Enterprise Rent-A-Car

Wow! What service! Started out with Lee and excellent service. Then I had some special requests for which only a manager would suffice and I encountered a woman most likely to be the CEO of this or a similar company. She is phenomenal! What a brain! What motivation and gutt correct action for all angles of customer service. This woman knows how to make a deal!
She handled all of my needs while also benefitting the branch and keeping my costs at a place that worked for me. It was all just a car rental ballet of fabulousness power charged by this woman who must rise quickly in the corporate world. She is a natural. I asked about her background and indeed she had a good college degree. She is a young superstar. I loved this location. I’m sure if I had more opportunity to deal with Lee he would have also been terrific as I got a great feeling about him as well. I am very picky and these kids blew me away.

I never rented a car before so i was skeptical. I am only 20 so i did not think i can even rent a car. However, they rented me a car but just charged an underage fee which I completely understood. The car they gave me was a brand new Nissan Sentra with only 100 miles on it which was great. They picked me up from my house and everything. I was so happy with my service. Lee and kolby were amazing employees! They made me very happy especially Kolby! I asked him so many questions because I didn’t know what to expect with renting. They made it so easy to rent and i had a great experience! I will rent from them again!!! I highly recommend and especially if you are under 25.

The courteous staff and willingness to accommodate their customers made this branch a pleasant one! They answered each and every one of my questions with patience and professionalism. The car we rented was comfortable and clean. I have never rented a car before, but I will definitely consider doing it again, especially for road trips, and definitely from this branch.

I am writing this review in regard to my experience with Enterprise rental in floral park. I was in a horrific car accident and thankfully was able to walk away from the accident with slight injuries. The gentlemen at Enterprise, more specifically, Lee and Nick were so compassionate and willing to make me feel secure, especially getting back in a car after what had happened to me. Lee then explained to me in great detail the new «buyer» program they now offer. He put me on the phone directly with a sales person and explained to me in great detail who to meet with and what the program was like. I truly will only use Enterprise for all my rental needs in the future.

Good people but very understaffed, especially at busy times. Monday morning is a big car return time and there are only 3 guys here to deal with all the drop offs and pick ups. Someone should call corporate and put more people in the place to provide the top notch service that they give.

Dear Head Honchos & Management
I writing this letter with great disappointment of the customer service at one of your locations. There is a gentleman and I used that term loosely as he was extremely misleading named Thomas Oliquist (management in training) at the 387 Jericho Turnpike, Floral Park NU 11 001 branch. When I was called to give a new reservation for a car, he mentioned that if I come within the hour to pick up the car we agreed upon would be there when I come. I left work and business clients to make sure to be there within the hour. When I enter the office within the hour, he left work early and there was no car there that we agreed upon. The manager I believe named Chris covered for Tom and said he left early and didn’t know anything about our conversation. I explained the conversation and that I had to leave my job to be here within one hour to get the car I thought I reserved. There was no empathy for missing work, rushing for a time frame given by your employee, and just to be let down with the customer service completely! Thomas Oliquist should be kicked out of the management training program and repeat the course in proper customer service. Obviously will never do business with that particular branch, and probably will rethink about using your company.
Sincerely,
Pissed off Customer

My first time using them was a total washout; wound up standing in the rain calling them for 30 minutes since no one would pick up the phone. Once we finally bummed a ride to the office, they said their phones were down. What does that mean? We had a reservation to pick us up and everything! Then they tried to tell us they were giving us free upgrades for all our trouble, but we ended up in a lesser vehicle than we had reserved. Not worth it!

My experience with Enterprise was quite delightful. I was contacted by one of the managers, notifying me that my vehicle was being prepared and would be ready by 12pm. I told him that I would be available at 430PM and he arranged to have me picked up and brought back to the rental office where I would pick up my car.
I was picked up by a very nice young woman named Erin whom was polite and professional. She made some small talk on the ride back to the office and was quite pleasant.
Upon arriving at the office, my vehicle was ready and I was done in less than 10 minutes.
All in all a great experience.