Apple Tree Honda

I’ve bought 2 cars here and couldn’t be happier with the sales staff and the place in general. Usually the vultures descend when you get to a used car dealership, but here you are helped to buy a car you really want, not pressured into something they want you to have. I recommend highly.

I was relatively happy with the sales associate I worked with but when I got to the finance office the finance manager tried to prevent me from reading some of the contracts I was signing by quickly swiping through them and when I asked to read them he would say things like «Oh you can’t read and understand that without a lawyer» then swipe to the signature part. The discomfort this caused was compounded by the fact that he made comments about how we are never going to «get past race» in this society and be a «post racial society». When I am in the middle of a very important purchase I do not like to be preached to about politics and I do not like my critical reading abilities dismissed as if I am unable to understand contracts.

Beware! Take a close look at the web site… Notice there are no «team leaders» listed by name or department. If you have a problem like we just did with a «service team representative» there is no way of knowing who to elevate the issue to. Most quality dealers clearly post the staff and often some general info about the team members. Most quality dealers are very transparent. The transparency allows the team to support one another with integrity. A transparent team helps the team members to act responsibly & it show dealer integrity.
When I requested the team member information online, via their online chat so I could locate the contact the person above the representative we were having problems with, I was told they valued their «team members privacy» & that they could not provide any person’s name that I could contact. Since I was not interested in just having «anyone «contact me from the dealer for fear the «cover up» would continue we were left with no alternatives but to seek legal assistance. Legal assistance should be able to elevate the problem to the owner (s). We were hoping to elevate it to them directly but they have made it impossible for us to contact them. People with integrity have nothing to hide and are transparent…

Okay to be fair I love my 2009 fit I got here. I also got it for a good ($ 10 000) price.
The service is some of the worst service I ever experienced. So bad that even if I had that even given the choice to get a quality priced Honda or a bit of an expensive one from good people, I would choose the second option.
Right off the lot my tire light went on and I called them. Seriously. Not ten minutes after the purchase. They swindled me into a million extras (dumb move. Always decline. I learned this) and I assumed this would be covered since the car was just purchased and at very least it would be covered under my warranties I was paying so much for. They assured me it would probably be out of pocket?!
I had to talk my way out of paying for the inspection of the tires (turns out they just put too much air in) and then promptly cancelled the extras. When I went to get my free oil change a couple months later it took FOUR HOURS and I made an appointment. This company had given me so many run arounds for mistakes that ere theirs (I’m not a complicated customer). Oh and they lost my umbrella and floor mats when they changed my oil. I called back like 4 times and they kept being like «oh yeah. We put them somewhere but we can’t remember where»
No way will I ever go here again

Since moving to Asheville, we have now purchased two cars from Apple Tree. Personal service and convenience make this location extremely high on our list. Their new facility is top-​notch and Eco-​friendly (like their cars).
Thanks to the staff at both the new and used car locations, we are now on our third car and see only Hondas in our family!

My 2007 Accord battery died and this was the closest Honda dealership. I called the service department a few times but they never picked up and when they did finally return one of the voicemails I’d left they didn’t respond to any of my questions but just told me to call again. I wasn’t feeling good about it but as my battery was under a Honda warranty I had to go to a dealership to get it replaced under warranty.
Despite not being able to make plans or have my questions answered over the phone I just went to Apple Tree anyways without an appointment. Things were better in person. At first, they said they were booked all day and weren’t sure it could get taken care of today but Rhonda offered to at least test the battery for me. When she discovered it was totally dead, she was able to get them to replace it within an hour or so and they even gave the car a quick wash. It wasn’t a great wash but as my car was already in need of a wash it was a nice surprise and should help me last a few more weeks before needing another wash.
In summary, poor phone service had me worried but in person for a simple battery replacement, things were fine. Appreciated them getting it taken care of quickly despite it being a busy Saturday in the service department. They also appear to be building a new building next door that looks a lot nicer and has a much larger service bay so hopefully their service will improve.

The only reason I have given this place one star is because I had to give it something. I have never experienced worse service. My Honda was one that got hit with the airbag recall. The first time I brought my car in was chaotic. They needed to keep it for a week. Ok, no big deal. Then I got another notice two months later that I needed to have the other airbag replaced. It would have been great to have that info before, but fine. But to top it off, the service on the second go round was worse than the first. I had to wait in line for a half hour even though I’d had an appointment. The people were rude and the opposite of helpful. Next time I’ll think twice about buying a Honda since these are the folks I have to work with on issues like this. I’d never go voluntarily for service because they are horrible.

I will be using the dealership in Greer from now on! Ridiculous! I had to call FOUR times to then find out if my vehicle was finished. Then after arriving and waiting over 15 minutes I still don’t have my keys!!! I can’t pay until a service adviser speaks to me! They were busy taking smoke breaks:-(

In January I got a flat on the side of I26 only to realize that I didn’t have the key to take of the lug nuts on my car. When I went to Apple Tree to get it serviced, they said they’d ordered the key for me and that it would be there in a week. A week went by, no call. I called the following week and they said it was on back order. So, I forgot… then I called in March and they said they were still waiting on the part and would try to get it from another warehouse. I got another flat in June and when I called this time they said there was no record of it ever being ordered and since there are several different keys I’d need to bring my car in to figure out which one it was. After arriving early the next morning on a hobbled tire, it took them 2 hours to change my tire and find a key. I won’t be going back again.

So, I was getting ready to buy a new $ 44,000 vehicle and the salesman hands the keys to another salesman who’s going to take the exact car I’m about to buy for a test drive with another couple. Maybe it’s just me, but I don’t want someone test driving the exact car I’m about to purchase. Even if it’s the only one of it’s kind on the lot. I’m told by the manager that they can’t make the car unavailable for being test driven until I’ve signed the line of the purchase agreement. For me this was totally poor customer service. It told them this in not such a nice way and walked off the lot. I’ll most like buy this same car a later but not here. Best of luck!

My husband and I came in looking for a Honda Odyssey. We had done some shopping and pricing online and my cousin (a car dealer) gave us advice as we made our purchase. Jared McCanless was our salesman, and he was patient, informative, and willing to work with us despite the fact that he might not have been making the best deal on his end. He helped us get the car we needed at the price we needed, and made it all easy. I would gladly recommend him to others shopping for a car.

Wow!!! What an amazing experience to work with the family at Apple Tree Honda! I am relocating to Asheville and called Apple Tree on my way down looking for the right option to tow a teardrop trailer. Jared McCanless answered the call in every way. Positive, helpful, and responsive, he answered all my questions and got me the deal I needed to start my new life off right in this beautiful area of NC. They worked with me to give me the deal I needed, and all the while showing me that it was about making me happy and not getting a deal out of me. Best car buying experience Ever! And an amazing CRV with hitch installed upon driving away… Yippeeeee! Thanks Apple Tree Honda and Jared McCanless…

I was very uncomfortable. I was there for service recently and one worker, Elinda, was telling anybody who would listen about her opinions of other co-​workers. She called one person stupid and another one lazy, all within earshot of me and other customers. Someone needs to mentor this person and perhaps teach her how to get along with others? She seemed to really have it in for her co-​workers, yet she didn’t offer anything special about her own skills. I don’t understand customer service people who try to make themselves seem better by belittling others. I will find better places to spend my money in the future.

Usually the words «high integrity» and «used car salesman» are not synonymous. But in the case of Tim Willis at Apple Tree Honda Pre-​owned, they are! I felt so at ease buying this car — an experience I have never had before. (Tim was recommended to my by several friends who have bought from him) When I asked about a more expensive car than the one I was looking at, he even reminded me that my aim was to get better gas mileage, and that the less expensive car got better gas mileage? Who does that?!? Tim Willis does, that’s who.
I ended up getting a Honda Certified pre-​owned 2012 Honda Civic. It is a great car, and since it is certified, it had an extensive pre-​sale inspection AND comes with a wonderful warranty. Definitely go to Tim Willis at Apple Tree Honda Pre-​owned if you need a car, and want someone trustworthy.

Their parts department is terrible. Extremely rude and overall incompetent. They have trouble doing their basic job and make promises they won’t deliver on. They’ll hang up on you purposefully. Overall I have met many people I did not enjoy working with and maybe one that was tolerable in the sales department. Their service department has one of the worst reputations around. I’ll be avoiding them and finding somewhere else to obtain service and parts.