Ordered a pizza from this location and when I went to pick it up it was discovered to be the wrong pizza. Manager and employee told me that I ordered it wrong and would have to wait for it to be remade. Delivery was going to take over an hour and no discount or apology was given for the mistake. I was blamed for the employee’s mistake. My customer service experience was awful which is unfortunate because the pizza is good.
Michael W.
Classificação do local: 4 Lake in the Hills, IL
I am really a fan of Donatos. Living in Chicago we get the awesome deep dish pizza(Lou Malnati’s is the best and you cannot convince me otherwise) but the thin crust is hit or miss. Donatos is always top notch — never a bad pizza. Their Founder’s Favorite is my favorite and they put together a perfect pizza every time. I went to this location while visiting a local attraction and we ordered for two families. This location did a fine job in the pizza preparation. They get dinged a star because they screwed up my order and we paid for something we did not get but they promptly reversed the charge and the amount was returned. I have to give Donatos a 5 star rating for pizza and trust that this establishment is getting better to not cause my opinion to fall on the overall business.
Joyce W.
Classificação do local: 1 Union, KY
The pizza is ok, nothing spectacular. However, I made the mistake of ordering a ham sub… twice. The 1st time, the sub was just so so, not much ham and scant tomatoes. But, the 2nd time, the sub was beyond awful. There was not even 2 tablespoons of chopped ham on the sub and that’s being generous. Paying over $ 6 for a bread roll and 2 slices of tomato with hardly any ham is just ridiculous. We’re also not pleased with the service when picking up the order. The staff is primarily teenagers and there seems to be no adult in charge. The kids are busy chatting and goofing around and make you feel as if you’re inconveniencing them to get your order. There’s nothing wrong with having some fun at work, but when the staff appears to be bothered to get your order, that’s a real problem. We won’t order from them again.
Mike G.
Classificação do local: 3 Union, KY
Here is the thing. Pizza is pizza is pizza. Don’t get the wrong idea. You can definitely have a bad slice of pie but few stand out as again, pizza is pizza. That being said. Try the thin crust just about anything. Good stuff. I have had better but I had to go to New York City for that so Union it is!
Chad F.
Classificação do local: 4 Florence, KY
Excellent pizza and great service! We always order from this location and the food is always awesome. Mike the manager offered us crayons for the kids and was very nice, this was our first time dining In and we will definitely be back.
Nick S.
Classificação do local: 5 Florence, KY
Donato’s has one of the best gluten-free pizzas on the market. They even have certified gluten-free frozen pizzas so anyone with an allergy can take it home, bake it and be free of mind. This location can be busy at times, but the wait time they quote is very accurate. The interior is always spotless, and in the off chance something goes wrong with your order, the management will make it right no matter what. This is on of the best restaurants to choose in florence, not for just pizza but the rest of the menu is great as well.
Melinda Y.
Classificação do local: 5 Union, KY
Donato’s is my favorite take out pizza. It’s fresh and delicious! Our favorite pizza is the works with half sausage half olives. This location has a small dining area and I love the Pepsi products.