The staff members are friendly and very accommodating. Things I didn’t like– no reminder calls, and I felt like the appointment I had was really in and out in a flash. I Was having an itchy mole and I wasn’t really told why it was itching and what to do with it. I was just told it looks fine and I wasn’t even coached on sunscreens. He basically came in, examined me stripped to my skivvies and told me that everything looked fine. :-/