Best Buy

Wonderful and friendly associates. The Samsung people are a great help! The bathrooms have always been clean when I’ve gone in there as well. Thank you!

I was in the store standing in front of the item I wanted to purchase. I watched a sales person talk to a couple about a $ 4000 tv that they were unsure about. The couple left and the so called sales person went to talk to his buddies. Never again

Went in to exchange my Apple Watch for a fit bit for my mother in law. No big deal but the girl that was helping me was very rude. I asked if they prove match she said yes then I said ok I’ll go grab it. Went and got it she told me they don’t price match Costco. Since we have to pay for membership then you get it for about the same cost. Well if you upgrade your membership u don’t have to pay because they give you 2% back at end of year and it pays for itself. So she rolled her eyes and asked manager if they would prove match w out explaining what I had told her and he said yes. This made me think if you would have just asked to begin with then he would have said yes right away. Which made me think she was just making it up.
Then after I showed her the price she finished ringing me out and I looked at the receipt and noticed she didn’t price match. When I asked she said it was because it wasn’t the same color as the one I showed her. She didn’t even inform me that she wasn’t going to price match! She just did it! I said ok well I just want to return it. Then she has the nerve to ask any reason why? I looked at her and told ya you won’t price match.
When I left I called the manager and let them know she was rude and that I was not happy with the way things were handled and that the colors are the same price in the store why does it have to be the same color and he just apologized and said that’s the rules. Have to be same color and type to get price match. I’m sure there are some rules they can bend but they didn’t want to.
So we went to target and after looking at the Apple Watch on display we bought it there.
I will not go back to Best Buy to buy anything again. I bought quite a bit for Christmas there but next year I will go to other places. Most places price match now so I can avoid shopping there now.

What happened to their customer service? On my previous trips, I used to be greeted by the security guys in front and have a few employees ask if I need anything when passing.
Presently, There were some customers and quite a large amount of employees working the floor. I had a couple just look past me and never once asked if I need anything. If he/​she is busy, I understand but some friendly acknowledgement would be great. I had to look for an employee to be helped and she was nice and was able to get a person to help me in the department I was in. He was ok… When I was looking for a certain product and wanted to see if it was in stocked, he just walked away. I didn’t know if I should follow him or not. A bit awkward. I followed him and found him on the computer to look up the item and found they were out. bummer. So I left and didn’t get any polite farewell from him nor a smile. I’m not trying to be a complainer on this but I have been in the customer service field for over 10 years and simple manners and courtesy is granted for all customers. I used to like going to Best Buy but their service have definitely gone down hill. Sad… :-(

Today (8÷22÷15) my husband and I fully intended to drop a bunch of money in the Florence, Kentucky store. We picked out a laptop, and an employee went and got it for me. I asked him if I was allowed to continue shopping, and walk around the store with it. He said that was fine so we continued to look.
While we were shopping for other items, another male employee asked me if I had a receipt for it. I told him I still had to pay for it, and pointed out the guy who got the computer for me. He kept asking if I was ready to pay, and I told him three times I was still shopping. He accused me of trying to steal, and said that I wasn’t supposed to have it. I sat it down, and told him that his coworker never should have let me walk around with it (after I specifically asked him if I could) if they weren’t supposed to do that.
We left the store, and you’ll be happy to know that another business got our money, and I will NEVER step foot in a Best Buy ever again.

Hands down, WORST service I have EVER gotten at a Best Buy. Ridiculous. They weren’t busy but still couldn’t be bothered to answer any questions. I asked if someone else could help that was more familiar with the laptops and he said, «no one else knows either». All I asked was about running office on one of the HP notebooks. He then WALKED AWAY… didn’t even ask if he could help with something else, nothing.
Not that they’re listening, but corporate REALLY needs to pay a visit and lop some heads at this store!

Best Buy has really changed for the better. They have a great return policy, competitive price matching, and the employees are friendlier than what they used to be. I don’t practice writing many reviews but I figured they deserve the recognition. Good Job!

Horrible service! I just left after waiting 15 minutes for a employee in the laptop section that never bothered to help. I’ll NEVER be back. Employees walk around on their phones rather than help customers.

Geek Squad? Useless! I spent close to $ 1000 on a new laptop and paid to have my info from my old one transferred. It took FIVE visits because they neglected to transfer my address book and calendar. All but one Geek Squad worker was borderline rude. The manager kept calling me Sweetie and I am old enough to be his mother. What a waste of time and money.

one of the last places you can buy movies without the internet.
and one a few places you can go and see geeky toys (computers, tvs, stereos, car stereos,. ect…)

Best Buy has become much better. They used to be the «high price leader» in electronics. As a result of intense competition and poorer financial results, they will now match prices if you ask. Before, they would not only not price match, they also would not match a store that was located outside of a few miles from their store. Now, if you find an item online cheaper at say Amazon etc., show it to them and they will match it. It also seems some of their everyday prices have come down although you will rarely find a truly great deal posted.
It is also bears mentioning that their online price will differ from the in-​store price from time to time. The online price almost always being lower. Buy it from the online store and select store pickup and avoid shipping charges. I have known people to do this from their smart phone while in the store. You may have to wait a little while they retrieve your item (s). Staff is helpful to the extent of their product knowledge. Best Buy is usually well staffed for customer assistance and checkout. They can be fine to buy from but it pays to do your home work before purchase.

I want to start by saying this is my third one star review ever given (and one of the places I’ve since uped to two stars and one has closed, so this is it.)
Now, my qualifications for one star reviews are very simple: 1) You have to provide service so awful, I actually become annoyed in the place of business (and I rarely get annoyed) and then 2) you have to give me crap about it!
And this Best Buy hit the button twice.
I came in to buy an iPad Case for my new device and was so excited. I walked over to the iPad section looking for a case. No go, they weren’t there. Hmmm. I had to search for an employee, which took way longer than it should have, who led me to a row over from where I was before. I felt a little foolish but OK.
I asked the guy what his favorite iPad case was? He told me it was really a personal question and everyone likes something different. Ok, but still, what do you like? He pulled the case closest to him, looked at it, handed it to me and went, «This one.» When I paused for a moment, he said he was glad he could help and walked away.
Ok, whatever. So I went through the cases trying to find one for my new IPad 3. There on the bottom was a neat one, it swiveled in 360 degrees and fit perfectly. The price was $ 39 and when I scanned it with my Amazon App, it said it was being sold for $ 35 online. Nice, I’ll take it.
So I bring it up to the counter and they scan it. It comes up as $ 80. Wait a minute there…
I ask him if that price is correct and he said it was and I bring up that it was $ 39 over on the rack. This guy sighs. Loooooooooong sigh. He then picks up the case and walks over towards the racks, with me following. He goes towards the iPad cases and gets to the rack where I got mixed up originally (Aha, poorly laid out store, so it wasn’t just me!) I actually have to point him in the right direction towards the cases.
When we get there, we look at the cases. Sure enough, it’s marked at $ 39. He calls over his manager who takes a look at the one he’s holding and the ones on the rack.
«Ah, see, this is the new model that swivels. Those are the old ones that don’t,» he says, pointing at the boxes.
«Ok, so where are the new models on the shelves then with the price tag at $ 80?» I ask.
He looks at the rack for a second.
«I don’t know, not here. This one’s just basically an updated version of this other one,» he says, pointing at a case that looks nothing like the one I pulled, but sure enough, is marked at $ 80.
He hands the case back to the cashier who begins walking back to the desk before I can say anything. When I get there, he continues to ring up the case.
«Is there anyway I can get it for the price it was marked at,» I ask?
«No,» he says.
«But I can get it for that price online,» I respond.
He shrugs.
Ok, no thanks. He sighs again and cancels the transaction. And sure enough, I head home and actually find it on sale for $ 20 online. And with Amazon Prime, I’m not even paying for shipping. It’s going to take me a little longer to get it, but dear god is it worth it.
Yikes Best Buy. What happened to you? I used to love shopping at your stores, So sad.

Oh Best Buy… what is there to say. Your sign is a blue and yellow temptress for my boyfriend. We go here almost every week because it makes him happy. I bought my first fancy TV here, it was the last one they had, on Black Friday, at 6pm, and I still got great customer service.
I’ve never really had to ask anyone there a technical question so I can’t comment on their usefulness. I also have a boyfriend that makes sure before we leave the house that whatever they have is in-​stock, so we don’t have an issue with that either.
There are good deals to be had, especially if you get the emails.
The getting in and out of the store parking lot can be a nightmare, but that really isn’t their fault as much as bad planning on the whole shopping complex. Just plan accordingly and give yourself extra time.

I agree with other reviewers who have said that Best Buy can be pretty hit or miss. This location especially. It really just depends on who is working the floor to determine if you’ll have any success getting help.
The last several times I’ve been in, I was smarter than the employees on the things i was asking them about. That is kind of wrong. I realize that you can expect to get a camera expert working in a big box store, but I do at least expect them to know the basic differences between what they stock on their own shelves.
The Geek Squad is another situation altogether, though. I have always had great, professional service with the Geek Squad. We have used them twice for PC issues and have always been happy with the outcome.

I really hate stores that sell things cheaper online, especially if they offer free in-​store pickup. The exit from the parking lot needs to be redesigned, it could use a whole new traffic pattern. The in-​store pickup is fairly fast and painless, but can be overwhelmed by people with returns. The prices aren’t all that competitive with on-​line prices, but if you want it today it might be worth it.

Best Buy It’s hit or miss. I wanted to buy the Apple I Pad 2. So I go into the Florence Best Buy. I go in there to buy it. The Best Buy salesman said «we are out of it». Then I asked them can I buy one. He said «no» you have to wait until they come in. I said to the salesman «I am giving you my money to buy one». They did not want to accept my money… I was piss. I was also thinking, that’s not how you do business.
I go home ticked off with Best Buy. I was going to give them and 1 star or bad review, but first is called Best Buy Human customer relation service representative and was complaining about the service I was treated from the store. She was very passionate about my issue. She understood my point. So for my inconvenient. She gave me $ 20 gift card and points for my Best Buy reward card. So for that instead of a negative of one star on the review. I am giving an average 3 stars for them trying to take care of my issue. So as I said «hit or miss»

I have to say, I have never had a bad experience with this location and after my trip their yesterday, I can still say the same. I was taking my oldest daughter to purchase a webcam. When we arrived at the store we were immediately greeted and walking in I was pleasantly surprised to see how well organised the store was. The first associate we asked for help in locating the webcams was extremely friendly and helpful. He admitted that it was his second day on the job and quickly found the information we needed.
After we chose the webcam, we wandered around the store and when we asked another associate for help he was ready and willing and gave us great information!
The selection and prices for what we were looking for were great. Even my teenaged daughter remarked on the friendliness and helpfulness of the staff. A great experience as usual!

When we tried to buy a stove and refrigerator, we were told they don’t deliver to our area. They don’t deliver over 30 miles away from the store. We were just under that. Apparently they’re doing pretty darned good and don’t need our business. That’s Ok, there’s other appliance stores in the area.