M & M Income Tax Service

Should have used TURBO TAX
Don’t use M&M tax service if you expect or need the $ 750 advancement. H&R block actually gets you the amount they state they can and discloses reasons if they can not. I feel like I’ve been lied to!
Used M&M and Paid $ 200 for simple return only for $ 750 advancement. USE TURBO TAX!
Got my taxes done here only for the $ 750 free advancement. I researched and read the fine print on qualifying and everything indicated I would and did meet qualifications. Tax refund status was accepted by IRS never received call from M&M tax service on status of advancement, so I called. I was told my request for advancement was denied but they couldn’t tell me why. Only upon asking did I receive the number to the 3^rd party bank to call and see why it was denied. I called the bank and received call center located nowhere else but India. Staying calm and polite I explained my situation and was told (rudely), «sorry sir nothting I can do». Asked for the number to actual bank not the call center and was told that was not available. Google however did provide me with the actual customer service number and I got a representative on the phone who was very nice and professional, however she couldn’t provide me with anything other than reason for decline was due to insufficient refund amount. Per the fine print you must have refund in excess of $ 1000.00, I more than triple that minimum amount. Explained to customer rep who advised me more than monetary consideration is reviewed upon approval review. I asked, what other items are considered? informed that she didn’t know and couldn’t tell me because of privacy. Which is it? You don’t know or you can’t tell me? I don’t owe any federal taxes either.
Could not get information on approval rate of advancement either from 3^rd party nor M&M. Must wait two weeks for letter from bank explaining why I was denied only option available.