and clean. Every dept, from admissions to surgery, were wonderful. They even hosted a «joint replacement «class.They told us what to expect before, during and after our surgery. They had employees from billing, diet and physical therapy talk to us. It helped me know what to expect. The nurses are professional, yet kind and caring. I have to say that overall this is a first class hospital.

Texas Health Presbyterian Hospital has excellent health care. I was in for my gall bladder surgery and had incredible service. No issues at all. The doctors and nurses are great. However, Unilocal’s brainless recommending software doesn’t recommend all good reviews for hospitals so no one will probably see this about the great hospital in Flower Mound.

So it’s really hard putting your life in other people’s hands as it is, but as if doing that wasn’t hard enough. The ICU staff was quite nice but knowledgeable not so much. Drs and nurses aren’t on the same page. I had to tell the nurse on multiple occasions that what she was about to do will make me sick again and we’d have to go back to the beginning! Well after the first night I was ready to go home. The nurse took me off my medicine too quickly and without dr approval. Which in turn earned me another day/​night in ICU. The dr told me after my labs were done at 10pm I’d be able to go home. Well that didn’t happen when I asked the nurse she said «I’m not going to page the dr this late to see if u can go home» R U SERIOUS?! Please don’t let me bother the dr and charge me an extra day of icu «care». So the second morning they did the same thing! At this point I was furious unhooked all my wires and went to the nurse myself. I told her page the dr I need to go home now. She agreed and pages the dr. Needless to say It was 2 days of anxiety and stress not healthcare.

Just discharged on Thursday the 5 th of July. Very nice hospital and my room was was very clean and had all the amenities. My nurses were prompt, courteous, and overall a pleasure to be treated by them.
I was very disappointed with the physician that treated me. The lack of communication and response to treatments in my case were not good.
The treatment and response to my symptoms was initially positive. However; when it came to my treatments they listened but failed to follow thru or deliver what was needed.
My opinion is that while they will treat you, it’s only the bare minimum to keep you in for a few days.
One of my Doctors (their staff), when discussing my on going treatment just out right lied regarding what she was able to do for me at discharge.
Next time I need emergency care, I will make the extra drive to Lewisville, Grapevine or South Lake.
Sincerely,
Chris T

Excellent Staff, if you have and emergency situation, this is where you hope to check in at.

Had a phenomenal experience
From the ER staff, to the docs, surgeons, techs, and facility, everything about my five day stay was top notch. You may have noticed I left the nurses out of my previous list and that’s because they deserve a special callout. I felt so well cared for and loved by the nurses in the ER and especially on the 4^th floor I was a little sad to leave. Pat was one of my primary nurses and she was so good to me.
I highly recommend this hospital when you need care.

THERE IS NO SENSE OF URGENCY at this facility. The nurses on staff on the floors are great. There are no «Specialists» to speak of. You deal with a «Hospitalist» who is generalized with no specialty so they GUESS what is wrong with you OR suggest you go to a different hospital. I recommend you just start elsewhere & save yourself the trouble.

I frequent hospitals as I volunteer often with patients. It’s sad because a couple of the nurses in Labor and Delivery are great but the few that are awful make the experience beyond terrible. Thus the overall conclusion is unacceptable and makes their staff below average compared to other nurse staffs at other hospitals. The two Physicians we dealt with were all 5 star, and the food services personnel were always courteous. Some of the nurses need to be removed for being rude, unprofessional, and lazy. I mean, at any given time most of them have facebook up on their monitors.

It’s never fun to be at a hospital, but when you have a choice you might as well pick the cream of the crop.
New. Clean. Great practitioners.

If you have to go to the hospital, THIS is where to go :) Completely professional, compassionate, & efficient. Thank You!

great

I’ve had gall bladder issues for several years now. Met with a surgeon on ⁵⁄₁₀ and he sent me here as a direct admit. I don’t know what happened in the four days since Brooke H. posted her review but my experience was the best I could hope for.
I met with Angela (I think) in Admitting, She immediately put me at ease and processed me as quickly as possible. She happened to have had the same surgery (by the same surgeon) so she made me feel less nervous from the start. She asked one of the volunteers up front to walk me and my jittery husband to my room on the 4^th floor. The volunteer was very sweet and cheerful, keeping me distracted from the pain I was in.
Got to my room and Nurse Victoria got me hooked up on an IV right away. Got me on fluids, pain meds, and antibiotics. From that point on, every single nurse (Mary, Megan, and Pat) and every single tech (Alan, Morgan, and the 3am lady whose name I can’t remember) was attentive, responsive, and very knowledgeable.
My surgery was scheduled for ⁵⁄₁₁ in the afternoon. My surgeon, Dr. Patrick Shovlin, came by beforehand and explained the process and basically put me and my nervous husband at ease. When I went downstairs to the holding area, I met with the anestheseologist, Dr. Wedgeworth. (I think that’s his name, or Dr. Wedgewood.) He was also very informative, very nice. The drugs he gave me worked almost instantly, and the last thing I remember was marveling at how bright the lights were in the OR… there may have been a «whoa» in there somewhere…
Woke up to find a nurse right beside me, ready to feed me ice chips and make sure I was ok. An entire entourage of medical folk was waiting in my room to make sure I was ok and to help me pee (really, it took almost all of them to help me stand!) Never ever ever did anyone on staff make me feel like I was an imposition or a bother. Once I could eat again, even the food service staff were awesome. I forgot the name of the first young man, but the second guy, Kobe, made sure my diet was correct and that I got enough food.
The discharge process was painless, no pun intended. Pat explained every little detail to me and made sure both my husband and me knew what symptoms should make us seek medical attention.
Perhaps this review is long winded, but I wanted to make sure that I made clear that every aspect of my stay was optimal. When I needed something, I asked. That’s the first step in getting treatment (or service just about anywhere.) We cannot expect people to be mind readers, especially when everyone on the planet knows how thinly stretched medical presonnel are. At no point did I feel neglected or discriminated against (I am Latina and am referencing Joe E.‘s review.) I cannot dispute anyone else’s experience here, all I can do is tell you about mine.

Great ER. We had zero wait time and were put directly into a private room with a bed and tv. Everyone we encountered was very nice and friendly. I wouldn’t go to any other ER after having been to this one.
After returning to the ER for my son and Labor and Delivery for myself I must adjust by rating of this hospital. Although they got us into a room quickly, the service was extremely lacking – and not because they were busy. We will not be returning to this hospital. In fact, after learning that they do not even admit children under the age of 18, we will be rushing both my kids straight to Children’s in case of a real emergency.

We have spent more than our fair share of time at this hospital. From the ER to being fully admitted, the people are extremely nice. If you live in the area, I would highly recommend this location for your health needs!