Sears Auto Center

I was there Sat, Oct 26^th 2013. Walked in to an empty front area and phone lines that were ringing off the hook. Stood at the front desk for a good 10 minutes before someone came in from the service area who was followed by a customer. He walked right by the counter I was standing in front of with no acknowledgment I was even there. Proceeded to the other counter to further assist the customer that was following him. A few minutes later out comes another employee looking rather frustrated at something. He blows by me like employee #1 and proceeds to the 3^rd counter they have to look something up on the computer. Meanwhile phones are continuing to ring like crazy. Employee #2 picks up one of the ringing lines and immediately puts the caller on hold and walks back to the service area without saying a word to me. There was nobody else in the waiting area mind you other than the customer that was still with employee #1. At this point probably 20 minutes had elapsed from the moment I walked in the door. That was enough for me. I turned around, walked out and drove the quarter mile down the road to Discount Tire. I was helped there in about 10 minutes with 4 people ahead of me in line.

It was open on Sunday. That was the only reason I went here. The price was right, but for some reason it took an hour and a half (there was no one in front of me). I found out it took so long because the very overwhelmed woman running the counter didn’t tell them I wasn’t getting the air filter changed, so they were sitting there waiting for instruction. I missed the beginning of the Lions’ game as a result. If I need my oil changed on a Sunday again, I might go back. Otherwise, I’ll go to Northwest Tire and Service across the street.