Competition Carstar

I’m from Los Angeles and hit an elk near the Grand Canyon. $ 11k damage to our brand new Honda Accord. I am not a motorhead so I don’t feel qualified to give 5 stars. It took longer than I anticipated but the work seems excellent. When I would call about the status of the repair, they were courteous and straight forward — very easy to communicate with. There was a delay in reimbursing me for one small warranty repair but they came through. They also picked me up at the Flagstaff airport when I had to fly in to pick the car up to take back to Los Angeles.

My Subaru was rear-​ended with $ 6,000 worth of damage. My insurance company recommended CarStar as they said they would be able to complete the repairs quickly (I was going to leave the country soon for work). I got updates with photos on the repair process of my vehicle daily and Matt kept in contact with me throughout. Just picked up my car today, right on time for their scheduled completion. All parts were replaced with Subaru parts and the car looks like it did before the accident. Exactly the kind of customer service you need after you’ve been in an accident.

After trying to get them to finally repair my car properly after 3 times, they threatened to sue me for harassment and defamation of the company. This is very upsetting because all I have ever asked of them was that the repairs be done properly since we paid out of pocket and not through insurance. I feel like as a consumer I have a right to write a review and describe the service I received so that others can know and make an educated decision on where to bring their car for repairs. I would hate to have others experience what I have by taking my car there. As a consumer; I deserve to have proper repairs on my car and to receive what I paid for and I did not. I gave them 3 times to fix the issues, I was more than fair and patient and still all I got back was bad work, sloppy repairs and nothing was complete or done properly.

Great service! Was a great experience! Owners were Great!!!

We brought in our car for some minor damage to the trunk. The price was good, customer service was outstanding (thanks Julia) and the work exemplary and done efficiently. We were very pleased with the entire process from start to finish, unlike some of their other competitors in town. Thank you.

i’ve had multiple repairs done in the past on vehicles and I have never encountered such a large group of people with no compassion or consideration for my situation and such a lack of communication. I was told it would be ready a specific day and was contacted the day of and told it wouldn’t be ready till that following Monday with no reason. That day came and I was sent an email with no reasoning that it wouldn’t be ready until Tuesday. Tuesday I called spoke with one of the owners/​managers with little help. He even promised he would call me back by a specific time and failed to do so. Please save yourself the trouble and go somewhere else. If I could give them 0 for a score I would. Their work was ½ hearted too. I had to bring some obvious damage that was not included in the initial estimate to their attention. So their lack observing all damages leads me to believe they know little about what they’re doing. Please, he’d my warning do not go to this autobody shop!
So then after taking my car back they added antifreeze to it and lied to me by telling me nothing was wrong the second time around.

The customer service at Competition Collision is as good as it gets! They utilize an communication system that sends regular updates with photos. They call before proceeding with any repairs that deviate from the original plan.
They get bonus points for working with me because I live on the other side of the country! I highly recommend this company!