Genesee Urgent Care

Been to both locations several times. Being a foster parent we can’t usually wait until the ped’s open. We have to get the kids seen and evaluated asap when symptoms come up. We have seen a few different doctors but the female doctors are my favorites. Dr. Glenda is awesome and the other one I can’t remember her name. Both have been compassionate and patient with these kids who trust no one and are scared to death. They always make the kids comfortable and give us Rx’s if needed.

This review is for the Swartz Creek office. I thought I was getting a UTI but as the morning progressed, so did the pain and intensity. It was 12:05 pm and my dr office’s was close for lunch. Knowing this place was open, I drove straight there. I was the only client and it was fast and seemingly friendly (that’s where the 2 stars come from). I told them my symptoms, etc. A urine sample was needed. The doctor comes in and asks if I could be pregnant. I said no way in a million years and gave all the reasons, including I just had major surgery 10 days prior. She said she did a pregnancy test on my sample and it came back positive. She said she can do it again or do a blood draw. I said she could do it again but I know based on these reasons (listing them) there was a zero chance. Well it came back positive again. I really didn’t know why they had so much emphasis but I am in so much pain, I just wanted to start a script. I thought they sent me off to pick up two prescriptions. I got to the pharmacy and not only did they change the one but cancelled the other. When I called and asked why, they put the doctor on the phone and she said I was being deceptive, implying that the pregnancy tests don’t lie. Long story short, I went to my regular doctor. I was passing a kidney stone and didn’t even have a UTI — and pregnancy wasn’t even considered. I would NOT recommend this place. Go to the one in the Kroger plaza or a Genesys after hours; just not here. I am definitely getting the word out on the lack of professionalism!

Had a horrible experience at Swartz creek office today. First time going, although it’s 1 min down the road for me. My primary care physician is closed on the weekends and I started getting a sore throat late Friday. It escalated Saturday to fever with chills + weakness and headaches. I called there twice and many other Clinics around to find an affordable way to go about treatment. I have a high deductible plan so it’s all out of pocket for me until it’s met so it’s essentially the same as not having insurance. First time I called around I asked if they were in network for BCBS of mi. She said yes and first visit was $ 140. After Calling other places and forgetting the details as again I am sick with a horrible head ache I called them again. Planning to come in I asked how much first visit was and how much for a strep throat screening as a child my family babysits had it this week and my symptoms it seemed likely I needed antibiotics. I was told the first visit was $ 85 and screening was $ 20. It was a different person this second time who said $ 85 without asking about insurance. Upon arrival I filled out the paperwork and checked pricing again, as I handed my license to them. I also asked even though I’ll be paying out of pocket if they needed my insurance card as well. The main woman then said «oh if you have insurance it’s $ 140». I was again sick and trying to be able to afford the care I needed, I somewhat rudely expressed how that seemed ridiculous to punish me for having insurance to which she said its quite normal. I sadly had few choices and agreed to be seen anyway. After being taken back by the nursing assistant and getting weighed and vitals I told the nurse I apologize for being rude, I simply feel very bad and trying to find an affordable way to be treated. The main woman from the front bursts in the door and says «I played back your Calls, and you’re being deceptive. You first talked to me and asked if we were in network for bcbs, then called again and talked to her (nurse) and she asked if you were paying cash and you said yes». To which I snapped back «listen to me, as soon as we got in the room here I apologized for any rudeness to the nurse, to say I was being deceptive is offending. I am paying out of pocket here and trying to find a way to feel better I can afford. I called many places around trying to find a good price and was happy to hear $ 85 on my second call. i am not being deceptive. I don’t feel well!» She quietly left the room. Nurse swabbed my throat for strep test and leaves saying dr will be in shortly. To my surprise the nasty woman from the front comes in 7 min later and is the dr. She says I’m negative for strep, checks my throat and ears. Says it doesn’t look or SMELL like strep so it’s probably viral. Just treat the symptoms with Tylenol and Motrin or ibuprofen and ride it out. Also take some Claritin for liquid on my left ear. Charges me the $ 160 and sends me out with no prescription, no help at all and takes my $ 160 with a smile. I was so distraught at being treated that way sharing my experience here in full was all I could do. I feel cheated and robbed. They had 0 compassion and I feel didn’t even really check me out at all fairly. Will never return and if this review even saves one single person an experience like mine it’s worth it.

This place is great. Friendly, fast service. The staff (all) is courteous, compassionate, and always smiling. The ambience is subtle & relaxing which is rather unusual for an doctors office. I guess it helps you put you at ease before seeing the doctor or medical assistant. On top of that, they’re open daily from 9am~9pm…how’s that for convience! So if you need a last minute «boo-​boo» fixed I highly suggest Genesee Urgent Care. :)