Valvoline Instant Oil Change

The mall road KY location has caused damage to both of my vehicles while doing oil changes. I absolutely do not recommend.

I’ve been a customer for about 12 years here. They are my go to spot if if just want to pull in and have an oil change without getting out of the car. I know their price may be a little higher than a car shop who would make you wait over an hour and get our of your car, but you pay for ease with this place. They check all of your tires, fluids, and other basic components such as lights. Use them online coupons to save between 5 – 7 dollars. My Passat had an oil change today and after coupon was $ 46.

Service was professional and quick from the technicians. No complaints there, but Dang, $ 42 for cheapest oil change? That combined with the constant up sells. I had to say no probably 12 times to things. That’s a corporate processes thing and not this location. Seems to be common service for the auto industry which is why good mechanics are so VALUABLE!
This is what I get when I do a last minute oil change before a vacation.
UPDATE: Valvoline reached out to me to follow up on this comment, which I respect. Still don’t like all of the processes they have in place, but I respect them communicating with me.

I have to stop doing business with these guys. My very 1^st stop when I came to this area for an oil change and they tried to lie to me to get me to use thier most expensive service. Being in a hurry, I fell for it and $ 75 later for a simple oil change…
They use deceptive practices. NOT going back.

I was driving through KY on a hot afternoon with a broken a/​c and a panting dog in my back seat. I was getting worried about the pup so decided to stop and see if I could get it checked out. Not knowing the area at all, I just stopped at the first auto repair shop I could find off the highway. The not-​so-​gentle man at the first place said there was no way he could look at my car for a few hours. I explained my situation and asked for suggestions of another place I might try in the area. He quickly said no and dismissed me. This happened again at the next place I tried, which was less than a mile down the same road. I was starting to really worry about my dog as her panting was increasing. Finally, I spotted the Valvoline up ahead. Before I could even get out of my car, I was greeted by a smiling face asking how he could help me. I asked if he could take a look at my a/​c and he started working on it immediately, after giving me the price for a/​c service up front, which I appreciated. After about 45 minutes, the pup and I were back on the highway with cold air. My perception of Florence, KY was turned around by the kind, efficient gentleman at Valvoline.