Kaplan Regina, MD

Have been patient with patience for 10 years plus now… The last few years the office has moved twice and the staff still can’t get things right. Jenn and Dr are very good but not worth the hassle anymore so I will be finding a new Dr now.

I was very disappointed with Dr. Kaplan. My teenage daughter was having a lot of pain which went unresolved despite numerous visits to the office. When I called the office to see if a different pain medication could be prescribed because my daughter was still in a lot of pain, I was told that she would have to come in again and see the PA. Everytime she visited (several times in a few months) the exam made her pain worse and they were not finding anything new. I asked to speak to the Dr. on the phone and was told that she doesn’t speak to patients (or parents) on the phone and that I could speak to the PA. I asked the office manager to have the Dr. contact me anyway because of the situation and she said that she’d give the Dr. the message but said very snippily that it would be up to the Dr. if she wanted to call or not. Surprise, surprise, she didn’t call back. To me, not being able to give a patient who has had unresolved pain issues a call back is a sign of an uncaring physician. Kaplan is fine if you have no problems and just need a quick check up. Beyond that, forget it. She doesn’t seem to have the diagnostic skills or the decency to speak the patient. Everything goes through the PA.

I give Dr Kaplan two stars because in the past I have found her to be a good doctor who listened and who has good staff like Jen working there. However, the management of the office is terrible. Today I walked out canceling my appointment on account of this. I will never go back to Dr Kaplan and I will not recommend her office to my friends. Here is my experience.
When I signed in the staff asked to see my drivers licence which I did provide along with my insurance card. I know in order to get health care I am not obliged by any law to provide my driver’s licence but I did because I figured it was okay for them to see my ID. Then after waiting 40 minutes for my appointment the staff told me that I needed to be photographed (???) and that this photo would be added to my electronic record. I said I would prefer not to and that it was not necessary since the office had already seen and photocopied my picture ID. Plus it felt like I was a «the border» you know getting finger printed, eye-​scanned and photographed and this made me feel very uncomfortable.
The staff told me that «it is a legal requirement» and that all doctors’ offices will now photograph patients. I asked very politely to see the section of the law that required this. The staff person got flustered said, «it is part of ‘Obamacare’» [an inappropriate use of terminology perhaps]. I took a step back and checked online on my phone and there was no requirement that I can find for photographs to be included with medical records under the Affordable Care Act. I asked the front desk again if they could show me the legal requirement for me to be photographed to get treatment. I added that if this was an office policy then that was one thing (and Dr Kaplan’s choice so long as it does not violate HIPPA) but if they were being instructed to say that the US government is by law requiring patient’s to produce ID and to be photographed then that was another.
The staff checked with the «back office» and came out and said, «it is mandatory to be photographed for the electronic records.» I asked, «can I confirm with you that this is a ‘mandatory’ office policy or are you saying it is the law of the United States?» The staff person said, «it is a requirement by law and if you go anywhere now to get OBGYN care or a mammogram you have to be photographed and have your photo attached to your medical records.» I just got a mammogram last week and was not photographed… hmmm…

I have been a patient of this practice for ten years. Dr. Kaplan and Jennifer have helped me through two pregnancies, a miscarriage and both a breast and ovary scare. I have always felt well taken care of. I also commend Dr. Kaplan for being open to my wishes regarding alternative medicine and respecting them. Yes, its a busy office and I’ve had to wait but its indicative of a popular practice. A word of advice to those who have had to wait, schedule your visit for the first appointment of the day, or after lunch, and you won’t have to wait.

Extremely rude office manager and staff. Waited for 1.5 hours after appointment time. The receptionist and manager were unapologetic and asked to leave as the first solution when asked about the delay. No respect or regard for patients time. I have lodged a complain against them with insurance company to flag them and written to the CEO of unitedhealthcare about their behavior. Left without seeing the doctor and wasting two hours!

I just came back from waiting for over an hour for my 6:30 appointment without seeing Dr. Kaplan. I understand having to wait 20−30mins.but having a new patient wait over an hour and 10mins is absurd! I asked around an hour when my turn would be — the receptionist said next. However, they called another woman before me citing «only an ultrasound room was available». My fiancé called to complain and the office manager took me aside to «talk» to me. Instead of apologizing, she mentioned that is how OB/​GYN offices operate. I told her that this was not my first time at a gynecologist office. I understood emergencies cpme up but no one ever set the expectation with me that my appointment would be delayed because of emergencies. Her response from there was «we’ve been working here since early morning». I left by saying that they clearly didn’t want my business as a new patient if that is how the front lines of this office treats their patients. Unacceptable.

I visited this obgyn, when I sat down w/​the nurse practitioner she warned me that I will be waiting a long time, that Dr. Kaplan takes alot of time with every patient, and she would take the same amount of time with me as well. Well, she probably should not of bothered saying that, which is why I’m extremely disappointed in this visit, as generally I would expect to wait 45 mins for the doctor to come in the room.
When she came in she first did a breast exam, the shortest breast exam I’ve ever had in my life. The «other» thing was very quick as well. Wham bam, thank you ma’am, my concerns were not addressed properly, and I will not be going back. She got her $ from my insurance co. which is probably all she cares about anyway.
Maybe go there if you want a waxing or massage, which they do offer and are advertised all over the office…