BMR Pool and Patio

Brick Mortar Rental is what the name should stand for. They built a patio with a fireplace, pool, and outdoor kitchen on my house in 2006. Little did I know it would fall apart and become a safety and liability hazard in less than 10 years. I guess the fireplace was not built on the proper foundation and has since separated from the house and leaned back more than 6 inches because it is sinking. How hard is it to pour the needed supports for a fireplace? I had one of the BMR owners, Mike, out and he said he wasn’t sure why they still built fireplace because they always seem to have foundation issues with them. I contacted 7 foundation companies to quote on the repairs and 3 would not even provide a quote out of concern for their crew’s safety and liability. I then had another owner, Rick, out to see and without hesitation he arranged for a crew to come out the next day and demolition the top 8 ft because of the safety and liability issues. (Nothing like 3 tons of stone leaning backwards into your neighbors yard and where your kids play). He said we need to get this handled quickly because if it falls then it would be an insurance company field day suing everyone involved. (I agree). The next day the demo was done and now I have a stone fireplace with no stack and it is unusable. I have been in discussion with them for a few months trying to determine what course of action to take– rebuild, tear down, etc. Finally, Rick stated that it wasn’t under warranty and they were just trying to do me a favor and that we have nothing more to talk about. A favor, like charging $ 10k for a disposable fireplace that can’t be used and now not having the integrity and conscience to stand by your work. No thanks for the favor. Oh did I mention that the stone is also too heavy for the foundation that supports my outdoor kitchen and counter tops and it has pulled away from the house and is 2 inches below original build height and still moving? Oh wait, did I also mention the fact that they installed a drain to move water from the patio to the yard that won’t drain because it is below the area that it should drain to? (I guess some basic knowledge of physics applies here). Unfortunately, I started looking at online reviews and dissatisfaction with BMR isn’t an uncommon occurrence. Fortunately I have a flexible job and have plenty of time to spread my message to others who desire an outdoor living space and maybe save them time, money, and hassle so hopefully they can enjoy what they pay for and not get a disposable outdoor area like mine. $ 40k in outdoor living space unused all winter…

We have several projects in our backyard that need to be done — patio, retaining wall, water feature, etc. — quite a bit of work. We had BMR out to the house to provide an estimate for which we were told they had to have a copy of our home survey to do (and we provided it when he got here). Mason Thane met with my husband to discuss the projects and we never heard from the company again. After several emails with no response, I look at it as a good thing — if the company is not conscientious enough to provide a promised quote or return an email or phone call, then I have absolutely no faith in their work ethic.
I just wished they hadn’t wasted OUR time as we could have set up another company to come out during that time slot as we have to take off work to meet with contractors.

I can’t say enough nice things about BMR! Amazing design, flawless workmanship, exceptional customer service and just plain friendly folks. We send everyone looking for a pool their way. Would totally build with them again !!
This review was actually from 2 years ago, not sure why it never posted. BMR has continued to be amazing with warranty work, service, and maintenance.

They built a pool for us in Lantana back in 2006 and we moved to Flower Mound and they just completed a pool, spa, deck and outdoor kitchen all on time. Their ideas throughout the project were awesome and I couldn’t be happier.

Work not done in a timely manner. Not much supervision over the work or workers.

I used a competitor for a pool remodel and to add a new deck. While the pool remodel went ok, the new deck did not… it has separated from the pool and broke away the flagstone at the pool’s edge. The ‘competitor’ won’t return my calls… bummer.
I called and asked BMR to inspect and to learn what my options were. I followed their advice and he pool and deck look awesome.
Kudos to Project Manager Jason at BMR for following through and making this happen.

I am so thankful BMR Pool and Patio never called me back after an onsite consultation. I wasted my time sending over my home survey, showing pictures and descriptions of what I wanted and setup follow-​up steps. «T» promised to follow-​up with an estimate and was «excited» about our project. I never heard back despite my emails asking for an update.
I am not upset, it was a blessing to not hear back from these guys especially after reading the other reviews and having decided to sell and buy a bigger house with a finished backyard oasis.
Thanks BMR!

Had a covered patio built 6 yrs ago. Stone work is falling apart. Our $ 1500 built in grill is completely rusted out and needs to be replaced because of the workmanship on the roof. The roof and beams were completely built wrong causing water to pour directly into the grill. The work is so bad that gutters can’t be attached to it. We had Mason come out to fix it and he has ignored our request and does not return phone calls. Very disappointed!!!

Working with BMR started off well but then the «project manager» never showed up and it went downhill from there. We started working with them in December and in March they were still trying to obtain a permit from the city (costing us an extra $ 350). Long story short, I pulled the contract from them and stopped by the city who confirmed no permit is needed. Apparently, the docs that BMR submitted «caused concern». I contacted another well known company and within ONE WEEK our patio is complete and GORGEOUS. By the way, the exact same job was 28% cheaper than what BMR estimated.

We used them about 4yrs ago to build our dream pool and we are still happy. We are actually about to re hire them to enlarge our patio to add a lounge area with fireplace and new pizza oven to kitchen area!