18 & Under MD Pediatric Physicians

To the staff at 18 & Under MD,
In today’s fast paced world finding a doctor who cares is incredibly hard. Often you can feel like a cash cow, in one door and out the other, but as long as you get a remedy to your ailment you’re okay with it. Finding a doctor who cares about your children seems even more daunting because of the level of expectation that a parent puts into the situation of letting go and trusting someone with their kids, it’s a tough feeling…
The medical process is the same everywhere, or at least should be. Whenever you go to any doctor, of any kind, for any condition, they follow the three part sequence of examination, diagnosis and prescription. 18 & Under MD follows this basic process then takes child care to a higher level of care. It’s hard to put in words how you do it, but please never stop. It’s not just «first, do no harm», it’s put thought and caring into every step and make sure the patient and the parents understand, are comfortable, and can handle what is happening, even if it means spending extra time with them as you have with me so many times.
We all know taking kids to the doctor interrupts our day, takes us away from work and other priorities we feel tugging at us. You squeeze us in when it seems impossible. You console with us when things seem too big for us to handle and when in a pinch you find a way to make it happen. You work your magic and I am able to get back to my daily routine knowing everything has been addressed. In the end there is comfort knowing it will be taken care of once I walk out the door and the process of recovery is under way.
When our kids do get sick there is never a doubt in my mind what to do or who to turn to. We are proud of your staff and every extra step you take. You are an excellent team and your staff has been chosen well.
Thank you for the way that you care for our kids!
Special Thanks to:
Paul Boerger — Thanks for going above and beyond anybody’s expectations!
Debra Naylor, MD — Thanks for loving our kids the way we do.
This thank you is not in response to any specific or recent incident. It is a response for the way I feel every time I come into your office, I just finally got around to making note of it.
The McNeely Family

I’m not even sure where to begin with this review! As a teenager I was a patient of Debra Naylor and eventually when I had children they became patients of hers as well. Throughout the years we have always had a terrific experience with her and the office!
— They’re usually right on time, I’ve never had to wait in the waiting room very long. There’s also plenty of toys and fish tanks to keep the kiddos entertained. I also love that they have a sick room and a well room!
— The front desk staff are very friendly and helpful. They always remember my children and go above and beyond to assist me with whatever I need.
— The nurses are amazing! They’re great with children and they’re always fast and speedy with unpleasant procedures. Anytime my children have had to get blood drawn, a flu swab, shots or catheters they’ve always been gentle and speedy, causing minimal pain while getting the job done as quick as possible. They’re just absolutely great with children!
— Debra Naylor is the primary physician for my children and they love her! She has a way with kids and finds a way to make their check ups fun for them. Throughout the years my children have seen every physician/​PA/​NP at least once when sick and Dr. Naylor has not been available and it’s always been a positive experience. They listen to what I have to say and always take my concerns seriously. They’re also incredibly thorough and leave no stone unturned when trying to figure out what’s wrong with the kiddos.
— Anytime I’ve called their office to leave a question for a nurse and/​or doctor they’ve always gotten back to me quickly. I can be a bit of helicopter mom and admit that I’ve called them with some pretty silly questions but they always take me seriously and get back to me as soon as they can.
— Anytime one of my kids has fallen ill they always work with me to get them seen immediately even if they close in ten minutes.
18 and Under is just an overall wonderful practice! They’ve taken care of my babies since they were born and I don’t plan on going anywhere anytime soon.

With three grandchildren ages 3 months to 5 years, choosing a Pediatrician was a very serious matter. Fortunately, a friend recommended 18 & Under MD and Dr. Debra Naylor.
The entire approach to taking great care of our babies gave our new parents a sense of security and piece of mind. The well-​baby exams are not only performed for the health of the baby, but the doctors took the time to reassure and educate the young parents who were full of questions, but so new to the entire experience. A well baby exam typically lasts a full hour of undivided attention from the Doctor, and not finished until the parents are comfortable with the exam, and aware of any concerns that are warranted.
Three Doctors and one certified nurse practitioner make up the providers, and our three have seen them all at one time or another, and we have grown to be very comfortable with any of them. All four providers are parents themselves, as are most of the nurses, giving them a greater degree of empathy and patience.
It can get very busy in the midst of flu season, and at times it gets hectic with fussy babies and strained nerves for a mother trying to maintain her wits with two of three sick and irritable infants. It is not easy, but it comes with the territory when you have a successful practice.
We have learned some basic tips: avoid Mondays and Fridays if you can, as it is by far the busiest days. It is also a great idea if you can either be the first patients of the day, or the first patients after lunch. You will get in and out with minimum delay. This is especially helpful if you must bring siblings along for the appointment.
Finally, consider that there is a reason Dr. Naylor, as well as her entire practice have won multiple «BEST OF DENTON COUNTY» awards.