The people at Rockaway Piano are an absolute pleasure with whom to do business. There are no attempts to press on you a more expensive piano. However, every attempt is made to match your individual needs to a particular group of pianos. The Pros and Cons of each piano in the group are discussed and, most often, an example of each piano is on the show room floor to be played. A particularly nice offer they make is to provide a full purchase price refund on a piano purchased there when applied toward the purchase price of any replacement costing $ 1,000 more. Highly recommended.