Planet Chrysler Dodge Jeep Ram

Terrible customer service, seemingly no automotive knowledge…
It seems as though Dodge and Planet Chrysler Dodge Jeep Ram in Flagstaff, AZ do not put customers/​consumers first. My wife and I purchased a brand new 2015 Dodge Grand Caravan from Planet on July 31^st, 2015. Our van had less than 15 miles on it when we purchased it. We paid full price for a brand new vehicle and that’s not what we received in return. Here is a portion of the email that my wife sent to Dodge, and Planet Chrysler Dodge Jeep Ram separately, and have not received a response: «The issues first started within days of purchasing the van when we noticed a tear in the rear seat. I had to bring the van in for pictures to be taken of it and then again for it to be repaired. At that same time in August of 2015 the windshield started screeching. The caravan has been in and out of the shop for this screeching noise (from an insufficient seal) more than 5 times from August 2015-​May 2016 between the diagnosis of the problem and each time a tech trying to fix it (invoices 292 722, 293 532, 293 283, 293 954, and 301 503, 301 608). In the meantime while trying to get a resolution on this window screech there was a malfunctioning window regulator in my driver’s door. So again, the caravan had to be brought in for diagnosis and then again to fix the problem. Besides the window not being sealed correctly these issues were eventually resolved but it’s beyond frustrating and exhausting always having more issues with my vehicle after having taken it into the shop over and over. Every time I have to bring the van in it is a 41 mile drive one-​way. On top of the drive I also have to miss several hours of work each time to deal with these issues. Between taking the van in to get a diagnosis to picking it up after it’s supposed to be repaired I have to drive 164 miles for each invoice.
Often times when I would pick-​up the van it was given back to me in worse condition than when I had dropped it off. For instance: black oily finger prints all over the fabric above my driver’s side scratches in my window tint on the driver’s side some sort of sticky glue on my driver side window sealant smeared on the windshield panel and windshield chips in the windshield a chunk of inside door panel is missing where it looks like some tool was used to pry off the panel scratches along the bottom portion of the same driver’s door Some of these were resolved, but this is unacceptable for a new vehicle. I have a brand new Dodge Caravan that your tech team could not seem to fix.»
Planet Chrysler Dodge Jeep Ram does not consider an incorrectly sealed windshield to be a safety concern. This is what
has to say about it in an article titled «Repair or Replace Your Windshield the Right Way: An incorrectly installed windshield could pop out in an accident, allowing the roof to cave in and crush the car’s occupants. Furthermore, when the front airbags deploy, they exert a tremendous force on the windshield and will blow out one that is not firmly glued in place». This sounds like a safety concern to me!

I took my car to get it serviced and fix something… They said he was going to take one day when it took three days then when I took back the car it was muddy in the inside and out and was not cleaned

It would have been 5 stars but the bitch behind the service counter needs a serious fucking attitude adjustment. Sorry didn’t get her name. All I did was ask if my car was ready and instead of just simply asking what my name is or what kind of car she proceeds to rip my head off saying she doesn’t even know my name or what kind of car I have or anything. She obviously has no customer service experience.

Worst dealership ever. Don’t bother taking your jeep to them. I had a recall done on my jeep for my 4×4 and it still doesn’t work. They are disrespectful and rude. Twice now I have made appointments to take my jeep in on a Friday of that week. I come in and they tell me my appointment is in 2 weeks. They don’t even bother saying sorry and that they messed up but keep blaming it on me.

Awful. I had negotiated a price over the phone, drove 2 ½ hours to the dealership to find out there were dealer add ons. Then Justin had the nerve to start talking about the disclaimers… SHAME ON THEM !

The folks got the right idea when they said planet cjdr has the best oil change in flagstaff. The team there is the best when it comes to customer satisfaction and attention to detail. As well, they checked for updates on my vehicle. They are the best in the business.

My husband came into this location a few weeks ago to buy a mini and they were unable to close the deal that day because it was the weekend and banks were closed. They ensured they would call me back by that following Monday, but by Wednesday I had not heard anything so
I called them, they put me on «hold» and then hung up on me. I am incredibly disappointed by the customer service that we received and I am absolutely devastated that I do not have the mini of my dreams. I do not recommend working with these people. I’ve purchased three cars next door at Findlay Toyota and Findlay Honda, both are so nice and so easy to work with. Go with the places who really care about their customers.

Update — I understand each dealership is independently owned and operated, but neither Planet or Oxendale (both Jeep/​Dodge dealerships) offers complimentary car washes with any service they perform. BOO! What is the benefit of bringing a car to a dealership for an oil change if it A.) costs more than other places and B.) they don’t even give your vehicle a quick wash and vacuum? I’m reasonable — I’m not asking for a full detail that takes hours, but seriously, that should be standard service, especially if your vehicle is less than a year old and you are taking it to the dealership you purchased it at. I’m taking the time to bring it to you, so please take the time to make me glad I did. This is practically expected now days and I hope management will read this and up their game. Take some customer service lessons from Toyota and Honda dealerships!

I recently purchased a 2015 Jeep Patriot. I have bad credit, but they really worked hard to help me get into the car at a decent monthly payment. Skyler was the salesperson we worked with, and he was so nice, along with the rest of the staff. I will definitely be going back!

So nice! We went in worried that a light came on in our Dodge Ram in the middle of our road trip and the guy diagnosed us and told us that it would be safe to drive, and get it fixed at our destination. Which is important because we are more so in a hurry. He didn’t charge us– we didn’t have to wait. Very clean, neat, new and professional. Great service department! Thanks dodge!

Great service! Friendly staff! They are always helpful and are very patient! I got my oil changed and they were very quick!

I was completely blown away by the overall experience! This dealership has it together, I have no reason to shop anywhere else. From my first step on the property, to the moment I left in my awesome car, they treated me like family. We all have a certain perception about Car Dealerships, we go in expecting the worst. I didn’t know what to expect? But, I walked away knowing that ‘my needs’ were of upmost importance to them. Lorraine and Yuri know their stuff! They had everything in order and made the process really really easy. Justin and Larry, closed the deal. They treated so well, I’m extremely Grateful and Thankful that I had the privilege of working with these guys! I will definitely spread the word to Family and Friends!
I know this is one recommendation I can carry for LIFE!

Why did you have me email you when you don’t respond? AGAIN A WASTE IF TIME! It shows how you are just trying to cover your tracks!

I had a great buying experience at Planet Dodge. My sales consultant was very knowledgeable about the vehicle I was interested in and even helped me set up all the features it offered. This is the second new vehicle we have purchased here so we are familiar with the service department and have no complaints. Thanks Weston, I love my Jeep!

Great service from start to finish.
They did everything they could to get us a great finance deal and they did.
They explained everything until it made sense and gave us great options
I highly recommend this place.