Hurley Medical Center

I gave birth to my son here in 2007, I had no issues. So when I was expecting to have my daughter; I came here. Things have REALLY changed. My daughter ended up having to be here for over a week in ICU due to complications during my pregnancy so my husband and I of course stayed with her. There were multiple fights and arguments taken place in the parking lot, cops involved etc. I did not feel comfortable being here but I had no choice now. I did not feel safe even walking to my car alone. Day or night. People now hang out in the parking lot bumping music, cruising around, and yelling at each other from across the parking lot. They are now lacking on service, and the place isn’t that clean anymore like it used to be.

The treatment I received here recently was beyond bad. Finally had to leave AMA due to not being treated (for a traumatic injury (inc broken bones))
Disrespect at every level. 18 hours with no physician looking at my injuries. Surgeon refused to see me before surgery, nurse told me «I am off the clock» mid conversation and left the room!
They tried to silence my demanding care by having security confront me twice. However, I was not cowed.
Went to UM hosp after 18 hours here and was treated promptly and with respect.
Hurley needs a major Culture adjustment.

I received terrible treatment during my visit here as a patient. My bill was screwed up later and I spoke to a very condescending woman (Loretta) from billing on the phone. The people in the ER didn’t act appropriately or professionally toward me and this goes down as one of the most NEGATIVE experiences of my entire life, if not the most so.
I wouldn’t recommend them to anyone. This is based on my PERSONAL CONSUMER EXPERIENCE as a patient. The ER isn’t run either efficiently nor professionally as far as I’m concerned. I witnessed very disturbing and unprofessional behavior from the ER staff. The woman who drew my blood had no clue what she was doing, she left a HUMONGOUS bruise on my arm and scratched me with the edge of the needle. Hello??? When I complained, she completely just blew me off and claimed I am WHINY in a very loud voice. To top it all off, the diagnosis was wrong!
Despite the recent upgrades, the parking lot for visitors and the parking structure are still not safe. I have been panhandled in the Hurley parking lot three times! Security was nowhere to be found, either.

I don’t have much experience with Hurley hospital in the past. I’ve recently started seeing a Maternal Fetal Medicine doctor by the name of Dr. Vettraino. I feel like she is an excellent doctor. She told me from the first visit that she not only goes by the books but also by a personal experience. She understands that sometimes there is no case study with the same condition and experiences you have. I feel like I am in excellent hands with her and her team. She has amazing midwives and residences.
A few weeks ago I had to go in to the emergency room. I had a horrible experience with a Dr. Haas whom I have made an official complaint. Dr. Haas is a resident doctor who misdiagnosed me and almost cost me the life of my unborn child. They sent in another resident who happened to be with the OB department and my experience changed drastically. I’m hoping the majority of the doctors in Hurley are professional and accurate as this resident (Syed) and Dr Vettraino. Even though my ER experience was traumatic I do not believe that represents all of Hurley and thus why they still received 4 stars.