Open Road Bicycles

Terrible customer service. Unbelievable arrogance and a lack of customer Centric Focus. They think just because they are the only bike store in Fleming Island that they’re special. I will never use them again for any service related needs or even to purchase a new bike. Poor business model.

Took my husbands wheels in to have the tires replaced today. 2 ppl working & 1 couple was there ahead of me that had already been helped. I was greeted & the wheels were taken to the back immediately. I was under the assumption that they would have to be left & picked up later. That was a nice surprise. So I petted the pet cat & looked at the expensive price tags on all the pretty bikes while waiting. It didn’t take long at all. But when I was told the total I was taken back! $ 70 for new tires! Now mind you I’m new to the cycling scene but that seems pricey to me. I wish that I had been consulted ahead of time. The gentleman that assisted me seemed gruff & not very sociable. But maybe that’s just his personality. I wasn’t pressured into buying a new bike or signing up for a bike club like some of the other reviews mentioned. Since it’s close to home I will probably use them again.

Not very helpful staff. If you are not a serious cyclist, they don’t want to be bothered. Not many options for beginners or casual bike riders.

Had my vintage racer tuned up here… Almost killed myself when I applied my brakes, which I asked them to tighten, and they forgot and loosened instead of tightened …
They paid more attention to getting me to join bike club then to my bike, expensive crappy tune up and little respect for my classic racer.

I read the other review and had to chuckle at it. This particular shop isn’t for you unless you plan to race and buy there. I have met friendlier people that were pointing guns at me. This guy isn’t a Tool, he’s the whole box. I have decided that due to his inability to be civil that my money will go to any other shop than his. Unfriendly, superior attitude, and unless you like him and buy at his shop he will tell you to ride somewhere else (true statement). Several of my friends have done the same, but decide for yourself– good luck Tommie!

This is a full service shop that sells and repairs bicycles. Prices are reasonable. Selection is decent. It’s the only local bike store on the Island. I have a bike, in mind, and it’s about $ 2k. I guess that beats $ 50k on a coronary bypass graft. Maybe that bike will make it to my home for the New Year’s resolution.
These guys know bikes! If they don’t, it is not possible.