BTO Yogurt

I loved this place. Does anyone know why or when they closed down? Went there tonight to find the place all shut down and a For Rent sign on the door.

Wonderful find! We were greeted by a ninja who wanted to make sure we found the flavor we wanted. Custom made a single serving flavor for my wife (thank you Matthew). Many gluten free choices, even chocolate brownie (yum!). Dairy free choices made with coconut milk, not soy. We love this place.

Tried this for the first time and was impressed by the number of flavors and variety of toppings. The yogurt and toppings are sold by the ounce, hence the name. One of my main complaints was the lack of cup sizes too help regulate the amount of yogurt you put in the cup. You either get a short tub or a tall bucket cup size, and when you start adding yogurt in it looks like you filled in the bottom of the tub and your probably a few ounces in already. I weighed my cup after the yogurt and prior to adding toppings and was already at 5.4oz. It wasn’t clear to me whether the cup is tared out of the weight or if you have to pay for the cup as well. After strawberries and dark chocolate chips, I had a ~$ 7 yogurt. I enjoyed the combination of fat free tart and low fat vanilla with the toppings. The staff member was friendly, engaging, and talkative, almost too much. Apparently, working in a self serve yogurt shop is a lonely job. I’d recommend it to friends, but recommend restraint as well.

Bad flavors — too sugary, fake flavor.

The worst frozen yogurt I have ever had. It was not creamy at all, in fact it was full of ice crystals most likely because they add water to the mix to stretch the yogurt farther. It was also way over priced. The atmosphere is the mix between a college dorm room and a junkyard… old car seats, stacked pallets for a table, miss matched chairs, really? I won’t be returning and do not recommend this place.

Variety of soft frozen yogurt.. mix and match at will. Several vegan flavors and I think most of the rest were ghetto gluten free
Also offers waffles but we didn’t try those so we have no opinion to add
Variety of toppings and sauces.
Staff was friendly and offered samples of whatever we wanted to try
The do have punch cards where you buy so many and get one free
It was good but not my favorite fro yo place

Best yogurt shop in town! The staff is always super helpful they really go above and beyond! Tried other Fro yo in town and non can compare to BTO.

I’ve been here a few times to meet up with friends and it was pretty okay. Not up to par to some of the places I’ve been to for self serve yogurt elsewhere.
The service wasn’t bad, but wasn’t the most amazing service I’ve ever had. It gets a general «Ok» for me. Not bad, but not amazing.

So I’ve decided this is my favorite yogurt place ever! The owner and one of the employees took me back and literally showed me how they made the yogurt and the ingredients they used. They said they would make me any flavor I wanted!!! This was some of the best customer service I’ve ever experienced. Love this place!!!

Great atmosphere and couches etc. Free wifi is nice too. Service was lackluster though with long, long waits for service with a preference for customers in the sororities. I understand they are running a promotion with them but it doesn’t mean you should disregard your other customers.
Disappointed coming from a patron of BTO in another city. Yogurt U or Cultured are superior options.
15 minutes for a Boba Tea drink. and it wasn’t good either. :(

Every employee is so nice! They make it great for families and college kids. There’s plenty of flavors to choose from and activities to do. As part of NAUs Greek community I know they do a lot of fundraisers and help us out a lot! There are not many places you can find customer service as great as it is here!

The owners (Greg and Kaitlin) are absolutely wonderful and always work so hard to make sure customers leave satisfied! The yogurt is amazing and all the flavors are made in the store and the customer service is unlike anywhere else in Flagstaff! The staff is great and always so helpful and kind:)

I’ve been to BTO a handful of times to meet up with friends to play games and hang out, and also to do group projects (the free wifi and outlets rock!) but I have to say that the yogurt and boba tea are less than mediocre.
I got a blended taro boba and was so excited because I’m pretty sure no one else offers boba in Flag. After I placed my order, they told me they were out of ice but assured me the tea would be cold. Well, the drink arrived and was DISGUSTING. Lukewarm and did not taste like taro at all. I’m not sure what it tasted like but it was gross.
The customer service is always great, the employees are very friendly and due to my nasty taro they gave me some coupons. I don’t like their yogurt (it is very artificial tasting and icy) but I will still come back to BTO if my friends and I are just looking for a cool place to hang out at… I’ll just be sure to eat beforehand.

The variety, friendliness, and cleanliness of the store are impressive. Although it is difficult to look past the arrogance of the GM or Owner of this establishment.
Our last visit said man was having trouble with the women’s restroom, he made a point to ask some of his female customers how to prevent them from flushing feminine products.
Very bizzare, I know, but you wouldn’t believe it unless you heard it as well.
This visit the same manager was trying to explain to his paying customers why he was increasing the prices, and that to the company it made a bigger difference at the end of the month.
I will not be returning any time soon, my experience has always been pleasing when this yahoo wasn’t there.

Was excited to give this place a go, since especially received some glowing reviews.
We arrived at 10pm (an hour before their posted closing). Doors unlocked, the sign still says «Open.» Lights still on.
We entered, but turned away. Though it was cordial, it did not help that the sign still says open, still have an hour til closing, and Unilocal stated that are still open.
We say in the car park to figure out what to do next. We noticed two other vehicle parked in front of the spot. A group of people went in, and came out with goodies.
Not too sure what to make if that. I thought they were closed, yet they were able to purchase some? Hmmmm…

This place absolutely rocks! I found this «hidden gem» during my travels and was so glad that I stopped in. There were so many fresh, yummy, and healthy options to choose from. Additionally, the service that I received by Chantal and Kaitlyn demonstrated that the owner and employees go the extra mile and truly do care about their customers. Thanks ladies, I will definitely return and recommend this awesome place to others.

There are so many things to like at BTO! The staff is super friendly and helpful. They seem to like the job, each other and the customers. They are lovely to be around! It helps that they have lots of delicious flavors of fro-​yo and oodles of fantastic toppings. I discovered a new favorite in a Torani bottle that I’ll be stocking at home.
This place is a treat any time of day!

As a person who doesn’t eat dairy, I’m always on the lookout for amazing dairy free sweets. Let me tell you how excited I was when we arrived at BTO. They offered 4 dairy free/​vegan choices of frozen yogurt. My favorite was the Salted Carmel. Guess what? It tasted just like a Salted Carmel, yum! Also the management there was more than happy to read out/​show me the ingredients of some toppings that I wasn’t sure if they had dairy in them. Now, I just wish they had a location in Phoenix.

This is the first froyo location in Flagstaff that I have visited that offers both great froyo selections AND super friendly service. My boyfriend and I came in on a Sunday afternoon and the girl behind the counter was extremely helpful and attentive. She offered us free samples on as many flavors as we wanted and made us feel very comfortable.
There is a wide variety of froyo options (though some are low-​fat or dairy-​free) and an even greater variety of toppings. The toppings section was very clean, well-​organized, and all of the fruit looked fresh.
The shop itself is very clean and comfortable. There are many couches and board games that are sure to keep you entertained and cozy.

Each franchise is independently owned and operated, so I feel okay writing a review about this place.
FIrst off, the choices is what sets this place a part from most other ice cream/​yogurt shops. The toppings can easily make this place unhealthy, so try not to overindulge yourself. Perhaps the only criticism is that there are too many options for toppings. That being said, the yogurt is great tasting!
Props goes to Greg, who runs this location. He is very professional, friendly, and has a great sense of humor. I worked with him when my student club at Northern Arizona University wanted to use BTO for a fundraiser. He went the extra mile to ensure we were satisfied with the fundraiser.