Mike Reichenbach Ford Lincoln

Driving home from new york and had major car trouble. We got explorer to service department. Was greeted by Keith in service and he was very helpful. 2 hours later truck was fixed and we were back on the road home. 10 stars for Mike Reichenbach service. Very professional, friendly and helpful staff

Can’t say enough good about this service department. Driving from NY to Florida on I95 warning lights came on and kept coming back. Called from the road — they told us to come in and they checked everything right away. Was due to some relatively minor things which they fixed immediately. Gave us great peace of mind and got us on our way. Pleasant, courteous, and oh so helpful. Each person we spoke with was great.

Let’s address some of the «mistruths» that have been mentioned in this owners response. First, yes my wife does work for one of Mike Reichenbach’s dealerships. She is actually the Service Manager for his Volkswagen shop, and even though she has devoted much of her time and work for this owner, he still had no regrets treating this deal the way he did. Imagine if you didn’t have ties to him.
As far as I chose this truck, correct. I found this truck on the internet, went and looked at it and told MR that I wanted to buy it. They contacted Raceway Ford and had the truck moved to them so that they could get the sale.
Now for the lies that he responded. He stated that all his vehicles go through «rigorous» inspection process. How does a vehicle go through that and it is not discovered that the mileage is off by 170,000 miles and that the vehicle has been in two accidents. If that’s their «rigorous» inspection I can’t believe that they are still in business. Again lets remember that it is against the law to sell a vehicle with false mileage, so you would think that this is something that they would check RIGOROUSLY.
Second, like I stated they did offer to buy back the truck. Of course it wasn’t mentioned that they had already sold my trade in and refused my wife a loaner car while I searched for another vehicle. The whole buy back was to cover up what they had done, nobody benefited from that except Mike Reichenbach.
Third, «regret having my truck»? I love my truck now that I have taken to a QUALIFIED TECHNICIAN and actually had the repairs done correctly. My truck runs great now with no issues what so ever. I am only writing these reviews to get the word out about these «Rip «em Off» dealerships out there taking people for everything they can with no regards for what’s right.
Forth, I signed a contract and received compensation. As stated earlier my wife works for Mike Reichenbach Volkswagen and was threatened on a daily basis being told that her job was more important than a truck. And that the letter had to be signed by the time he came back from vacation. And even still told lately that he almost had to let her go over the issues with my truck. So yes I signed a «not to sue over false mileage» release because my wife felt her job was being threatened. And I received a whole $ 1000 (what he thought fair) for the mileage being 170,000 miles inaccurate and the vehicle being in two accidents that were not disclosed. Let’s think about that for a minute. A 2003 truck with 103,000 miles and no accidents (what I was told I was buying). And a 2003 truck with 270,000 miles and been in two accidents. $ 1000 difference? really? Now who would agree to that without a threat behind it?
Lastly, I’ll end this by stating that I have not asked Mike Reichenbach for a dime. I paid the $ 3000 in repairs to fix his service departments crappy work out of my pocket and still have not asked for anything. I am doing this for no other reason than to make sure everyone knows the kind of people they are and the kind of business they run.
So you can believe his version of things and give him your money. It’s totally up to you. But I can tell you from my wife working there that I am not their only victim. Believe me, I could tell you some horror stories about others.