Best Western Pony Soldier Inn & Suites

Considering the very low rate we paid the place was nice enough. We had a pet so they put us in a pet friendly room with tile floors. It was small but it was clean. It was very quiet and we didn’t really hear any neighbors around us. They have a nice little outdoor pet area for your dogs to get a little exercise. The staff was very nice and check in was super easy and fast. If you’re making a trip through Flagstaff I would recommend this as a quick overnight hotel.

I am bummed to have to give such a low rating. The staff was all very friendly and helpful. We were welcomed to check in early which has not been the case for us at other Flagstaff hotels.
The free breakfast buffet is one of the best I have experienced. The biscuits and gravy were delicious.
Now onto the bad:
–The beds were so hard. This may be a positive for some but my back is still hurting 6 days later.
— Even worse than the beds were the thin walls. It was the worst night sleep I have had in a long time. I believe we were assaulted with noise on 3 sides. One side had their tv on until past midnight. The volume was so loud you could make out words. Another side had a baby wake up screaming hysterically at 2:45 AM. This incident took two adult voices loudly calming the baby and then their tv put on. Across from us was at least 2 children waking at 6 AM and running the hallways and opening and closing the door loudly.
I did tell about this experience at checkout but was only offered an apology.
I sadly would never stay here again. Better luck to you if you give it a try.

Beverly helped us out during checkout. I originally booked it for the wrong day (1 day later) and she was super helpful on helping us get our booking to the right day. The hotel was pretty nice. I didn’t get a chance to enjoy the pool, but it is an indoor heated pool with a hottub. This is extremely nice, as it can get SUPER cold at this location with all the snow in the winter etc. The breakfast was a big plus as well. This place beats about 85% of other places when comparing breakfast. They have hot breakfast and tons of other stuff to choose from. The place was pretty quiet, and cozy. It didn’t break the wallet either… which was my main attraction. I’ll be coming back here without a doubt.

The hotel had a good number of amenities, like a swimming pool and free wifi, but there were some things that just gave me a bad vibe. First off, the room smelled putrid, like someone had done their business in it. Also, the heater did not work properly. This may seem petty, but it was winter and below freezing. I tried to turn the heat on but the air was always cold. After trying for a long time, It finally turned to heat but I couldn’t turn it to low. So basically, the heat, which was on high, blasted all night. Bed was pretty comfortable though and there was TV.

Convenient location, nice hot breakfast and generally a clean hotel. My room (237) was super small though. The building is old and not on part with the best westerns I’ve been to in the recent past. Also, no fitness center.

It’s good place to stay for the price! We’re just traveling through town and stayed the night to see a friend, so for us we were tired enough to sleep through all the noises around us. I did notice when I was falling asleep that it was a bit difficult because of slamming doors, but what can the staff really do about that? The bed wasn’t bad, the water (in our room, at least) got hot FAST and it seemed clean enough. The shampoo, conditioner, and soap on the shower walls was nice! Overall, I would definitely stay here again when in Flagstaff. Mimi checked us in and was fantastic!

Toilets are a foot off floor. Made for midgets. The bathroom is the smallest on planet. The bathroom fans sound like wind turbines. There are no elevators. The train runs on the other side of the highway. Yes you can here it running by on the tracks.
The rooms have good AC and flat screen TVs. That’s all I can say.

After reading the reviews of other hotels and this one, I thought I was getting a deal at $ 161 for a Friday night. However, this place was hard to enjoy. The remodeled rooms were nice, which made me feel like I wasn’t in the dump that I was actually staying. But the good stops there. The beds were not comfortable. The water temperature is questionable at best. The water from the shower and toilet in the rooms next door woke me up all night. The doors slamming from other rooms kept waking me up also. The walls truly feel paper thin when you’re trying to fall asleep.
There is no elevator, which isn’t a problem for me, but was for my mom. The entire place needs to be remodeled before they can start charging these rates. My view of the Laundromat next door was superb! So I got lucky there.
The «indoor pool» is in a greenhouse type building, and probably only fits five people. This I didn’t care about much.
One thing this hotel has going for it, is the breakfast. I did not leave hungry, for sure. Plenty of choices to keep everyone happy. Gluten free people will probably not survive.

A couple of the many delightful things of this hotel are:
1.) Warm, friendly, smiling staff.
2.) MY FAVORITE: shower wall-​mounted dispensers for BODY WASH, SHAMPOO, and CONDITIONER. Three separate containers filled to the top and mounted for simple expedient use when one is in a hurry!
BRAVO, to this hotel!
That is all! Have a prosperous and abundant day! –From a fellow Unilocaler. ;-)

Always clean, quiet, nice rooms at any Best Western!
They have a wide selection of breakfast, and it’s pretty good too!

Clean rooms for a great rate! We were driving through on our way to California and stopped here for the night on the way. They saved a spot for us for our trailer and hitch. Very nice and accommodating staff. The continental breakfast was delicious, as well!

Reached here Friday evening in late March. The place gets windy and super cold!
The lobby was warm and check in was fast. There are no elevators and no access to the room from the lobby. We had requested for a room with 2 queen beds. The room we received was big with two full bathroom and separate bedroom. I like that the couch area has a TV and the bedroom has a TV too. My LO slept well while me and my hubby were able to enjoy TV time — which is a luxury for us. Most of the hotels we go no matter what star hotel it is, after 8pm no lights and no tv.
Breakfast starts at 6 am and ends at 930am. Loved their hot meals — potato and sausage scramble, omelette. Their gravy was yummy. Make-​your-​own-​waffle, fresh fruits, strawberry yogurt, bagel, toasts, oatmeal packets, coffee, juice and pastries.
The staff did a good job in keeping the food refilled and no one had to wait.

I’ve stayed at some nice Best Western and this didn’t live up to my expectation especially for a resort town like Flagstaff. The lady at the front desk was very nice this late Sunday evening, very informative. I like the remodel of the lobby and pictures online shows rooms got new bedding so I was excited. I did see they had a pool area opened to 11 so that’s a plus.
Downside:
–Most hotels in the area could upgrade me to a room if there’s availability, she said they were about 10. I told her online I didn’t see option for doubles, which is normally the cheapest option instead got a single. Not necessary her fault since it might be policy, just saying. .
–As far as the room, there wasn’t much remodeled, other than the bed, however I think mine was a twin, could have been a queen bed but it appeared so small the two of us could barely fit, the size of the room wasn’t helping it look better. Also, our door didn’t fit the frame, at one point I looked over and saw the door was cracked open though my friend closed the door without securing the lock. Once I closed it, I could see a gap between the frame and can see outside the room. #Sketch
Decent price compared to others in the area.

Decided to stay here based on a deal affiliated with the Az Snowbowl either a stay offering 2 lift tickets for free.
The hotel is a little below standards even with a Best Western. A little stale smell walking into the room but had a mini refrigerator and free WiFi.
They also offered free hot breakfast which was ok. Scrambled Eggs and a make your own Waffles, but no sausage or bacon. Where’s the meat?
The biggest note to future people considering to stay is this is located on Rte 66 and across the street is the railroad tracks the has trains running a couple times all night. Especially the one that laid on the horn at 630 am.
So if you can sleep through literally a Loco Motive then stay here.
You pay for what you get.

Pros:
— clean and somewhat friendly.
— free breakfast.
— heated pool with hot tub. Didn’t go in :(
— nice lobby area. Coffee, microwave, computers, printer and even tablets.
Cons:
— we had a tiny room. Dressers were designed by dwarves.
— Coffee maker was not in the Restroom. But didn’t use anyway.
— toilet and shower was in a small separate room.
— can hear your neighbors. Creeking floors.

We’ve stayed here before and it was really nice and the price was good. Flagstaff was pretty booked up, this time of year with the holidays, people are traveling. This Best Western location was packed.
Was so excited to hear on the news that we were expecting to wake up to snow. It didn’t quiet make it but still the weather was setting the holiday mood, sorry, i digress.
Our room was nice and clean and the bed was a king with plenty of pillows. Our night didn’t start off so great trying to sleep, there was like a basketball team (s) staying in the hotel on the second floor, i swear the noise was making me insane, i was tired and just wanted to sleep. I gave it until 9:30 then finally called the front desk. With a few other complaints, they were already on task to get those boys to simmer down. I slept like a log. Thank you for handling the noise
Okay, just going to say that breakfast was not for me since there was not much to offer for gluten free. There was so many people getting breakfast when we went in there, we just checked it out and then left. A great stay regardless

Ok… not the BEST of Best Weaterns that I have stayed in… they really tried… they really did. The hallways are too dark, dingy, and creepy. The rooms are ok, and they tried to make some minor upgrades. They really tried… maybe just not hard enough. It is all just stressed and dingy. You are going to hear plenty of trains, but that didn’t bother me much. The breakfast was a major let down from other BW’s I stay in. It was not laid out nicely, and the selections were limited. Trash was also overflowing. Will not be returning, even though I am an elite BW customer. I will give up these night for better diggs.

We chose this hotel because of the Best Western brand but honestly it falls short of other Best Westerns we have stayed at. It’s an older hotel that’s been remodeled but still has reminders of what it was years ago.
The room was ok. The furniture was nice with the exception of the chairs which looked like they came out of a library. It really degraded the look of the room. The room had a nice sized fridge and flat screen TV. The bathroom was ok but it had a frosted sliding door into the room that didn’t lock. The lock at the top of the main room door was very loose and wouldn’t have served its purpose if someone tried to get in. The door did however also have the standard card key entry with deadbolt lock.
Cleanliness of the room was ok. Our friends found leftovers in their room fridge.
The location is right next the the railroad tracks so you will constantly hear the train.
The pool and spa are very small. It’s not attached to the hotel so you have to bear the cold to get back and forth. It was also like a steam room/​sauna when we got in and had to open the doors so we could breathe.
The chlorine smell was overpowering too but at least you know they keep the pool maintained. The area was very clean and they provided towels.
The breakfast was good for being free but if you are looking for meat protein this breakfast isn’t going to do it. They had a potato & pepper dish that had sausage mixed in and that was it. No bacon or anything of the like.
Staff was friendly for the most part. Didn’t really need to interact with them much. They need to make sure they put families with kids on the bottom floor however. We had 3 kids with us and I’m sure the people below didn’t appreciate the foot noise despite our best efforts to keep the kids quiet.
Overall, the hotel is a solid 3 stars. If I come back to Flagstaff I am going to research my other hotel options first before staying here again.

I purchased one night here through groupon. The price was fair — $ ⁷⁰⁄₃ people in a double queen bed room. The location is a little sketchy — not by any other hotels I would ever think of staying at. It’s also not right by any restaurants. The pool/​hot tub looked nice, but small — more than a family or two in there and it would be packed! The breakfast was OK. Nice big breakfast room, with several choices — cereal, oatmeal, eggs, toast and waffles!
The room itself was pretty small. No coach or lounge chair, although there was a small table and chairs in one corner. The reason for loss of two stars was the SMELL. It smelled absolutely awful in our room. I also didn’t like how the bathroom had a semi-​see through door, with no lock. There was also no elevator to be found.
I did appreciate the fact that they allowed dogs for a small fee of $ 20. Overall, this place probably wouldn’t be my first choice, but I could stay here again if the price was low again and I needed something in that area.

We stayed here for a weekend. While the entryway and lobby of the hotel is updated and more modern, the actual section where the rooms are has an old, dated interior. The lights above the stairs and the hall room carpet look like they’re from the ‘70s! There is also no elevator, so you will have to carry your luggage up a flight of stairs if you are on the 2^nd floor.
The room itself was decent. The beds and sheets were comfy. The bathroom was lilliputian, but clean and it looked like it had been recently (re?)caulked. Water pressure was good and the shower head had several adjustable settings.
The walls though, are pretty thin. I could hear the next door neighbor’s conversations and any TV shows could definitely be heard through the walls. You can also hear the train running at night.
There was a nice variety for breakfast, although it tasted pretty mass-​produced. The breakfast selections when we were there included scrambled eggs, make-​your-​own waffles, potatoes, oatmeal, coffee, tea, juice, hot chocolate, 2 different fruit trays (Fresh and canned), bagels, and biscuits with gravy. Unfortunately, the eggs were overcooked and rubbery, and the gravy that went with the biscuits had an unappealing thick glue-​like texture. The potatoes were probably the best items for breakfast. This varied spread was free though, so I can’t really complain about the quality too much.
Other free perks are that you get a free daily newspaper delivered to your door every day.
The price was very reasonable for our weekend stay, and they also offer AAA discounts and allow dogs (Pet fee applies). Overall, this Best Western was decent and a really great deal for what you get, but due to the thin walls we will probably be staying somewhere else in the future.

Le Best Western de Flagstaff n’est pas le meilleur Best Western que j’ai fait.
Néanmoins, les chambres sont correctes — même si un peu petites.
Cependant, il y a une piscine et un jacuzzi couverts, ce qui permet de se détendre même avec le mauvais fréquent !