PetSmart

After being a loyal customer for many years, I will no longer shop at any Pet Smart anywhere. I am disgusted by the horrible way they treated the 11^th hour rescue organization after many years of partnership. To kick them out without any warning or advance notice is a heartless crime against all of the rescued animals that were housed there. How anyone would ever give pet smart their business after they committed this cruel act against defenseless animals is beyond me. There are plenty of other pet supply stores that actually do care. I will give one of them my loyalty from now on.
Please take a moment to sign this petition to help convince Pet Smart to change their stance:
Also please help 11^th hour rescue any way you can as they need it now more than ever because of this heinous act by pet smart.

The PetSmart in Mt Olive is getting rid of the 11^th hour rescue, this is sad and ridiculous! I’m getting rid of PetSmart! I will shop somewhere else, Shame on you
PetSmart!

Idiotic move, guys. Not worth it now is it? Better to let 11^th Hour Rescue stay at their Mt. Olive location. Most ridiculous thing I’ve seen in a long time. Used to shop with you but i absolutely refuse to now. Seriously who kicks out a RESCUE!!!

I adopted my pup here last month. The staff of PetSmart and Kathy from Eleventh Hour Rescue were awesome! I spent over $ 500 that first day– spoiled pup:) unfortunately due to PetSmart’s callous decision to evict EHR (and they even tried to weasel out of the 30 day notice required by the lease agreement) I will not be shopping at any location again. Money talks… and mine is giving you the silent treatment.

The sudden notice of vacancy to 11^th Hour Rescue shows that PetSmart doesn’t care about animals, especially as this will most certainly lead to many of these animals having to be put down due to PetSmart’s greed. I guess it wasn’t profitable to be decent.

I won’t shop at Petsmart ANYWHERE ever again, unless they rethink their decision to evict 11^th hour rescue. What is going to happen to all those dogs and cats?
Not only is this a cruel and thoughtless action, it’s sheer stupidity. The bad publicity will drive away most customers. Also, they are driving away potential customers who would return to buy supplies for adopted pets.
Greed and stupidity — a sad combination which will cost many dogs and cats their lives.

I just heard that they are kicking 11^th Hour Rescue out of their location with very little notice. Now there are so many animals with nowhere to go. I will not shop here — they don’t care about the welfare of animals!

This store NEVER has anything in stock as advertised. Recently tried to buy a dog tote that the website advertised as $ 14.99. Of course the UPC doesn’t work and after several times of trying, the manager is called over. He can’t get it to work then says (as if he’s doing me a favor), «I’ll sell it to you for $ 49.99.» It was a frigging canvas bag like you carry groceries in. Crooks.

As a family we love Petsmart, but the 11^th he rescue on the other hand, are very unprofessional. I understand they get a lot of applications a day but it should not take a month to go over someone’s app, especially if have already adopted from them before. Very rude people, not willing to help to much just shove animals out the door to just about anyone. Also I had my dog neutered on time. Never received my refund check until I wrote and called them14 times. I’m not the first person to complain of this. I would never go through 11^th hour again. I truly believe in saving a animals life, but do not go through 11 th hr.

Scheduled an appt in advance for 10 am. showed up with my dog at 9:55 am to find 3 dogs in front of me. thats fine, no problem, except that the 1 girl clipping another dogs nails didnt know what she was doing, so her manager had to help. no one else was there to take the other dogs. finally at 10:40 am, i was called in. I had forgotten my dogs updated rabies cert, and was not allowed to leave my dog there even after saying i would go home and bring them right back. after bringing all of my dogs here for 10 years, i will unfortunately not be returning. 45 minute wait, short staffed, and dysfunctional to say the least. sad to see when the manager is working.

Warning, be careful with the relationship with Petsmart and 11^th Hour Rescue.
I applied for a dog to adopt and was told by PetSmart that I was first on the list.
I filled out the application through the 11^th hour website.
When I asked 11^th hour questions they redirected me to Pet Smart. PetSmart verified that we were first on the list.
11^th hour rescue had a volunteer call saying that the dog already had another family
they set up for and we would have to put in a application for a different dog (even though this dog was not adopted and Petsmart gave completely different information)
The confusion really gave us a sour taste and we are working with an organization
that has a better system for efficiency and communication.
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Around the Web:
PetSmart Sued for Hamster Blamed in Deaths of Three People | Fox …
Man Sues Petsmart For $ 1 Million After Stepping In Dog Poop — The …
PetSmart sued for $ 1 million over slippery feces — Daily Press
The Hamster Did It: PetSmart Sued Over Diseased Hamster in …
News, PetSmart Sued for Hamster Blamed in Deaths of Three People …
Peninsula man sues pet shop after slipping on dog feces …
Ex-​employee sues PetSmart for sexual harassment | San Francisco …
A dog eats dog world: Petsmart sues over noncompete.
PetSmart, former manager sued for sexual harassment, wrongful …
PetSmart News and Video — FOX Business Topics —
PetSmart settles dog poop lawsuit |
| Newport News, Va.
Consumer complaints about PetSmart
PetSmart Dog Bite Lawsuit — PritzkerOlsen, PA
Dog owner sues PetSmart after grooming incident —
Puppy Strangled at PetSmart, L.A. Lawsuit Alleges: PHOTOS — Los …
Dog owner sues PetSmart after grooming incident — Topix

As dog owners we’ve shopped at all sorts of chain and locally owned pet stores in Northern, NJ and in Upstate, NY.
Many of the Petsmart locations are very similar in both setup and product availability… but we really like this particular location. Just over a year ago, a few weeks after we had to put our dog down, we were looking for a new dog (not a replacement since no dog can REALLY replace another). While working with 11^th Hour Rescue at this PetSmart location we found our hound mix (Blue Tick Coonhound and Treeing Walker Coonhound) and fell in love with her. Anyway, the staff we worked with here were great and they made the adoption seamless.
As for the rest of the ‘stuff’ in this store, it’s no different than any other Petsmart… but if you are going to adopt a dog or cat from 11^th Hour-​the folks here are awesome.

Great but typical pet store, even though D gets custom made food I stop in here to get the hearts jerkey and I’m ALWAYS buying more and more toys :)

I care pretty deeply about my fish, and while the employees here seem to pretend to, I can’t feel like they actually do. I’ve asked for advice at Petsmart twice for new fish, and the additions don’t fit into my tank due to aggression (one time) and the need for schooling (another time). I went back, not for my pennies back, but just to mention that their advice had been, well, inadvisable to follow. One woman treated me VERY harshly, saying that she had «been there when _​_​_​gave you advice» and that she had already knew it was doomed (but HE said to do it, and YOU didn’t say anything).
The selection of fish at the store is pretty good otherwise, and the tanks seem pretty clean, but I’m kinda done with the attitude.