JP Messina’s Shoe & Boot Repair

When I dropped my boots off to have work done on them, I was told they would be ready the following Friday (8 days later). That Friday (on the due date) I received a VM that said they needed more time & the boots would be ready the next afternoon. They said they would call when they were ready. At 3:15 on Saturday & I hadn’t heard from them (they close at 4:00), I stopped in to pickup my boots. I was, yet again, told they needed more time. Now frustrated, I asked when exactly my boots would be complete so I could pick them up. Apparently, they didn’t like the clipped question & proceeded to very rudely defend themselves telling me they had lived up to their end of the deal because they hadn’t called to tell me they were ready (Apparently, their part of the deal didn’t include having them finished that afternoon like they had said). I told them they didn’t because the boots weren’t done EITHER dates I was told they would be. The guy proceeded to get ruder & louder as he was talking. He was even pounding his palm on his front counter at one time. I couldn’t believe that anyone would treat a complete stranger, must less a customer, like that. At this point I didn’t trust them to complete the work without intentionally messing up my boots, so I requested they give me them back & I would take them somewhere else to complete the work. They refused. They refused to give me MY PROPERTY! In the end, I had to call the police to come out to get my boots back. I would highly recommend nobody ever do business with these people who would verbally berate a customer & refuse to return personal property to them. There are too many other real professionals out there.

They were recommended to me by a friend who is a satisfied customer. I brought my favorite purse in to have them fix the handle straps. Can’t wait to get it back.

Simply great service! I used them thanks giving weekend of 2014 but just remembered to write my review. Everytime I go for a bag repair they try to meet my needs to the fullest and I’m always happy with the end result.

Great service. My boots went in looking like they were done for but came back looking like new. Will definitely be back again. You won’t be dissapointed.

Great to have a shoe repair shop in the Flower Mound area. Very reliable and great workmanship at very affordable price.

I used to use Messinas in Grapevine and how lucky to have them nearby in Flower Mound. They do great work and very fast service. They also fix purses, belts and even a leather strap on my sons hockey pads. They do it all!

I’ve taken numerous shoes, handbags and boots to be re-​heeled, stretched, conditioned and altered for my small size to Messina’s. I’ve never had one issue, everything always comes out looking like the designer did the work.

Just had 2 pairs of boots and 1 pair of men’s dress shoes repaired here. Great job! Very pleased with the quality of the work, the prices, and the customer service. I will definitely be returning here for shoe and boot repair in the future!

Just picked up 5 pairs of dress shoes that were shined as good as new. Service with a smile as well.

I had a coupon so asked them to repair my 2 broken heels.
It took for 3 days to be done and,
Next day I put on one of those heels and they were broken again ALREADY…
They just put glue on it. They were so stinky and not fixed at all!!!