River & Reef Aquarium

I’ve stopped by three times during their posted business hours to find the place closed. I’ve also called at least as many times and only gotten the answering machine, and sent an email with no response.
I’d love to go to a small business instead of Petco, which has the largest selection in the area (but fairly poor quality – so many fish with fungal infections!), but it appears River and Reef is no longer an alternative.

So I stopped here on Tuesday and they weren’t open when I arrived, but their sign said they would be open soon, so I stuck around. 15 minutes after they were supposed to open, still no one. So I sent an email.
” As I sit here in front of the door I am confused as to if this business is still in operation. The phone number on the windows is not in service. The hours listed on the door are seemingly incorrect. (It’s quarter after 12 on Tuesday, should be open but not.) The windows and door are dirty with evaporated salt water and smudges. The only ray of hope is the two containers of fish food on the window sill. Would love to know your actual hours of business and contact information.“
The email I received back was simply we should be reopening next week. I really can’t believe it. I suppose I have to return, since Albany is just too far for me to go for fish and Petsmart doesn’t have the selection I crave.
I hope I can write a positive review next time.

Went into the store last week in August to place a custom order for a fish tank we needed for a trade show. We needed it for the first week in October and were told no problem it would be in the the following Friday and they would call us once received. Never head anything so called the following Tuesday and was told on the phone they weren’t sure if the goods came in and someone would check and call back later that afternoon. Never got a call. Tried again calling again the end of the week and never got anyone to pick up! Kept calling to no avail and their voice mail is full. I have sent emails and also reached out to their facebook page but no one answered! What gives! Well I will notify them here that our special order is canceled and we ordered from another place! I can’t believe they wouldn’t even get back to us!
On another note something that turned me off when I went into the store:
When I walked in I was going through option with the sales man when the phone rang. He picked up the phone and continued to have a full conversation with the person on the phone about different tank options. Personally I think a person who is psychically in the store should be given priority and not be kept waiting 5 minutes for someone who is just calling in!

I wanted to get back into having fish. I came here looking for a local fish store rather then going to a big corporation pet supplier. I wanted to get fish that are taken care of rather then sold in bulk.
When you walk in you meet a guy named Andrew. This guys is extremely knowledgable on fish care and will take the time to answer all your questions. I come in with my son and he has tons of questions!
When you look around the store, you will find that the fish are very well taken care of and the fish are healthy. This is welcoming new because I just came from the PetCo in Poughkeepsie and the fish had ick!
My only complaint is, I would like to see a larger on hand supply of freshwater fish. However, if you are looking for a fish, they will order it for you.
They do have a big selection of salt water fish.
I highly reccomend coming here for all your fish care needs.