Holiday Inn Express & Suites Florida City-Gateway To Keys

The front desk and reservation assistant on duty on 2÷10÷16 at 6:00 pm are rude and put me on hold for more than 20 minutes intentionally. I was helping one of my guests to check in by solving the credit card issue. The reservation assistant didn’t listen nor answer my questions but she kept saying what she wanted to. Bad services and won’t use this again for the guests.

A great night’s rest. Just what you expect from (most) HIE. Comfortable bed, with soft pillows, heater that worked perfectly, great water pressure and soft, decent-​sized towels. Slept so well we missed breakfast. Plus a small price break as compared to hotels in the Keys. Yes, we were pulling a large, trailered boat — and the parking lot is tight — so be sure to ask about room in the parking lot when you call in. Highly recommend this HIE and have stayed here a few times over the years with consistent experience.

The hotel itself was pretty. The rooms were nice and clean and neat. Nothing looked run down. The location was close to the Keys, but kind of far from Miami. However, I am retracting a star because when I checked out and looked under the bed I saw a dead cockroach!!! I’m glad I didn’t see that earlier, but it disgusted me. It makes me wonder if they have a roach problem or something.

This hotel smells like carpet cleaning fluids. I couldn’t sleep and the parking lot is unsuitable for large vehicles. It is filled with cement barriers. This is an old hotel purchased by holiday inn and refurbished. It is not a new building. I am taking a road trip across the USA and I have been staying mostly at holiday inn expresses. I know what to expect and this hotel sub par. There is a drive through liquor store in the parking lot. I was over charged for my room, and they refused to adjust the price. I paid for a deluxe room in spite of not requesting one and I got a small room, at the price of 124 which came up to more like 160 due to taxes and fees.

This hotel needs some major help. When we arrived a security person was outside. When we wen to park there were served boats that were taking up multiple parking spaces. My mother is handicapped, all the handicapped spaces were taken we had to go all around the back side of the building to park because of the boats taking multiple parking spaces. One was taking up 6 spaces!!! I said something to the security guard and he didn’t seem to care. It’s called t0w the bastards.
The hotel sticks from construction and looks horrible from the remodeling. Shut down the whole floor if it’s being worked on! Looks like crap.
Water pressure in the shower is very poor

Warm reception. Young lady at the front desk was wonderful and an asses to the Hotel. Taking into consideration that the Hotel was undergoing upgrades the Hotel was in pretty good condition. The room was beautiful and extremely large. Now we pick on housekeeping. Lost sock behind the dresser for my entire stay (6 nights). Dust in usual places. Cracked ice bucket. No door knob placards for Do Not Disturb. If sleeping or trying to sleep late housekeeping kept knocking on the door. No safety lock (saw several on open doors when rooms were being cleaned but not available on all doors). Is won’t go any further. Could be better.
Wayne

Avoid.
Paper thin walls. People up and yelling at 3am and you hear EVERYTHING! Unhelpful staff. Pathetic breakfast replenishment. (Ran out of paper plates and eggs undercooked). Hot water ran out in 5 minutes. A baby can piss with more water pressure than this shower can produce.
I’m an IHGRewardsClub member and like most HI Express locations but this place sucks. Just because it is near the Keys it automatically gets heads on beds and doesn’t care about it’s quality, hospitality or customers at all.

Traveling for work I stay in a lot of hotels for work and I’ve seen it all. For the price, it’s good enough.
–modern
–good breakfast
–clean room
I’d stay again

I stayed at the Holiday Inn Express on a recent trip to Florida. It’s about half an hour’s easy drive to MIA airport.
The staff at the hotel are friendly and helpful. A free breakfast is included, free parking also, as is wifi throughout. The swimming pool is small but functional.
There are a few restaurants in the vicinity of the hotel or try the nearby town of Homestead. The Florida Keys Outlet centre is a few minutes drive away.
The rooms need some attention and feel musty but they are spacious, with TV and workdesk although no in room safe. However, you can ask at reception, where they will lock up your goods in a laptop sized safe.
On the whole, if you are visiting this area it’s a good place to stay.

The Holiday Inn Express in Homestead is an example of appearances being deceptive. The outside of the hotel is nice looking, modern and appears to have been recently renovated. While the inside is a different story – it looked run down and not very well cared for. But despite the appear of the lobby and other common areas, our room was spacious, clean, and the bed was comfortable.
Breakfast in the morning was free and consisted of the typical continental breakfast foods: fresh eggs and sausage, waffles, pastries and muffins, fruit and yogurts, toast, cereal, and so on. It was decent but not great.
A few final thoughts on the Holiday Inn Express: the TV wasn’t HD which always sucks and the Internet was very SLOW, less than 2Mbps.
I’ve stayed in worse and I’ve stayed in better. If I were in the area again I’d consider this place but it wouldn’t be high on my list. I’d probably try and find some place better but my experience seems like it was a lot better than Kevin’s.

Just a place to crash if you dont find any good hotel around this area. You might check out any other hotel that offer more for the buck. If you are in a business trip prepare your self and bring your own computer.

On my personal meter of «nasty things to find when you first walk into a hotel room,» I THOUGHT I had seen the worst with nail clippings (not my own) under a pillow. I’m happy to now report that this Holiday Inn Express has re-​calibrated that scale by clocking in with a termite infestation so far-​gone that the little arthropods were making themselves feel at home in the bed, under the sheets, on the headstand, and on the nightstand. Even when I picked up the phone to first call my therapist and then the front desk, more termites crawled out of the phone’s plastic crevices. I felt like Gordon Ramsay on an episode of Kitchen Nightmares when he opens the fridge and a thousand cockroaches and their babies scuttle out of the tub with the mixed greens *shudders and dry heaves*. Only instead of cockroaches it was termites. And the tub of salad WAS ACTUALLY MY BED.
Needless to say, it will take a few nuclear winters before I even think about making a reservation at this fine establishment again.

The Holiday Inn Express in Florida City/​Homestead may have the distinction of being the farthest south hotel on U.S. 1 en route to the Florida Keys. That’s not a good reason to pick a hotel (and there are several others close by), but it’s an interesting factoid.
I spent several comfortable nights here while in town on business (not driving to the Keys). The property is a little bit older than the typical Holiday Inn Express, but it is attractive and well maintained, and has the kinds of things I expect from this chain: a decent bed with lots of good pillows, a well-​equipped closet, spacious bathroom with a good shower and plush towels, and big, gooey cinnamon muffins as part of the complementary breakfast. I didn’t need the refrigerator in my room, but I think many of my fellow hotel guests were fisherpeople who probably appreciated having a fridge. The free wired Internet connection in my room provided faster service than I’ve had in some other hotels, and there was an above-​average number of electric plugs for my computer, cellphone charger, and other accessories of modern life. The one negative feature of my room was the cheap clock radio that seemed to be incapable of receiving WLRN (the excellent NPR affiliate in south Florida) in my top-​floor room, so I listened to the station over the Internet. I never turned on the TV (!!), so I can’t comment on its quality.
The large and attractive breakfast room was furnished with an abundance of appropriately sized tables. The offerings at the breakfast buffet were above average for a complementary hotel feeding: in addition to those great cinnamon rolls, I recall fresh scrambled eggs, bacon or sausage, bagels, danish, small muffins, biscuits and gravy, several flavors of cold cereal, yogurt, hard-​boiled eggs, and toast-​your-​own waffles. Coffee was American standard style, and juice was dispensed from a machine, but (unlike some hotel breakfast rooms I’ve experienced) the juice machine was apparently operated by someone who knew how to work the thing correctly to produce decent juice. A person could gain a lot of weight eating breakfast here.
Although the lobby is small, it holds several comfy chairs, and a nearby alcove has a couple of PCs for hotel guest use — including free printing of boarding passes on the printer behind the check-​in desk. The lobby and breakfast area have wireless internet access, but there’s no wireless in the guest rooms. Other features of the main floor include a small meeting room, fitness room with several pieces of exercise equipment, and a door to the obligatory outdoor swimming pool.