Quail Hollow Tack

I read the other reviews before going to this store. We are new to the sport of riding and this was the closest store to us. They are hit or miss when it comes to customer service. I called first to check the store hours and the person who answered was very friendly and seemed happy to have our business. When we walked in a couple of hours later, the person in the store was not friendly. We explained we were new riders and were not looking for the most expensive item in the store, just the basics to get us started. The salesperson (owner?) kept showing us the most expensive items and seemed put out when we asked to see a wider selection. She also was out of stock on most basic items (boots, breeches, shirts). We ended up only buying a portion of what we intended to buy because she made us so uncomfortable. We ended up buying boots, breeches, show shirts from another retailer over the phone and it has worked out great. We bought a hairnet from her that she said was the only one that was acceptable, and came to find out later that wasn’t true (the less expensive one was the one all the other girls at the barn wore at the 1^st show we attended) We have been back to purchase some small items, and the person who was there helping out at the cash register was very nice and friendly. I don’t know if we will go back for a major purchase unless we have to simply because of how unfriendly the person was helping us and how unwilling they were to give us options in the products we were looking for when we were there the first time. I will update the review if we have a better experience in the future.

As a professional I do business regularly with Quail Hollow on the road at shows, by phone and at their shop. Reliable and consistent customer service that I can count on. If they don’t have what I need, they order it. Always friendly and easy to deal with.

Wasn’t sure what to expect after reading the one review Quail Hollow Tack had on here… I was PLEASANTLY surprised to find the complete opposite!
I’m not from this area, I was in town visiting a long-​time friend in the Dallas area and we decided to make the drive to Quail Hollow Tack because I wanted to get a new pair of breeches. The shop is situated in absolutely GORGEOUS horse country and is in a very cute building right on the main road. We were greeted warmly when we walked in, and immediately asked if we needed help finding anything. The two girls working there were very helpful, and when they didn’t have the size and color riding tights out on the shelf that I wanted, one of them went in the back and found the exact ones I wanted, so I bought two. I wasn’t planning on buying half-​chaps, but I asked about the sizing and how to fit them, and the other girl working there was very knowledgeable and fitted me with a pair and I wound up buying them. Sure, I probably could have found them on eBay for a little cheaper, but I don’t mind paying a little extra to support a local business, especially when they are so helpful.
One of the girls working there took the time to chat with us (my friend is not a horse person and knows very little about horse stuff) and answered some of my friend’s questions, and both the employees there asked me what type of riding I do, and seemed genuinely interested even though it’s pretty obvious that I am still a novice rider and not dripping with money.
The selection was good, the store was well-​stocked and clean, the employees were knowledgeable and helpful. If I lived here, I would be a regular customer and they would have a lot of my money! It is pricey, but not any pricier than any other english tack shop that carries that type of inventory.
Great experience, worth the drive, definitely will shop there again next time I visit!

I LOVE Quail Hollow Tack, and they are the only tack store that i know of in Flower Mound (plus they are right next to my house). They are an upscale, boutique type tack store that caters to the affluent English equestrians in the area. They have a wide selection of products, but are limited in quanitity and selection of sizes/​colors because they don’t have a lot of space in the store. If they don’t have something that you are looking for, they can usually ordern it into the store. They have ample catalogs for you to search for the exact size/​style/​color to order (just ask).
Quail Hollow carried premium clothing for hunter, jumper, dressage, and eventing riders. They have new and used saddles (again, only hunter/​jumper, dressage). They only sell ultra premium brands of new saddles, like Butet. A good selection of high quality boots, helmets, gloves, bridles, martingales, reins, bits, spurs, blankets, equine leg protection, saddle pads. They have a horse supplies such as tack cleaning, brushes/​grooming, fly spray, shampoo/​conditioner/​detangler, hoof conditioner.
Limited supply of horse supplements, dewormers, and treats/​cookies. They do NOT carry horse feed or hay (or any other animal feed).
Staff are helpful and know exactly what I like and show me new products that they think might appeal to me. They know me by name when I call just based on little tidbits of info such as «I rode 20 miles yesterday in my new pants and LOVED them!». Come in all dirty, smelly, and in crummy clothes after you have been cleaning stalls or drive up in a BMW, wearing your finest breeches, coordinating polo shirt, and wearing fancy riding boots, and either way you will be doted on like you own the place.
One thing I appreciate is their computer system that keeps tract of purchases by customer. This has been helpful for returns if I don’t have my receipt. They even accepted back a halter that I had taken the tags off (and didn’t even have the tags, mind you), because they could tell it was from the store and they could look up when I bought the halter and what I paid for it. It was several months after I purchased the halter and the were nice and still let me use it for store credit.
Prices are a bit high in this store, but you pretty much are to expect this from a upscale equine boutique tack shop like this. It’s mostly because they carry high quality stuff. Not due to mark-​up. Their annual spring sale is NOT to be missed thought. You can get some CRAZY good deals. I think the sale occurs in March or April. I bought a bunch of show shirts for $ 5 — $ 10 each. Ariat and Pikeur Breeches for $ 20-​$ 30. GPA Helmet for $ 50. Everything is last year (or earlier) styles, but as most equestrian know style doesn’t change that fast in the horse world, and unless you are buying clothing for showing… who cares?! A good deal on a good quality product is all that matters to me. BUT, please note that the spring sale is an ALL SALES FINAL sale… so this is the exception to my note above about their awesome return policy.