Pool Care Specialists

While I’m glad to see Pool care Specialists has so many glowing reviews, I can’t be one of them. Our pool is 20 years old and thus, when we bought the house, I correctly guesses that there would be pool equipment issues. So, I purchased a warranty through Landmark. That is how I met Doug with pool care specialists.
I’ve had Doug come to our home for 3 separate issues in the last year. Back flow valve broken, pump failed, water heater not functioning were the visits. Unfortunately, I found it difficult to directly communicate with Doug for the repairs. By the last repair, communication was less than regular. I had to text him several times for the repair and then I would not hear back for days. When he did respond, his quotes were much (2x) higher than what the insurance company quoted. When I asked why it was higher and what needed to be repaired, he said he would research it and get back; he didn’t. After 2 months of this, I called Landmark and requested a different service person. It was only after contacting the warranty company that Doug called me and promptly fixed the part at the price originally quoted.
So, his work holds up and seems to be professionally done. But, like a lot of contractors, his communication and timeliness of replies make doing business difficult.

I had an issue with my booster pump for my polaris pool sweep. I called my warranty company and they set up an appointment between 12 — 5 PM with Pool Care Specialists. Mid morning I received a call and said they could be here in 15 mintues. I said that would be great since my pool sweep is down and I have leaves and gunk in my pool.
They suggested a new booster pump which that had on hand and proceeded to install it. One trip to Home Depot for a fitting and I was up and running. Gladly paid the home warranty fee and I’ve got a brand new booster pump that works great.
Thanks for the speedy and top notch work.
I will definately use them again.

An appointment was scheduled for Thursday February 5, 2015. Doug Holcombe, the owner of the business, arrived at the scheduled time. He was able to replace the pool motor on the initial service call. Mr. Holcombe did not have the parts to repair the band assembly (which wasn’t discovered until after he replaced the pool motor), but he promised to call me back the following week. Mr. Holcombe followed through, and took care of the band assembly the following week.
I give Mr. Holcombe credit for being able to do the repair on the above date given the attendant circumstances. The weather was unforgiving. The temperature was at or near freezing, there was intermittent precipitation, and intermittent wind gusts. The old pool motor blew out the 20 amp circuit breaker, which wasn’t discovered until after the installation. Mr. Holcombe suggested I go to my local hard ware store, because he was not able to do it the same day. I replaced the circuit breaker, which only took a few minutes. My pool system was up and running without any problems. Mr. Holcombe called me later on in the evening, to confirm whether the pool system was operational. I really appreciated that follow-​up even though I didn’t ask for it specifically.
I would also note Mr. Holcombe is very personable, and knowledgeable about pool equipment. Mr. Holcombe took the time to explain what went wrong, why it went wrong, and what he did to fix the problem. He really cares about customer service and his profession, and it showed in my experience.
If I have any other issues with my pool, I will not hesitate to ask for Pool Care Specialists again. I cannot recommend this business enough.