Best Buy

These guys have no clue on what they are doing. They are part replacers and when it doesn’t work they won’t refund there labor back. Daryl the Manager needs a customer service class to say the least.

Eh, it’s Best Buy. And it’s not even a big Best Buy so their inventory is limited. On the bright side, it’s an excellent showroom for Amazon. I haven’t had any problems here; the staff is usually friendly and tries their best to be helpful but most of the times they don’t have whatever it is I’m looking for.

Tiny store, poor inventory, and staff who really have no clue what they are selling.
Pass and go to another Best Buy elsewhere if you can.

On August 11, 2012, I called Best Buy’s 1 – 888 number to order the television mounting service for my mother. She already had the television and the wall mount, she just needed the coax cable run from the opposite wall in addition to the service of the television being mounted. I explained this to the caller (Shawn I believe his name was), and he told me that they could indeed run the coax, but I would have to purchase the whole room set up, and not just the mounting. I agreed, and after being transferred all over the place and disconnected, I finally was able to pay for the service.
2 members of the «Geek Squad» arrived at my mother’s house on 8÷14÷12. My mother called me, and I spoke with one of them on the phone (their names are David and Grant). They told me that they wouldn’t be able to run the cable, that wasn’t part of the package. I then explained to them that I described in detail what the job entailed to the operator before I made the purchase. David and Grant stated that they weren’t left a note that told them to do this. They did proceed to say that they would be able to do it, but they charged my mother an extra $ 157.98 for the concealing kit. This by itself is not good business, you guys did not hold up your end of the original agreement, but they got the job done, and I was just glad that it was over with.
The next day, David and Grant came back to the house saying that Best Buy would not accept my mother’s check, and they asked for her credit card number. Really? Is this how you do business? What was supposed to be a gift from me to my mother has turned into a big headache. Why did your TelCheck system flag her check (if it really did)? There’s no apparent reason for it, and you won’t tell us the real reason. After the thousands of dollars that we have spent at your Florence store, and the thousands that I’ve spent at Best Buy out here in TX, it is an insult. It shows that no matter how many customer profiles you have on your data bases, you are out of touch with your consumers. I realize that as a big corporation, you look at the numbers and not the people. But what you don’t see is the affect that the people will have on those numbers if you keep insulting them and giving horrible service.
I will definitely never spend another dime at Best Buy, and I will make sure that anyone that I know of that plans to go to Best Buy knows of this story and my feelings about this company.