U-Haul Moving & Storage of Flagstaff

I just started to plan a move from Flagstaff to Cali. I will be moving a family of 4 and that is enough stress. I don’t need a poor customer service rep to deal with. I called to check into options and see what might be available when we do move. I am not sure exactly when my start date will be for my job, thus I have to be hypothetical and estimate. This rude obnoxious guy that answered my call was far from helping me. I just want an idea of what I might be getting into, and use this info to look into all my options. This man accused me of wasting his time. What a jerk. In fact he was wasting mine. Arguing with a customer on the phone is very unprofessional. I don’t even know if I will be returning the trailer or leaving it in CA. All of this depends on how we move. What an idiot to assume I should know all details a couple months before we move. I just started looking into my options. It looks like Uhaul here in Flagstaff is not my favorite option at this point.

Rented a 6×12 trailer for a cross-​country move. They helped hook up the trailer, and «checked» the lights. They failed to mention that the right turn signal was burned out. Partway through the trip, one of the tires disintegrates; not a normal flat — this appears to have been due either to using an extremely cheap tire and/​or to lack of inspection and maintenance. This uhaul location does not seem to take safety and maintenance seriously. Very disappointed.

We had AMAZING customer service. After a very long trip moving from out of state with a small baby, a guy named Tom really helped us out. We were exhausted and he really made our day. Smooth transaction and great people. We will definitely use uhaul for future moves. Thanks again guys!

DO NOT USE EAGLE MOUNTAIN MOVERS recommended when you reserve a truck through this uhaul dealer! They packed our boxes and furniture so poorly that we arrived to find numerous things broken and damaged. They basically threw everything in as quickly as possible and we ended up having to pack many things in our cars. When I emailed, texted and called asking for a refund over the past 3 months, not one response and neither uhaul or the company you book these guys with can assist. Use anyone else!

Overall this place is pretty good. The staff was very friendly the two times I’ve been here — once to have a hitch component installed and later to rent a trailer. I was satisfied with the quality of the work I had done.
Picking up the trailer I my second visit was quick and easy. I reserved online so they already had my personal and vehicle info. It literally took about 5 – 10 minutes to be in and out. Checking back in when I returned the trailer was even quicker.
During my several visits I got to interact with several of the staff. They were, without exception, friendly, happy, and helpful.
In all my interactions I only had one issue. My first appointment to have the component installed was rescheduled by U Haul to a time that did not work for me. I received notification via email of the appointment, with a different time than what I was told on the phone. When I tried to call back to see if the email was a mistake all I could reach was their answering service. I made several calls and never got a call back, even the following day. This all occurred on the weekend which is a busy time for them. Even so they should have returned my calls.

I was so impressed with the service at this U-​Haul that I snagged a business card on the way out, meaning to write this review.
I rented a trailer in Phoenix. Unfortunately, on the way up to Flagstaff, my engine blew on my personal vehicle. Limited on options, I went to the Flagstaff U-​Haul. Jason Mooney, the general manager, was beyond kind and helpful. He presented us with options, and eventually landed us in a U-​Haul truck by day’s end. We were back on our way by that evening. Not to mention, it was done as painless as it could have been financially, and I greatly appreciate it as we were in a tough spot.
There was also another gentleman there who was very helpful. If I had his name, I would surely mention it.
Thank you again for your help. As a manager in customer service, it takes quite a bit to impress me, and you sure did it.
Cheers. :)

We were moving some furniture from one NAU apartment in Flag to another and found this U-​Haul place to be great!
I don’t know how many times I’ve used the word ‘great’ in a Unilocal review; not too often I would believe.
What I found they did very well, besides making sure the truck had all the mats and pads we asked for, was that they knew how to subtract. Subtract!
What I mean about subtract is that when we returned after several hours of moving stuff, things we did not use they took off the bill. I liked that because I didn’t think about it when we got inside to work-​up the final bill. I found that to be a big surprise.
Sometimes businesses make errors of omission, which you realize well after the fact. Here they brought it to your attention.
Nice! And, honest too!