Chili’s

So me and my boyfriend are regulars at any chilis and have been to this one once before. Tonight though was the worst experience we’ve had ever. First the host wasn’t even paying attention to us when we came in then when we sat down were waiting for like 20mins then we had to ask to get the service. We ordered our food appetizers and drinks at the same time took another 10 mins to get our drinks then waited awhile for our appetizers which arrived the same time as the food which I hate. It’s an appetizer for a reason. Then my boyfriends meal didn’t come with the vegetables that it was suppose to. Only reason we were surprised about it is because we overheard the waiter talking to the table next to us saying try ran out of asparagus but didn’t let us know. My boyfriend was looking forward to the vegetables since he restricts himself on certain meals. So it was just a. Steak on a plate. The waiter should have told us so he could have asked for a substitute, but didn’t. Also my drink wasn’t correct and the waiter said that it was because he didn’t do as many pumps of the flavor as they usually do. Pretty sure there’s always a set amount that they have to do in drinks since I’ve always ordered the same blackberry lemonade and it always stayed the same. Then the waiter didn’t even come to check on us once. We don’t know if this waiter Jonathan was new but the service was horrible. Only reason I gave it 3 stars is because we’re regulars at chilis.

The enchiladas weren’t bad flavor-​wise even though they were a bit smaller than what I’m used to as was the burger and portion of fries that my son ordered. We left hungry. The server was attentive but our order took 25 minutes to arrive even though the restaurant was nowhere near full. We probably won’t be back.

Usually the wait for this place is very long, but tonight it was very busy but we got in very fast. They gave us a table all the way in the back in a dark corner even though i could see at least 4 other booths that were not in that dark corner available. My dad order a sirloin steak with EXTRA french fries and got only a few. His steak was chewy and not exactly the best. I ordered the cajun chicken and the chicken was very rubbery and was very spicy but the pasta was OK and so was the sauce. Overall, this visit was very mixed i would not recommend.

Great food, good service but can be slow. Overall, never had an issue here. Restaurant is clean. Best part is being able to pay with Ziosk, splitting check is much easier.

The best taste, really good service, the place is nice and clean, i had a steak and it was amazing, the only bad thing was the size: p, but is a great place.

My husband and I went here for a night out without our children. Upon entering the place the hostess went in the back came back and said I need your name for the wait. It will be 5 – 10 minutes. Upon waiting we could clear see four open tables. To make it worse two sets of families came in after us said the number of people in the party and were seated. We will not be back

We were looking for an easy lunch with the baby on a Sunday at a place that would be showing the NFL playoffs. Chili’s was our choice. We were seated right away. I haven’t been to a Chili’s in a while but I found the décor to be nice and the energy level to be high and fun. I didn’t care for the tablet computer that they had on the tables. We try to avoid using our phones at the table and here the restaurant has a distracting tablet on the table. It’s not my thing. I think they charged for games too so even if we were going to try to set the baby up with something, there was an extra charge (though at first glance I think it was nominal). The service was great; the waitstaff were extremely friendly. The food was also tasty. I found the fix ins for the fajitas to be skimpy — maybe three jalapeños though I am sure if I asked for more I could have gotten them. Altogether, Chili’s helped us enjoy an impromptu lunch with the baby and we will most certainly be back.

food was cold, overcooked. Wait was long but atleast the server tried hard to be attentive. i won’t bring my family back there

Came here on a Sunday night and I must say that this restaurant exceeded my expectations. I would describe Chili’s as a step-​up of TGI Friday’s. The food was great and so was the service. Our waitress was very attentive even though the place was jam packed due to the fact that it was Sunday football and they have all day happy-​hour. I ordered the buffalo chicken sandwich with sweet potato fries. Ordered an appetizer of fresh Guacamole and chips and they actually make it for you right on your table which I thought was really cool because you could choose how spicy to make it. I will definitely be returning here! Extremely pleased.

Horrible just horrible. I went on a week night and not many diners were there. They had the bar crowd because of the football game. The floor was dirty and another table complained too. It took them 15 minutes to clean up the trashed floor.
The service was worse. It took over 45 minutes to get out nuked food. The server claimed they were busy with an attitude. When the rest of my meal even took longer, I asked to see the manager. like another reviewer wrote, this wasn’t permitted. I went away from the customers and called the manger who had an attitude too. She claimed they were busy, which wasn’t true. I said she was not organized and not trained. You could see that the staff wanted the money, but not the work. They all gathered by the cash register and talked to one another instead of doing their job.
Small portions, a dirty floor and smart mouthed kids. I wonder if the owner wondered why there was very little business. I had the same slow service on a Saturday too when they didn’t have much business. I am sure they are open for the bar only.
The manager must be tight with the owner is all that I can say.
Avoid this place.

Can’t stand the place… dirty slow service and awful food. you are better off at McDonald’s

I’ve never been a huge fan of Chili’s. That being said, my meal last night was no bueno. I ordered a full rack of original baby back ribs, what they are known for. The ribs were bland and not tender. The mashed potatoes were funky tasting but the broccoli was good. Service was par. She managed to get our food out and the check but not much else. The molten lava cake was a few degrees above room temp. Overall, unsatisfied.

We were here 2:00 in afternoon had wait to find hostess to be seated. then waited about ten minutes to get drink order. then another ten minutes for food order. Waited over hour for our food. waitress was very cold to us but very friendly to bar crowd better tip I guess. i will never be back even though food was good chicken fried steak.

Servers here seem not to be trained in the basics of customer service – the hostess was cold and didn’t seem at all there. We asked her for a gluten free option list and told our server that two out of three of us were gluten free, specifying who was gluten free with each order.
We waited ½ an hour for our order. When asked why people who came in way after us got their order before us, she tried to say it was because of the gluten free orders, which was BS – a steak and a burger without the bun. She put the ticket in late. What pissed me off more was that she made no apology, she acted like a kid who got caught screwing around and threw the blame on the kitchen. Not good customer service. Didn’t help that we saw her running around the restaurant with a bottle of tequila that wasn’t for the bar. Never again.

Have given this place several attempts — no more. Food and service lacking. Many better options around.

No host or hostess to greet us after five minutes, so we sat ourselves. It took another five-​seven minutes to get a server. Lame. Our food made its way after we reminded our server that we were waiting for it (another fifteen minutes in a half-​dead restaurant). Only good side was the server was very apologetic, but that only gets you so far in the business. I’d take Buffalo Wild Wings over Chili’s anytime.

We went here around 5pm hoping it wouldn’t be crowded. They sat us near everyone else when there were plenty of other booths. I should have asked to move. After our neighboring tables left, a party of 35 came in and they moved all the tables around to seat them. Uggh. Once the party was seated, they wouldn’t have been so bad had a couple entering not stopped to talk to them. Blocking the way for servers. Crowding us in our table. The worst was not one server asked them to move, just edged past them with food. Not very professional. And the place was dirty. You could see dust on the window ledge and the row dividers. Splatters on the chair and table legs. I didn’t feel so bad that my toddler drew on the wall with crayon. They need to clean more than the surface of the tables. The food itself wasn’t too bad, but not worth the aggravation. We won’t be returning.

Very good food and great service from Henri. Nice additions to menu with pizzas and now have a lot of healthy options! Good place to watch a game as well!

Out of all the chain restaurants Chili’s is one of our favorites, but the Flamington location has bad take out service. First, they always take double the time they tell you, so you are always waiting. Second, the order is never accurate. They usually get the meal right, but there is always something wrong or missing. We have gotten burgers missing fries, salads without dressing, boneless wings missing the sauce, etc. There doesn’t seem to be quality control.

Ok so I like this place… I can’t resist the chips and salsa here… even though the salsa is probably just a can of tomatoes! I don’t usually order cocktails at these chains… the corporate recipe is usually not much more than friut juice but the corona/​rita was actually pretty good!! I had a new item on the menu.”.shrimp tacos…“very good the beans were a little too watery and the rice seemed okay if you like white rice! The service was also good!