Coldwell Banker Residential Brokerage – Flower Mound

When I was looking to buy a house, I had several recommendations of realtors but ended up using a program that USAA offers to select one. They sent me to Linda Chastain at Coldwell Banker in Flower Mound. Linda is terrific! She worked with me, patiently, for weeks as I sought to find a home that would meet all of mine and my honeys finicky requirements… big kitchen, big & private yard, good schools, a good sized room for my home office, etc. We travelled all over the metroplex looking. The only house I had ever bought before was from a builder, which is a very different situation than buying from a previous owner. The process is nervewracking but Linda streamlined everything and made it easier.
One of the things that impressed me about her is that she pointed out issues she saw in the various houses and did not in any way try to steer me to more expensive places. I knew she wanted me to be happy with what I bought and I didn’t feel rushed at all.
I hope never to move again, I love my new house so much, but if I have to move again I will definitely use her services.
I can’t speak for the rest of the agency, but Linda is first rate.

This office has no idea what they are doing!!! I had to research what type of loan I wanted, because my mortgage advisor said that I had only one option. I asked him in the beginning to be completely honest with me during the process and tell me everything, since I was a 1^st time home buyer, which surprise it’s 3 months later and there is a «disclosed fee» for an inspector that they hired, which didn’t even come to the house to do the inspection. My Realtor put my offer in a 3k more than what I requested, at which he confirmed via a text message on a Sunday night at 10:30, and the bidding ended at midnight. He just assumed that my offer included his extra 3k for the commission, which it did not. I had asked the Realtor to check with the seller on what I could do for inspecting a pool, and he never bothered to find out the information, and then proceeded to argue with me about it. Signing was delayed due to their mortgage company underwriter completing the documents incorrectly. In addition, I asked my advisor what my status was during the underwriting process, which my advisor told me the person that was responsible for my contracts was in the hospital and so someone else was going to process everything. This was not true, since she contacted me that same day, and during a phone survey from their office told me that it was not true.
This was a terrible experience, and I will never use them again!