Cloud 9 Salon & Spa

I love my hair specialist here! Her name is Stacey Francis. She does a great job on my highlights and cut. She is affordable too. I shopped around quite a bit when first moving to the area about 2 yrs ago and there are some outrageous prices for highlights and a cut but Stacey is awesome! She is happy to be there every time I go to see her. She is experienced and very reasonable.

Terrible experience trying to book a blowout, booked two weeks ago called and confirmed got a text the day before my appointment with the wrong time. Called the receptionist and she was useless. Nathan called me back and found me a stylist! Unfortunately Heather was supposed to blowout my hair at 8am, we were taking family photos at 9:00. Heather finally sauntered in at almost 8:20, no apologies no hurry! Thankfully Maribel saved the day because she had a last minute cancellation. Thank you Maribel and Nathan for coming to my rescue! Heather being 20 late and not apologizing is not okay!

Bee did a great job on my massage today! Thank you … My shoulder feels great! Thank you for the exercise tips as well!

I love this place! I had a great experience! My hair looks amazing. Patti is wonderful!!! Everything is wonderful, for sure coming back!

Massage with Bee today was the best experience I have ever had. I was treated so kindly from the second I arrived. Bee used many essential oils and the experience, relaxation and stress management couldn’t have been better. No double that I’ll be a regular!

Terrible receptionist. Sweet, friendly hairdresser, Amy. She did a cut and color. Good job, but not jaw dropping.

My 15-​year-​old daughter went to see Samantha after another salon had done a horrible job of coloring her hair. Samantha corrected the color and my daughter’s hair looks great!!! Thank you so much, Samantha for the great work you do and saving this Mom from a teen melt down!

Dixie is the best colorist I have ever been to! I have been trying to get the silver grey hair and she got it for me! I would highly recommend her! She squeezed me in since I am not from here! Definitely will be making special trips back to see her!!!

I know that I am a friend of Kim Cloud but I am hard to please when it comes to getting a massage. Bee Christ has to be the BEST in town. I Do not schedule regular massages but I definately will now. THE BEST!!!

Okay… let’s get this straight up front. I only started coming to Cloud 9 because my hairstylist moved there. I’ve never been to anybody but her at Cloud 9, so this is really a review about my stylist. I find the desk staff to be a little lackadaisical, but I have no qualms texting my stylist when it’s apparent they haven’t let her know I’m there.
That said… Carley Malloy is my go to girl for losing the silver sideburns that just insist on reappearing! She was referred to me years ago and I’ve never been disappointed. She is excellent with color, and I’ve never gotten a bad cut either. I love her to death and would keep her my little secret, but hey… she’s got to eat! Just don’t get between her and my next appointment!

got a great spur of the moment cut yesterday! I used their Facebook last minute deals and saw Cindy. Great haircut, great service. AND I bought a really cute dress at a great price.

This place is fabulous! Shannon does my hair. She’s amazing! I love that the shop is so big with so many stylist but feels so comfortable and homey. They also have a store with different jewelry/​clothes/​crosses/​pictures and so on to purchase while getting your hair highlighted or colored. :) I highly recommend Cloud 9!

I love this place. Been going here for years and have a wonderful regular stylist. I am always happy with my hair and feel beautiful as I leave. The environment is great and then even just put in a cute little shop to look at while you’re waiting. I’ve also gotten my nails and eyebrows done and had a massage. The massage and hair experiences have been flawless! Nails room leaves a little to be desired, not quite the nail salon feel I’m looking for so I go elsewhere for that. Eyebrows have always turned out well, but it’s hard to schedule that at the same time as hair so most of the time I just get that done at a nail salon elsewhere while I’m out running errands. They offer so much here at Cloud9 and it really can be a one-​stop-​shop. Lovely place. Lovely people. Affordable prices. Two thumbs up from me! (1 star subtracted was for the nails room, I just wish that was larger and more well staffed, then I really wouldn’t have to go elsewhere for anything!)

DO NOT GO TO JACKIE!!!
A hairdresser named Jackie messed up my hair. I had asked for my natural, virgin dark brown hair to be dyed to be a much lighter color – similar to an ash blonde shade – and the result was DARKER. It was 1% lighter compared to my roots, but more than half my hair color was lightened naturally because of the sun and heat.
I pointed it out on the hair chart, showed her pictures, and she clearly knew. She said she would give it a beautiful honey glow by mixing some warm tones.
After my hair was washed and she was blow drying my hair, I noticed that it was hardly lighter. I asked her if it’s going to get lighter when it’s completely dry and she looked stiff and answered «yes.» Then she proceeded to hastily dismiss me with damp hair; probably because she didn’t want me to see how failed it is.
I went home skeptical, and when I dried my hair I was horrified to see my hair looking darker. I immediately called her, which she ignored. Then I called the spa and a rude hairdresser with an attitude picked up saying that she’ll make sure Jackie calls me back. After a lot of time passed I called her again.
She IGNORED my calls, and I know she ignored it because she was just fine answering and calling me when we talked about setting up an appointment. That is just cowardly and rude. I am pissed for spending nearly $ 90 on this.

Jackie cut my hair.
Worst haircut in 40 years… even the old guys at my office noticed AND commented (which straight guys never do)
sorry, Jackie — but be grateful that your husband has a good career.
I tried to contact spa owner… link on website isn’t hooked up.
TERRIBLE CUT. I paid $ 40 for a haircut that i will have to pay someone else to fix AND wait a few months for it to grow out.
this place blows monkey chunks…
and Jackie — needs to quit the industry. Really — no offense meant.

We have never had much luck with Cloud 9. It’s hit and miss at best. My daughter did get an amazing color application years ago for prom — but I haven’t been so lucky. I know there are plenty of happy Cloud 9 campers though. If you can stand the crowd, you’ll probably like it.

I am shocked this salon does not have more posts. Ive lived in the area for 10+ years and to my knowledge this place has been around for at least that long. My hairstylist made me wait 20 minutes before we got started, no biggie it was a busy Saturday afternoon. He foiled on a few strands around my face and had me sit in a chair outside of his station. He left me for over an hour! When he finally rinsed the color off I had to leave. I left with a wet head because I had to pick my daughter up. Truly disapointing because I had a wedding to attend that evening. The worst part is is that the stylist was recommended to me. Guess he was over booked that day. It is a shame I wont be back to find out.