J & L Furniture

I wish there was a way to give a company 0 stars. (*Yelp– start working on that!)
My husband and I ordered a sofa and loveseat from these guys on August 2. We had been looking all summer, but were convinced that we weren’t going to get a better deal than what they had to offer. Boy do I wish I would have done my research on these guys. We decided to get a custom sofa and loveseat made, because it was in our price range, and why not? We are grownups, and need to get rid of the $ 200 brown couch we’ve had since college. After picking everything out, we sat down with the owner’s daughter, and placed our order. We paid the full amount with a check (which is the dumbest thing you can do, as we’ve found out), and were told that it would be 5 – 6 weeks before we would see our sofa and loveseat. Perfect! Sounds awesome. Boy were we fooled…
This Saturday (¹⁰⁄₂₅) will represent 12 weeks since we’ve ordered said furniture. I tried 7 times to get an ETA when we were in the 4 – 5 week range before giving up and asking my husband to take over. I was tired of the owner giving me the run around. «Oh my computer is restarting, let me call you back.» (2x) «Their systems are down right now and I can’t track your order. Let me call them and find out.» (3x) «I’ve been busy all day, let me look it up and call you back.» (2x) I received one call back during these times and it was to tell me that he had to call me back because his computer was down. My husband took over dealing with them at week 9 because if I got on the phone, I was going to be REALLY mean about this situation. He was told that our order will ship on ¹⁰⁄₁₀ and we should have it by ¹⁰⁄₁₇ at the latest. When we reached out to them on ¹⁰⁄₁₇ we were told that they needed to call the factory to «locate our order.»
We’re going into Week 12 with no idea where our sofa and loveseat are or if we are even going to get them at this point. I’m sure a lot of this blame can be placed on Klaussner and the problems stemming from them, but even if you have a horrible vendor, a little customer service can go a long way.