Sears Auto Center

There are so many things that could go wrong with a simple oil change! I made an appointment several weeks in advance for an oil change and tire rotation. Upon arrive I had to wait about 15minutes while other people without appointments were taken in. Next I was told that my car would be ready in 45−60min. So I decided to walk to Safeway, do some shopping, and return. I returned after about 30 min. After the hour time had passed a service manager came to tell me that my «cabin air filter» needed replaced. He also told me the cost. I agreed to the service and he informed me that auto zone needed to bring the actual filter. After 2 hours auto zone showed up. I was then told my car was ready. It took another 30 min for them to bring my car out of the shop. However, the cabin filter hadn’t even been changed yet! My glove box and contents were laid on the floorboard. So… they take my car back in… but auto zone brought an air filter and not cabin filter. Stand in line again to get the charge reversed… now it’s 3 hours. Annoyed I leave. I notice my tire pressure is low. I call and ask of my tired were even rotated. The manager says they were… so why is my tire pressure low?! Because that’s a separate service that I didn’t ask for.
Needless to say, unless you have 3 hours and want a shit job done, go somewhere else.

Excellent service! I was in desperate need of a battery for an older, foreign car — on a Sunday. Not only were they open all day on a Sunday, but they had multiple options in stock, patiently explained to me the pros and cons of each, and installed it quickly (less than half an hour of waiting). It cost less than my regular mechanic, too. Located in a mall, so if you have to wait, you can wander around or get other shopping done.

Had a flat in the middle of the desert at 4:15pm Sunday on a holiday weekend. In my rental car. Theirs was the closest repair place scheduled to close at 5. Not only did they stay late to help, they inspected the OTHER tires; «James» called Avis Rent a Car and told them to swap our car immediately because it was unsafe to drive. And he gave me directions to the closest ²⁴⁄₇ Avis location. Bravo!

Bree and the staff are wonderful. We called and told them we had a leaky tire in our rental car and were heading that way. They stayed late and allowed us to enjoy our vacation in Arizona. Thank you!!!

Awful. Been waiting for an alignment all day. I called several times to find out when they will be finished and no response. Now at the end of the day, been waiting around, I call again, only now they say they can’t get to it till tommorow. Wish I could give them zero stars. Very unfriendly people and unhelpful people.