A poster has complained about having to take his trailer back to the factory for warranty work. Personally, I read everything I sign and I certainly read the warranty. I was aware of the warranty process BEFORE I purchased the trailers. BTW, all trailer manufacturers I know of have the same requirement. My advice is if you have that any problems you claim is warranty. take it back to them. As for the BBB, they are a joke! This is a franchise and is not a gov agency.
Chris G.
Classificação do local: 1 Pompano Beach, FL
«I ordered the a 48′ enclosed trailer back in May 2014 for a sum of $ 27,956.00. It was outfitting to the fullest, hence the price. Its been a dream of mine to get something like this when I started my business 15 years ago as a young adult. I called Husky Cargo and paid deposit of $ 6850.00. They called me 8 weeks later and said it was ready. Beforehand I had asked for pictures which they supplied. I drove all the way up to their previous location in GA to find a trailer that was crooked from the front to the end(think about the shape of a banana). At this point I did not feel it was correct to take home a trailer that was not able to drive home safely. My dream trailer was quickly becoming a nightmare — I refused to take the trailer at the time, with promises from Husky that they would correct the finished trailer, build me a new trailer or refund me my money. I was assured by the head guy at the shop said they would fix it. I know how these things work it needed to be rebuilt. 2 weeks later I get a call from the owner Mike Gatewood(Aug. 2014) telling me he will build me a new trailer because he can’t give me my money back. Then on Oct. 14 Mike tells me he hasn’t started it yet, I said that’s fine my business is now hurting because I needed this trailer for events and if he could please just give me my money back. At this point he said he could not until he sells the original crooked trailer. I was still being as patient as possible, at the time I asked to show evidence of ads posted to sell the original trailer. I asked this because I would like to keep track and expedite a future trailer purchase as not having a trailer was becoming a very bad issue for our company. I did not receive a response(Dec 14). I have now lost all communication with owner, he will not respond to any communication method. I attempt to get a hold of someone at their location and was informed that that trailer sold. At this time requested my money and the accounting lady informs me that she will contact me later with payment information. Now more than 2 month later and over 7 months since the original order date — I have no trailer or money. We have filled a police report and of course its ongoing. PLEASE anyone think twice about doing business with these people PLEASE read my story I am a hard working business owner and this trailer situation with this company has left me with empty pockets and unfilled promises.»