Crest Ford Flat Rock

Leased a fusion from here. My salesman Paul panter left, needless to say when my lease was up I went to another manufacturer. Went to bring my car back and they talked down to me cause I didn’t lease another ford. I just wanted to return my car and walk out. I also felt looked down upon when I wanted to test drive a car here. Granted I’m 23 and I have awesome credit, but felt like they didn’t consider me seriously. Not worth the drive, if I go back to ford again it will be at Taylor ford. Where my whole family goes now.

will never step foot in this place again! After talking with a very friendly and helpful salesman and test driving two different models. we had come close to agreeing on a price. the number and the monthly payments didn’t match up so we asked a few questions to understand how it broke down, after all it is our money and we like to understand how it is being spent. our salesman was not exactly sure so he went into the financial office to ask and came back with a very conflicted look on his face. he started to say something then stopped. started again and then said he didn’t want to say the wrong thing but you could tell he wanted to tell us something. instead he invited us to talk to the guy in the finance office ourselves. When we asked for the loans to be explained to us we were meet with a very snide and condescending attitude. Any question was never directly answered all he did was roughly draw circles over and over again on a piece of paper while loudly saying «its right here!!!»
My husband said he simply just wanted the loan choices explained since he needed to decide on our best option «buddy?»
the financial guy then very sarcastically said «well its right there in front of you Buddy!»
at that my husband pushed the stack of papers across the desk and said we were done and we got up to leave and the financial guy practically yelled after us YES WE ARE!
by this time we were in the showroom and my husband asked if he had done anything to personally offend him by asking a question?
thy guy mumbled something and gave us he’d tilt and stare down.
my husband shook the salesman hand and loudly so others could hear stated it had nothing to do with him as he had done a great job but we will never ever go back to Crest Ford again.
and we wished them luck with someone like that working for them!
We then drove directly to Taylor Ford on telegraph rd and bought a brand new fully loaded Focus and dealt with their tremendous salesman Phil and their awesome and funny finance guy Mike! we will gladly deal with them in the future. Also we can now fully appreciate how busy Taylor Ford was compared to Crest being empty.
If you still decide to give Crestmsome business better not need to ask ANY questions about their loan process! you have been forewarned!

I keep screaming SEVICE, SERVICE, SERVICE.
That’s what you get when you go to this dealership. I received a coupon in the mail for an oil change. Since this dealership is so close to work I thought I would give them a try. I called ahead to find out how busy they were. Jim told me to come in at 11:15.
I rolled into the service area at 11:16. Jim wrote me up and the porter took the car in the service bay. Jim told me it would take about fifteen minutes (sure I’ve heard that before). I went into the showroom to talk to the salesman Mark Boyanowski who sold me the vehicle. We talked for a few minutes and lo and behold Jim comes walking in and tells me my car is ready. I checked my watch, fourteen minutes.
Great service, they had to throw me out (free coffee and donuts)… Back to work within forty-​five minutes. Awesome. I’ll be back, this is faster than a «quick Oil Change» place. Jim, just smile a little more.