Ra Data

I would give them no stars if I could.
Before we bought our house in 2010, the home inspector told the old owner they needed a Radon System in order to sell their home. RAData unfortunately improperly replaced the sump pump that had a 30′ hose that pointed to the street with their own and capped the sump pump with a huge protruding lid rather putting in a proper inset lid with a drain for a floating slab basement. Their excuse is that they only carry one kind of lid.
So we had them install a drainger in the floor that they never connected to the channel around the floating basement that I didn’t want. It also stood up ¼″ out of the cement floor and he charged my wife $ 80. To fix this, I asked them to come out modify their «not so floating slab basement friendly sealed lid» that lets any water in the sump from above & install a drainger in the lid and take out the old drainger out of the floor. Their amateur hack worker nailed 2 Pine 2×4’s in the concrete to hold a piece of plywood with a drainger in it. Pine rots when exposed to water and moisture, anyone who is experienced in buying wood knows that. They charged me $ 390 for a crappy job. I called and his supervisor right after he left and the supervisor had to come out & fix his mistake. He gave me a hard time about fixing or taking out the $ 80 drainger that was sticking out of the floor. He chiseled it with his power tool to make the lip of the hole lower instead of filling it with concrete to the way it was. He had an attitude and snarky when he was done by saying, happy now?
A year later, we had an issue during hurricane Irene. When the pump was installed before we bought our home from them, it was never tested. It had not run all year because of a lack of excessive water. The water pumped out OK, but the pipe going out of the house is sloped upward where the water is staying in the pipe exposed to the elements outside. Water was leaking in the basement from the gasket on that pipe & that is how I noticed. Water as soon as it was pumped outside was coming back into the basement just feet away near footer at the same time the pump was active.
On, May 2, 2012, I called the owner and insulted to me over the phone with his snarky condescending tone after I drew them a professional looking diagram of the problem and how it should be fixed, he called it a silly drawing and said the whole office had a good laugh when passed around. Stupid Jackass! The owner believes a 20 inch long pipe coming out of our foundation sloped upward and pointing at our neighbors house instead of the street is standard, meanwhile the NJ EPA says nothing about restoring to what you disturb, but because of the lapse in code any company has to go to National EPA Standards instead, which says if a company disturbs other functions of the house like a sump pump with piping to install a Radon System, they have to put the other functions back to the way it was. They didn’t!!! The pipe should have been 20+ feet away from the house and not 20 inches they call standard. They want the customer to pay for their mistakes and take advantage of first time home buyers like us who didn’t pick them to do the Radon System, the old owner took care of that. RAData refuses to come back anymore if any of their parts fail.
I corrected their problem with connecting the 2″ pipe out of the foundation to a drain pipe I installed underground to my downspouts and had Professional Plumbing and Heating fix their improperly pitched pipe out of my wall to slope downward out of my house. Stay away from RAData!