Wits Auto Repair

Thanks to this website and for all those customer reviews I’m saved, My car wouldn’t stay running after a recent fuel pump replacement. I was thinking of having AAA tow it to the nearest repair center which is WITS. Good thing I did some research before towing & now I’m going to tow it to another shop instead. I don’t understand why AAA would select WITS as a authorized repair center when they have soo many bad reviews. just a thought
FYI, I have been screwed over by many places like these, which is why I review before jumping into it

Beware! They handle the local AAA tows. I was towed back to their shop after my car would not start. The towing crew was great. But that’s where this review takes a turn. My car needed a starter and the office representative said it would cost «a couple of hundred bucks». Because that means about $ 200 to me, I approved the work over the phone. When I got home after work to check on the car, they tried to sell me an oil change which I did not need. When I got to the shop, they tried to sell me a battery. The bill was over $ 400 and I complained about how the original quote differed so much. They took off a measly $ 20! I was third on line at the shop to get my car and I noticed both parties in front of me were hit with a «laundry list» of problems pertaining to their cars. One lady was told that the bill would equal the book value of her car. She should have turned and ran out of there. Anyway, my recommendation is to avoid this shop. Have your car towed to Fishkill Tire or Mavis instead. I wonder if AAA evaluates these shops who represent them.

Only put one star because it would not let me write a review with no stars. I typically dont do this but, I refuse to ever go back to Wit’s. I went for a ny inspection, they ended up charging me more than an inspection costs, only to tell me that my car failed because a tire was too low. I understand that tire baldness will fail your car, but I was charged $ 21 to remove a wheel and put it back on… really? Not that 21 is a lot if money, it’s just a principle thing. And they kept urging me to do an oil change, which I had plans of doing directly after my inspection. The lady said that I would probably get a better deal since I know someone that works there. How about doing right by a potential returning customer instead. I would have gladly made them my go-​to place for repairs that I can’t handle, since it’s close to home, but now you couldn’t pay me to go back, or recommend them to a friend.

Skip it and don’t get ripped off. The place has terribly inconvenient hours and the work performed is at best unqualified and at worst dishonest. Took the car in for lots of $$ and «fixed» the broken stabilizer only to discover weeks later at an oil change somewhere else that it was never fixed.

excellent cusotmer service, reasonable prices and usu. i hate everything in ny, but this plce is an exception!

Our first experience with this mechanic involved us being charged $ 50 just so they could look at the car for 5 minutes to give us a repair quote which ended up being $ 600 more than the quotes we received from other mechanics.
Our 2^nd and hopefully final interaction with this company was when Geico roadside assistance assigned them to tow our car for us, a service we ended up canceling because when the guy FINALLY showed up, it was 1.5 hours AFTER the end of the previously scheduled two hour window, and after multiple lies about ETA from dispatch. He had the gall to be pissy when my husband told him we had already cancelled the tow through Geico. The dispatch guy (possibly the owner?) from Wit’s had told us two hours prior that the tow guy would be there in 25 minutes, then an hour after that, he’d be there in half an hour. An hour after that? Still no show, so we had finally cancelled and Geico will be getting another company out to help us. No thanks to Wit’s, which, based on our experiences, seems to be run by and employs money-​hungry, inconsiderate and incompetent fools.

If Unilocal allowed me to give negative stars, I would. This place completely took advantage of my little sister when she got stranded in NY. Her car dies and mechanic said he needed to fix the oil leak and they should consider buying new breaks– he gave a quote for 1000 for the brakes alone. My sister said no. She is a young college student and just wanted to get home after having to sleep overnight in the car. When she got the car back, the leak was fixed but the brakes had been removed and therefore she could not drive. The brakes were fine when she dropped the car off. This is dispickable that someone would do this.
Please, spread the word and never ever use or let any of your friends use this mechanic.

Had my truck towed there on June 24 after the fan snapped off on the highway. Called them on the 26^th to see if they had an estimate, guy I talked to said they had been busy so they don’t have a full estimate but he had taken a quick look and thought $ 1100. He said he’d know for sure by the end of the week. Fine with me.
Not hearing anything from them I call them July 2 asking if they had the estimate, they said no but should have it by Thursday. Call them Thursday at the end of the day asking for the estimate, they said oh yea, it’ll be in the ballpark of $ 1200 and should be done early next week. Great
Call them July 10 to see how it was going and if they could do a once over to see if there was anything that might need to be fixed since I’m looking to sell it. Ok, says the guy, and it should be ready by Thursday. Fine.
No word by Thursday, I call Friday the 13^th and she says it won’t be ready til Monday. WTF. Asked if she had the cost and she said no not yet. Finally get a call Tuesday July 17 saying its complete. Oh, and it’s gonna cost $ 1700 total instead of the $ 1200 they told me 2 weeks before.
Every time I called they told me they’d let me know in a couple more days. They had no idea how long it was going to take, they were just guessing. And the reason it cost an extra $ 500 was because they didn’t see that the fan had hit the power steering cooler when it snapped off until after everything else was fixed.
If I ever have a vehicle break down in that area, I’m gonna find a different garage to go.

I called AAA when I got a flat and Wits came within 30 minutes. The mechanic was very nice, quick, and helped explain what tools I need to get. I was very happy with the experience.

My friend’s mom loves Wits, and thinks they are the greatest.
I took my car there for a rear brake issue. They charged me over 500 for a simple rear brake job. I think that is pretty overpriced, but I would have been willing to accept it– except that ever since they fixed the rear brakes the emergency brake does not work. The emergency brake line is attached to a lever on the shoe of the rear brake– so I feel certain that they did a sloppy job there.
They also said that I needed new brake pads, rotors and calipers on the front brakes and estimated the job at 750. So, I asked my little brother to do it. As it turned out, the calipers and rotors were fine, and all I needed were new brake pads. Imagine if I had dropped $ 750 and all I needed was new brake pads? eek.
In their defense, Mike, the guy who runs the place, seems really nice.